Customer Care Representative

3 weeks ago


Markham, Canada Metergy Solutions Inc. Full time

**Our Mission**:
Through trustworthy expertise in submetering solutions, we empower our clients to make their buildings more marketable and residents to reduce their energy consumption.

**Location**:
8133 Warden Ave (Near Warden and Enterprise)
Markham, ON

In-Office during training period (3 months+)
Hybrid once fully trained
Monday - Friday

**Position Summary**:
Start Date is May 13th 2024

This position is accountable for enhancing the customer experience through providing timely, helpful and professional assistance to customers who contact us.

We offer flexible work hours and hybrid working options to help balance the competing demands of work and personal life.

**Responsibilities**:

- Canceling and re-billing corrections
- Completing move in and move out field activities in the Customer Care and Billing (CCB) system.
- Responding to telephone service requests in a fast paced environment on a queue; incoming calls
- Setting up & maintaining customer accounts including various billing /payment programs
- Researching, analyzing and providing resolution to customer billing complaints
- Scheduling customer payment arrangements
- Recording and tracking detailed customer interactions and transactions

**Qualifications**:

- Must have previous call centre experience in an inbound call centre environment and/or experience with direct customer interaction in a service-oriented environment.
- Strong inter-personal skills and ability to work well in a fast paced team environment
- Clear and effective communication skills (oral & written)
- Strong analytical / problem solving skills
- Ability to remain calm and professional in stressful situations
- Good keyboarding skills with experience with both Word and Excel software
- Experience working in multiple systems
- Working knowledge in CCB Oracle system, Genesys cloud system and Sharepoint is a definite asset

**About Metergy Solutions Inc. (“Metergy”)**:
Metergy is a portfolio company of Brookfield Infrastructure. Brookfield is one of the world’s largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors. This sponsorship provides Metergy with access to large-scale capital, infrastructure investment expertise and global reach.

Metergy’s recruitment process includes accommodation for applicants with disabilities. All accommodations will consider the applicant’s accessibility needs due to disability and are available upon request.



  • Markham, Canada PET VALU Full time

    Description :Job SummaryReporting to the Manager of Customer Care, the Customer Care Representative will support Pet Valu’s Devoted Pet Lovers (customers), ACEs (store associates) and internal partners by receiving and responding to inquiries, compliments, and complaints via multiple communication channels such as but not limited to phone calls, emails,...


  • Markham, Canada Pet Valu Full time

    Location: Markham, Ontario **Job Description**: Job Summary **Responsibilities**: - Receives and responds to inquiries regarding company loyalty programs. - Receives and responds to inquiries relating to our E-commerce platform and in-store experiences including: - Assistance navigating websites. - Assistance with order creation, shipment, and payment...


  • Markham, Canada Citron Hygiene Full time

    Customer Success Representative Markham, ON, Canada Req #10458 Friday, April 12, 2024 Great companies start with great people! Citron is a people first organization. Which is to say, our strength comes from our teams of professionally-trained and Citron Certified Technicians. Citron Hygiene is first and foremost a service business specializing in...


  • Markham, Canada Metergy Solutions Inc. Full time

    Position Summary This is a summer role to support high volumes of work at Metergy's Customer Care Department. This will be a fully on-site role in our Markham, ON location. Estimated duration is May-August **Responsibilities**: - Canceling and re-billing corrections - Completing move in and move out field activities in the Customer Care and Billing (CCB)...


  • Markham, Canada Chubb Full time

    The main function of this role is to provide quality service to our policyholders, Regional Offices and other departments within the Head Office, as well as working with our US counterparts and covering the reception duties.  The primary responsibility of the employee will be trained reception duties and on the Policyholder Services (PHS) functions...


  • Markham, Canada Amico Group of Companies Full time

    Customer Service Representative - Amico BedsMarkham, ON Are you looking for a challenging job opportunity, in a very stable industry, working with a great team of people?Amico Beds is a manufacturer for Hospital beds and stretchers .Join our team! Amico Beds is currently seeking to fill a Customer...


  • Markham, Canada Citron Talent Acquisition Team Full time

    Great companies start with great people! Citron is a people first organization. Which is to say, our strength comes from our teams of professionally-trained and Citron Certified Technicians. Citron Hygiene is first and foremost a service business specializing in hygiene, sanitation and disinfection services for washrooms and common areas that meet the...


  • Markham, Canada Citron Talent Acquisition Team Full time

    Great companies start with great people! Citron is a people first organization. Which is to say, our strength comes from our teams of professionally-trained and Citron Certified Technicians. Citron Hygiene is first and foremost a service business specializing in hygiene, sanitation and disinfection services for washrooms and common areas that meet the...


  • Markham, Canada Citron Talent Acquisition Team Full time

    Great companies start with great people! Citron is a people first organization. Which is to say, our strength comes from our teams of professionally-trained and Citron Certified Technicians. Citron Hygiene is first and foremost a service business specializing in hygiene, sanitation and disinfection services for washrooms and common areas that meet the...


  • Markham, Canada Citron Talent Acquisition Team Full time

    Great companies start with great people! Citron is a people first organization. Which is to say, our strength comes from our teams of professionally-trained and Citron Certified Technicians. Citron Hygiene is first and foremost a service business specializing in hygiene, sanitation and disinfection services for washrooms and common areas that meet the...


  • Markham, Canada Metergy Solutions Inc. Full time

    About Metergy Solutions Inc. (“Metergy”) Metergy is a portfolio company of Brookfield Infrastructure. Brookfield is one of the world’s largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors. This sponsorship provides Metergy with access to large-scale capital,...


  • Markham, Canada Metergy Solutions Inc. Full time

    **Our Mission**: Through trustworthy expertise in submetering solutions, we empower our clients to make their buildings more marketable and residents to reduce their energy consumption. **Position Summary**: This position is accountable for enhancing the customer experience through providing timely, helpful and professional assistance to customers who...


  • Markham, ON, Canada Pet Valu Full time

    Bilingual Customer Care Representative - Talent Community page is loaded Bilingual Customer Care Representative - Talent Community Apply locations 0001 – Markham Office time type Full time posted on Posted 30+ Days Ago job requisition id R21119 Location: Markham, Ontario Job Description: Reporting to the Manager of Customer Care, the Bilingual...


  • Markham, Canada Toronto Community Employment Services Full time

    As a Customer Service Representative, you will be the first point of contact for our clients and a vital part of our team. Your primary responsibility will be to ensure that all incoming calls are answered promptly and professionally. You will provide basic support and information to callers,and when necessary, direct calls to the appropriate team members....


  • Markham, ON, Canada Citron Talent Acquisition Team Full time

    Great companies start with great people! Citron is a people first organization. Which is to say, our strength comes from our teams of professionally-trained and Citron Certified Technicians. Citron Hygiene is first and foremost a service business specializing in hygiene, sanitation and disinfection services for washrooms and common areas that meet the...


  • Markham, Canada Toronto Photography Association Full time

    Toronto Photography Association (TPA) is a premier hub for photography enthusiasts in Toronto, committed to fostering creativity, skill development, and community engagement. As we continue to grow, we are seeking a dedicated and customer-focused individual to join our team as a Help Desk Representative. As a Help Desk Representative at TPA, you will be at...

  • Sales Representative

    3 weeks ago


    Markham, Canada EnGenius Technologies Full time

    **Sales Representative** Job Description: The Sales Executive will be responsible for developing new channel business in IT networking products. The Sales Representative will assist end users, installers and resellers in product of selection and pre-sales questions of our products line. Responsibilities include, but not limited to: - Recruiting and...


  • Markham, Canada Forever Blessed Child Care Full time

    Forever Blessed Child Care Centre is a brand-new centre looking to open summer of 2023 This is a wonderful opportunity for a supervisor looking for a new start up in a thriving community. This centre will be for 137 children when at full capacity - 20 plus staff The Supervisor is responsible for the general operation of the daycare in compliance with all...

  • Sales Representative

    4 weeks ago


    Markham, Canada EnGenius Technologies Full time

    **Sales Representative** Job Description: The Sales Executive will be responsible for developing new channel business in IT networking products. The Sales Representative will assist end users, installers and resellers in product of selection and pre-sales questions of our products line. Responsibilities include, but not limited to: - Recruiting and...


  • Markham, Canada Digram Developments Inc. Full time

    **About Us** Digreen Homes Inc. is mainly involved with the real estate sector, primarily Land Development and Construction in the Greater Toronto Area. It has completed several projects in the past and has an extremely bright future ahead. To name a few, Digreen Homes Inc. has developed several residential, high/low rise buildings and commercial sites in...