Help Desk Technician
3 weeks ago
**Help Desk Technician***:montreal
**Montreal, Quebec, Canada**
Do you want to experience the essence of a large organization in a company with a personal touch? Come and work with us We are looking for creative, innovative, and collaborative people like you to join our team.
At the heart of Alithya’s values is the well-being of our employees and their families. That's why we continue to follow the Public Health Agency of Canada’s recommendations closely.
We remain close to you, while keeping our distance via Phone, Microsoft Teams, Zoom or however you like.
Take your ambitions to the next level
Our client is currently seeking a Help Desk Technician. You will be called upon to assume the functions of level I and II technical support and to ensure the follow-up of the range of computer systems implemented in the corporate environment and the company's stores.
- Take calls for level I support;
- Analyze and define the source of the problems;
- Ensure level II interventions for corporate and store users;
- Document interventions in a support software;
- Communicate calls to suppliers, if necessary;
- Refer level III cases to software or technical specialists;
- Follow up on interventions with stakeholders, customers, and suppliers;
- Maintain the inventory of the fleet and repairs of all types of mini-terminal devices;
- Initiate billing notification with the administrative department as needed (mini-terminals).
When it just clicks
Does this sound like you?
- DEC in Computer Science or equivalent;
- Good knowledge of Windows and networking;
- Experience in technical support required;
- Great ability to work in a team;
- Good communication skills;
- Adequate time-management, resourcefulness, strong learning and problem-solving skills;
- Organized and autonomous;
- Quality work and service-oriented;
- Good ability to learn technical aspects;
- Bilingualism (oral and written) required;
- Willingness to work a rotating schedule, including evenings and weekends;
- Communication with teams in French and English. Level expected:
- French: 4/4
- English: 4/4
40580 #LI-Hybrid
Life at Alithya
- 37.5 hours per week;
- Opportunities to develop and grow your career;
- Work with diverse technologies, projects, clients and sectors;
- Spend your days in a creative and innovative environment;
- Share experience and knowledge as part of an agile and dynamic team;
- A great balance between work and personal life;
- Access to exciting educational opportunities (internal, conferences, events, courses, certifications, etc.);
- Personal recognition of your important professional contributions;
- Great cultural diversity across our teams.
**Why join our team?**:Because creativity, passion, integrity and wellness are the company’s core values, we are looking for people like you who are enthusiastic, innovative, open-minded, team players and eager to learn.
Working at Alithya is a chance to be part of an energetic, dynamic, and growing team of more than 2,000 professionals in Canada, the United States and France. Our diverse practices and the extensive major projects entrusted to us by our prestigious clients allows us to offer many high growth potential opportunities to our employees in well-established technologies.
Alithya Group is an advocate for workforce diversity and as such, encourages the participation of women in management roles. We belong to the 30% Club, which encourages women’s access to leadership positions.
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