Delivery Specialist

3 weeks ago

Etobicoke, Canada Volvo Metro West Full time

Reporting to the General Sales Manager, the **Delivery Specialist (Volvo Metro West)** is responsible for ensuring that all vehicles scheduled for delivery are processed timely and with precision. This individual is an excellent communicator and collaborator with a strong knowledge in customer satisfaction. The Delivery Coordinator will work closely with the General Sales Manager, F&I Managers and other members of the Sales Team, providing a detailed explanation to customers regarding their new vehicle.

The individual will perform end-to-end activities necessary to process new vehicles, including providing a detailed explanation to customers regarding their new vehicles and working with other departments to ensure the vehicle is prepared prior to the customer’s pick up date and time. The **Delivery Specialist** will also perform a variety of other tasks related to the delivery of the vehicles, such as reviewing and explaining sales agreement with the customers to ensure vehicle, options and price are correct, ensuring that all required paperwork is completed and collected and thoroughly explaining new vehicle technology and features.

**Responsibilities**

**Delivery Specialist**
- Responsible for ensuring complete customer satisfaction from the time that the F&I process is complete until the customer drives off the lot
- Complete a detailed explanation to customers regarding their new vehicle
- Work with other departments to ensure the vehicle is prepared prior to customer’s pick up date and time, ensuring that all vehicles scheduled for delivery are properly prepped (detailed), licensed, fueled, tire pressures set accurately, floor liners and wheel locks included, no check engine or other warning lights, and such
- Review and explain sales agreements with the customers to ensure vehicle, options and price are correct
- Act as the product expert within the store, especially with respect to emerging technologies
- Other duties as assigned by the General Sales Manager such as: transporting vehicles from the lot to the third floor

**Expectations & Metrics**
- Responsible for delivering on average 3 vehicles per day for a total of 800 vehicles in a fiscal year
- All paperwork must be completed 24 hours prior to delivering a vehicle (with the exception of a quick sale)
- Responsible for assessing and cleaning up the showroom and lot to ensure that both the showroom and lot are organized

**Continuous Learning & Improvement**
- Required to participate in orientation, delivery training program, self-assessments and coaching sessions and demonstrations with managers
- Complete HDE training and regularly participate in product knowledge training

**CXI & Mystery Shops**
- Required to thoroughly understand how CXI and Mystery Shops affect dealership processes to provide exceptional customer service when delivering vehicles
- Expected to have a thorough understanding of the Delivery of new vehicle process including the following:
1. The Delivery Specialist greets the Customer in a friendly and upbeat manner.

2. The Delivery specialist runs through the car and its features with the Customer.

3. The Delivery specialist will use Volvo’s Delivery Tool on every Volvo delivery

4. The Delivery specialist performs a walk-around of key features with the Customer.

5. The Delivery specialist answers Customer questions, if any.

6. The Delivery specialist thanks the Customer for their business.

**Qualifications & Traits**
- Valid G Driver’s License with a clean driving record
- Proficient with Microsoft Excel
- Ability to perform research and understand products
- Exceptional customer service skills with the desire to exceed customer exceptions
- Excellent problem solving and judgment skills
- Bold, innovative, and enjoy challenging yourself
- High level of attention to detail and accuracy
- Honest and professional, a strong team player
- Strong organizational skills, and the ability to work independently and under pressure
- Ability to handle and prioritize multiple tasks and meet all deadlines
- Completion of a University or College program

**W**h**y Work for Marino’s Automotive Group**:

- A competitive benefits and compensation plan.
- A leadership team that believes personal growth, mentorship, ongoing training and support.
- As a family owned and operated organization servicing the GTA for 50 years, we have a family-like culture, where camaraderie and a sense of belonging make our workplace feel like a second home.
- A culture of inclusivity where every individual's unique perspective is valued and respected.
- We embrace a customer-centric culture, where every decision and action is guided by our commitment to providing exceptional service.
- Marino’s Auto Group is committed to _providing_ equal employment opportunities to all individuals, regardless of their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, age, or any other characteristic protected by appli

  • Delivery Specialist

    3 weeks ago

    Etobicoke, Canada Volvo Metro West Full time

    Reporting to the General Sales Manager, the **Delivery Specialist (Volvo Metro West)** is responsible for ensuring that all vehicles scheduled for delivery are processed timely and with precision. This individual is an excellent communicator and collaborator with a strong knowledge in customer satisfaction. The Delivery Coordinator will work closely with the...

  • Delivery Specialist

    3 weeks ago

    Etobicoke, Canada Jaguar Land Rover Metro West Full time

    Reporting to the General Sales Manager, the **Delivery Specialist at Jaguar Land Rover Metro West** is responsible for ensuring that all vehicles scheduled for delivery are processed timely and with precision. This individual is an excellent communicator and collaborator with a strong knowledge in customer satisfaction. The Delivery Coordinator will work...

  • Delivery Specialist

    2 weeks ago

    Etobicoke, Canada Volvo Metro West Full time

    Reporting to the General Sales Manager, the **Delivery Specialist (Volvo Metro West)** is responsible for ensuring that all vehicles scheduled for delivery are processed timely and with precision. This individual is an excellent communicator and collaborator with a strong knowledge in customer satisfaction. The Delivery Coordinator will work closely with the...

  • Delivery Specialist

    2 hours ago

    Etobicoke, Ontario, Canada Volvo Metro West Full time

    Reporting to the General Sales Manager, the Delivery Specialist (Volvo Metro West) is responsible for ensuring that all vehicles scheduled for delivery are processed timely and with precision. This individual is an excellent communicator and collaborator with a strong knowledge in customer satisfaction. The Delivery Coordinator will work closely with the...

  • Delivery Specialist

    32 minutes ago

    Etobicoke, Ontario, Canada Humberview Volkswagen Full time

    Humberview Volkswagen is currently looking for a Delivery Specialist to join their team in Etobicoke. Purchasing a vehicle is an exciting time_Our Delivery Specialists are responsible for assisting in coordinating the dates and times of all new and pre-owned vehicle deliveries. They will also be responsible for following up with customers post-delivery to...

  • Delivery Specialist

    4 weeks ago

    Etobicoke, Canada Clutch Technologies Inc. Full time

    **About Clutch**: We're on a mission to reinvent the way people buy, sell, and own cars. Are you game? Clutch is Canada's largest online used car retailer, delivering a seamless, hassle-free car buying and selling experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their...

  • Delivery Specialist

    2 weeks ago

    Etobicoke, Canada Clutch Canada Full time

    **About Clutch**: We're on a mission to reinvent the way people buy, sell, and own cars. Are you game? Clutch is Canada's largest online used car retailer, delivering a seamless, hassle-free car-buying experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their door, and enjoy...

  • Delivery Specialist

    3 hours ago

    Etobicoke, Ontario, Canada Clutch Canada Full time

    About Clutch:We're on a mission to reinvent the way people buy, sell, and own cars. Are you game?Clutch is Canada's largest online used car retailer, delivering a seamless, hassle-free car-buying experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their door, and enjoy peace...

  • Delivery Specialist

    4 weeks ago

    Etobicoke, Canada Clutch Canada Full time

    **About Clutch**: We're on a mission to reinvent the way people buy, sell, and own cars. Are you game? Clutch is Canada's largest online used car retailer, delivering a seamless, hassle-free car buying and selling experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their...

  • Delivery Specialist

    3 weeks ago

    Etobicoke, Canada Clutch Canada Full time

    **About Clutch**: We're on a mission to reinvent the way people buy, sell, and own cars. Are you game? Clutch is Canada's largest online used car retailer, delivering a seamless, hassle-free car buying and selling experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their door,...

  • Delivery Specialist

    3 days ago

    Etobicoke, Canada Clutch Canada Full time

    **About Clutch**: We're on a mission to reinvent the way people buy, sell, and own cars. Are you game? Clutch is Canada's largest online used car retailer, delivering a seamless, hassle-free car buying and selling experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their...

  • Delivery Specialist

    4 weeks ago

    Etobicoke, Canada Clutch Technologies Inc. Full time

    **About Clutch**: We're on a mission to reinvent the way people buy, sell, and own cars. Are you game? Clutch is Canada's largest online used car retailer, delivering a seamless, hassle-free car buying and selling experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their...

  • Delivery Specialist

    4 weeks ago

    Etobicoke, Canada Clutch Technologies Inc. Full time

    **About Clutch**: We're on a mission to reinvent the way people buy, sell, and own cars. Are you game? Clutch is Canada's largest online used car retailer, delivering a seamless, hassle-free car buying and selling experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their...

  • Delivery Specialist

    7 days ago

    Etobicoke, Canada Clutch Technologies Inc. Full time

    **About Clutch**: We're on a mission to reinvent the way people buy, sell, and own cars. Are you game? Clutch is Canada's largest online used car retailer, delivering a seamless, hassle-free car buying and selling experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their...

  • Delivery Specialist

    1 day ago

    Etobicoke, Canada Clutch Technologies Inc. Full time

    **About Clutch**: We're on a mission to reinvent the way people buy, sell, and own cars. Are you game? Clutch is Canada's largest online used car retailer, delivering a seamless, hassle-free car buying and selling experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their...

  • Delivery Specialist

    4 weeks ago

    Etobicoke, Canada Clutch Technologies Inc. Full time

    About Clutch:We're on a mission to reinvent the way people buy, sell, and own cars. Are you game?Clutch is Canada's largest online used car retailer, delivering a seamless, hassle-free car buying and selling experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their door, and...

  • Delivery Specialist

    4 weeks ago

    Etobicoke, Ontario, Canada Clutch Technologies Inc. Full time

    About Clutch:We're on a mission to reinvent the way people buy, sell, and own cars. Are you game?Clutch is Canada's largest online used car retailer, delivering a seamless, hassle-free car buying and selling experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their door, and...

  • Delivery Specialist

    2 weeks ago

    Etobicoke, Ontario, Canada Clutch Technologies Inc. Full time

    About Clutch:We're on a mission to reinvent the way people buy, sell, and own cars. Are you game?Clutch is Canada's largest online used car retailer, delivering a seamless, hassle-free car buying and selling experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their door, and...

  • Volvo Specialist

    2 months ago

    Etobicoke, Canada Volvo Metro West Full time

    **_Volvo Metro West_** **_is looking for Volvo Specialist! _** **_Come join our team as we expand our state of the art dealership’s vision to more customer centric and innovative approach!_** **Job Summary** Volvo Metro West strives to make every guest experience informative, efficient and tailored to their unique needs. This position may be right for...

  • Delivery Driver

    2 weeks ago

    Etobicoke, Canada Easy Home Full time

    Delivery Driver - Base rate + Bonuses + Full Benefits! easyhome Leasing Mississauga, Ontario Employment Type: Full-Time **easyhome **is the largest merchandise lease-to-own company in Canada. With over 160 locations from coast to coast, we offer top quality, brand name household furnishings, appliances and home electronics to consumers on convenient weekly...