Member Service Representative

7 months ago

Cumberland, Canada First Credit Union Full time

**Location: Cumberland**

**Member Service Representative**

Be one of the many First Credit Union team members who say, “I love my job” - this resonates in our 5-star rating on Glassdoor and our standing as one of B.C.’s Top Employers. First Credit Union is a financial co-operative with branches in eight communities across the south coast of B.C., focused on the financial, social, and environmental well-being of our members and the communities we serve.

First Credit Union is looking for a financial service professional to join our team at our Cumberland Branch as a part-time Member Service Representative. Our Member Service Representatives are member-centric and focused on creating impactful connections. Reporting to the Assistant Manager, you will be responsible for proactively discovering member needs and providing tailored advice, empowering our members through education and building meaningful relationships. You will process day-to-day transactions and solve routine issues with members’ accounts. Additionally, you will open term deposits, registered products (RRSPs, RRIF, TFSA), member accounts, and lending products.

**This part-time position requires availability on Tuesdays, Thursdays, and Saturdays. Additional coverage may be needed on other days as necessary. Working hours will range from 20 to 35 hours per week.**

**Major Responsibilities**:
Provide service excellence and foster member relationships by:

- Maintaining a high level of knowledge of First Credit Union products and services, including continuous development to be aware of changes in the industry.
- Exhibiting a high commitment to member-client relationships by promoting the concept of relationship building, cross-selling all credit union products and services, and referring members to other departments when appropriate.
- Analyzing member needs and building relationships through member onboarding.
- Responding to requests and inquiries and dealing with member issues with mínimal assistance.
- Contributing to a high level of service and providing fast, efficient, personalized service.
- Acting as a resource and example to other employees in regard to knowledge, experience, and superior member service.
- Contributing to a positive team environment by working efficiently, professionally and in a friendly manner.

Perform a variety of duties relating to the promotion, sale and administration of account, deposit, and loan products and services offered by First Credit Union. This includes but is not limited to:

- Promoting and providing advice on deposit products and services, including registered and non-registered accounts, with the ability to discuss investment options such as term deposits.
- Promoting and processing card products, including credit and debit cards and all electronic services.
- Providing guidance and administration on account options and membership, including estate administration.
- Use the Financial Blueprint to support the overall financial well-being of our members.
- Documenting and processing as required.

**Required Experience, Knowledge, Skill, and Ability**:

- Secondary school diploma.
- Experience in the financial, sales or service industry.
- Education or equivalent experience with Products & Services and Fundamentals of Personal Financial Planning and Consumer & Residential Mortgage Lending (recommended).
- Superior knowledge of financial products and services.
- Demonstrated accountability for both personal and branch-assigned growth goals, targets and major initiatives.
- Strong computer skills and proficiency in MS Office.
- Ability to communicate effectively, both orally and in writing.
- Ability to multi-task and problem-solve, with strong organizational skills and emphasis on time management.
- Strong interpersonal skills with a service-oriented focus.
- Ability to work in a fast-paced environment, perform under pressure, and demonstrate great initiative, resourcefulness and flexibility.
- Ability to develop a correlation between personal actions, service execution, and member expectations

Why work for us?
- Take advantage of opportunities for career development including continuous training, education support and career planning.
- Embrace our commitment to employee wellness including a comprehensive employee and family assistance program.
- Enjoy a competitive compensation package including commission and a generous benefits program.
- Be part of a company that is dedicated to making a meaningful community impact.

**Who should apply?**

**Job Type**: Part-time

Pay: $24.17-$28.23 per hour

Expected hours: No less than 20 per week

**Benefits**:

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- Profit sharing
- Vision care
- Work from home

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Every Weekend

**Experience**:

- Customer service: 1 year (preferred)

Work Loca

  • Customer Service Representative

    2 weeks ago

    Cumberland House, Canada Canada Post Corp Full time

    At Canada Post Corp, we're seeking a skilled Customer Service Representative to join our team in a community outreach role. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers in the Cumberland House area.SalaryThe estimated annual salary for this position is approximately $38,000,...

  • Customer Service Representative

    4 weeks ago

    Cumberland House, Canada Canada Post Corp Full time

    Canada Post Corp is currently seeking an on-call Customer Service Representative to join our team. As a Customer Service Representative, you will play a vital role in providing exceptional customer service to the public.Job OverviewThis is a great opportunity for individuals who are passionate about delivering excellent customer experiences and working in a...

  • Customer Service Representative

    3 weeks ago

    Cumberland House, Canada Canada Post Corp Full time

    **Job Title:** Customer Service Representative**Job Type:** On-Call Temporary**Location:** Cumberland House, SaskatchewanAre you a customer-focused individual with excellent communication skills? Do you have a strong ability to work independently and as part of a team? We are seeking an on-call Post Office Assistant to provide counter services to our...

  • Team Member

    7 months ago

    Cumberland, Canada BURGER KING (Redberry Restaurants) Full time

    **BURGER KINGS IS NOW SERVING GREAT JOBS IN OUR LOCATION IN CUMBERLAND!** **Full and Part Time Team Members with Full Training and Benefits** **Virtual Job Fair - Friday FROM 3-4pm** Reporting to the Store Manager, the Team Member is responsible for performing a variety of duties within a fast food establishment which may include cleaning the food or...

  • Team Member

    6 months ago

    Cumberland, Canada BURGER KING (Redberry Restaurants) Full time

    **BURGER KINGS IS NOW SERVING GREAT JOBS IN OUR LOCATION IN CUMBERLAND!** **Full and Part Time Team Members with Full Training and Benefits** **Virtual Job Fair - NOV 24TH FROM 3-4pm** Reporting to the Store Manager, the Team Member is responsible for performing a variety of duties within a fast food establishment which may include cleaning the food or...

  • Team Member

    7 months ago

    Cumberland, Canada BURGER KING (Redberry Restaurants) Full time

    **BURGER KINGS IS NOW SERVING GREAT JOBS IN OUR LOCATION IN CUMBERLAND!** **Full and Part Time Team Members with Full Training and Benefits** **Virtual Job Fair - NOV 17th FROM 3-4pm** Reporting to the Store Manager, the Team Member is responsible for performing a variety of duties within a fast food establishment which may include cleaning the food or...

  • Postal Services Representative

    3 weeks ago

    Cumberland House, Canada Canada Post Corp Full time

    Job OverviewCanada Post Corp is seeking a part-time Postal Services Representative to provide exceptional customer service and support in our retail environment.Estimated SalaryThe estimated salary for this position is approximately $18.44 per hour, based on industry standards and location factors.Key ResponsibilitiesSell postal products and services to...

  • Retail Service Representative

    7 days ago

    Cumberland House, Canada Canada Post Corp Full time

    Canada Post Corp Job OverviewWe are currently seeking an on-call Retail Service Representative to join our team. This is a fantastic opportunity for individuals who are customer-focused and enjoy working in a fast-paced environment.Job Summary:The successful candidate will be responsible for providing excellent customer service, selling postal products and...

  • Cashier/customer Service

    7 months ago

    Cumberland, Canada Cumberland General store Full time

    _Cumberland General store is a small business in Cumberland, BC V0R 1S0._ We are seeking a reliable, friendly, and customer-focused individual to join our team as a Clerk/Cashier. As a representative of the business, you will be responsible for providing exceptional customer service, operating a cash register, and ensuring a safe and clean environment for...

  • Replenishment Team Member

    2 weeks ago

    Cumberland, Canada Slegg Building Materials Full time

    **THE OPPORTUNITY** Slegg Building Materials is currently seeking a Full-Time Replenishment Team Member to work Monday - Friday 9am - 5:30pm. We offer competitive compensation package with Extended Health & Dental benefits start after 3 months. **THE BENEFITS** - Extended health care - drug and dental coverage, practitioners, disability, and life...

  • Replenishment Team Member

    1 week ago

    Cumberland, Canada Slegg Building Materials Full time

    **THE OPPORTUNITY** Slegg Building Materials is currently seeking a Full-Time Replenishment Team Member to work Monday - Friday 9am - 5:30pm. We offer a competitive compensation package, with benefits starting after 3 months. **THE BENEFITS** - Extended health care - drug and dental coverage, practitioners, disability, and life insurance. - After 1 year of...

  • Customer Service Representative

    5 days ago

    Cumberland House, Canada Canada Post Corp Full time

    Career Opportunity with Canada Post CorpJob OverviewWe are currently seeking an on-call Post Office Assistant who will provide exceptional customer service to our valued clients. This is a fantastic opportunity for individuals who thrive in fast-paced environments and are passionate about delivering excellent customer experiences.The ideal candidate should...

  • Customer Service Representative

    4 days ago

    Cumberland, Canada Staples Full time

    Highly focused on sales generation of merchandise/services within the Service Centre and Copy Centre while demonstrating a high degree of customer awareness and ensuring exceptional customer satisfaction with an accurate, expedient return/exchange/purchase process. Responsible for knowing and understanding the operations of the Copy Centre. Demonstrates a...

  • Outside Sales Representative

    3 months ago

    Cumberland, Canada Hyland Precast Inc. Full time

    **Job Summary** Hyland Precast is looking for an Outside Sales Representative to help expand market share on North Vancouver Island, Powell River and the Sunshine Coast. **Job Summary** Key responsibilities include promoting and selling precast products and Hydrovac services to potential clients, identifying and pursuing new business opportunities,...

  • Retail/ecommerce - Sales & Customer Service

    7 months ago

    Cumberland, Canada Western Bike Company Ltd. Full time

    **About Western Bike Company** Nestled in the heart of Vancouver Island, Western Bike Company serves as a bridge between premium cycling component vendors and their end customers. We are a passionate group of cyclists who love to ride bikes and are dedicated to the constant technological innovation that drives the sport forward. **Role** As a Sales &...

  • Accounts Receivable

    4 months ago

    Cumberland, Canada Emterra Group Full time

    If you are an experienced, energetic and customer-focused administrative professional, interested in joining a dynamic family-owned entrepreneurial organization where you can make a difference, then look no further! We are looking for an **Accounts Receivable & Customer Service Representative** who shares our passion for this industry and who strives for...

  • Cashier/customer Service

    1 month ago

    Cumberland, Canada Supreme Convenience Full time

    Job Overview: **Duties**: - Greet customers and assist them with their inquiries - Process sales transactions using a Point of Sale (POS) system - Maintain a clean and organized checkout area - Provide product information and demonstrate features through product demos - Handle cash, credit, and check transactions with precision - Assist in restocking...

  • Customer Service Representative

    3 weeks ago

    Cumberland House, Canada Canada Post Corp Full time

    Job OverviewWe are seeking a motivated and customer-focused individual to join our team as a Post Office Assistant. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and providing exceptional service to customers.CompensationThe successful candidate will receive a competitive salary of $18.44 per hour.Job...

  • Clerk

    7 months ago

    Cumberland, Canada Cumberland General store Full time

    _Cumberland General store is a small business in Cumberland, BC V0R 1S0._ We are seeking a reliable, friendly, and customer-focused individual to join our team as a Clerk/Cashier. As a representative of the business, you will be responsible for providing exceptional customer service, operating a cash register, stocking aisle and ensuring a safe and clean...

  • Clerk

    1 month ago

    Cumberland, Canada Cumberland General store Full time

    _Cumberland General store is a small business in Cumberland, BC V0R 1S0._ We are seeking a reliable, friendly, and customer-focused individual to join our team as a Clerk/Cashier. As a representative of the business, you will be responsible for providing exceptional customer service, operating a cash register, stocking aisle and ensuring a safe and clean...