Service Technician

2 weeks ago

Anjou, Canada W.W. Grainger Full time

**Work Location Type: On-site, Anjou, QC**

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.

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Our World-class Service team is committed to train and provide all the necessary certifications. The incumbent is required to visit on-site customers & work in our workshop.

Primarily responsibilities are to inspect, service and repair industrial and safety products such as self-contained breathing apparatus, gas monitor units, torque wrenches, chain hoists and other safety lifting devices in accordance with manufacturing standards and Grainger Services procedures. With our various wealth of products, our team members can specialize in various industries & verticals.

**KEY DUTIES AND RESPONSIBILITIES**:

- Prepares estimates for repair or service on authorized work orders
- Due to the nature of this role, bilingualism (English and French) is a requirement
- Review plans/schematics and specifications to determine required materials and/or sequence of repairs.
- Investigate and troubleshoot main equipment issues in a quick turnaround time
- Tests equipment to confirm operating performance and completes required documentation
- Operate a variety of hand and power tools-Toolbox
- Maintain Parts inventory and work area in an orderly fashion
- Ability to work in a shop and customer-facing during on-site and office visits.
- Actively participate and contribute to safety meetings
- Actively support Company principles by encouraging team to suggest new ideas, be accountable for actions, work as a team and keep abreast of new products and opportunities
- Observe safety policies and procedures of Occupational Health & Safety Act and any other pertinent legislation governing applicable
- Other duties and responsibilities may be required

**EXPERIENCE/QUALIFICATIONS**:

- Completion of High School Diploma
- Additional training or education in technical or business-related fields is preferred.
- Excellent time management skills and the ability to multitasks and handle various priorities
- Required to obtain 2 designated manufacturer certifications within 1st year of employment
- Mechanically inclined & experience in mechanical aptitude is preferred
- Self-motivator, autonomous and resourceful
- Good mathematical proficiency
- Ability to lift up to 50 lbs.
- Ability and desire to work in a team environment
- Proven ability to work with various computer programs
- Valid driver’s license, on the road requirements (Company truck available)
- Valid passport & ability to travel to United States for training, certification purposes

**Rewards and Benefits**:
Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):

- Medical, dental, vision and prescription drug coverage
- Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
- Life insurance coverage, including spousal and dependent life insurance.
- Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
- Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
- Educational & Professional Membership Fee Assistance program
- Employee discounts, team member perks and more

**DEI Statement**

Grainger is an Equal Opportunity Workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Accommodations are available on request.

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