Dispatcher- Day Shift

2 months ago

Mississauga, Canada Canada Cartage Full time

Dispatcher - Day Shift

**Why you’ll love Canada Cartage**
- An iconic Canadian company with over 100 years of helping companies grow and succeed in Canada, we provide national dedicated fleet solutions, general freight services, managed transportation, fulfillment & distribution, and home delivery. With a national network of terminals, cross-docks, and distribution centers, we are one of Canada’s largest and most trusted supply chain service providers. Driven to exceed customer expectations, and supported by technology and innovation, we bring simplicity to complex logistics challenges.
- We work with intelligent and focused leaders who are driven to create an outstanding customer experience in partnership with Canadian leading brands. Canada Cartage is deep rooted in family values with an entrepreneurial culture where ideas are welcomed, growth is fostered and high performance is championed. A recognized thought leader and founded in 1914, Canada Cartage dominates the industry by delivering innovative fleet solutions.

**Position Summary**
- Reporting to the Operations Manager, the Contract Dispatch Planner will be covering a maternity leave and will provide daily administrative support to our team as required with daily operations.

Location: 1115 Cardiff Blvd, Mississauga
- Schedule: Monday to Friday (9:30 am to 6 pm)

**What you’ll do**
- Ensuring that all work is accurately entered and managed in the A1T system in a timely manner, from; order entry, to planning, to activating, progressing and closing trips.
- Plan and schedule drivers efficiently, resulting in the reduction/elimination of non-revenue hours, empty miles and an increase in driver productivity
- Manage and direct all incoming inquiries through the dispatch telephone lines to ensure a clear, efficient flow of information to the appropriate people
- Be the front-line contact for drivers regarding scheduling and work availability
- Coordinate with maintenance and Operations to ensure that the required equipment is available
- Assign equipment to upcoming runs to ensure all of our customer’s needs will be met.
- Communicate with drivers to ensure that appointment delivery times are met.
- Monitor special driver requirements for each site to ensure they are being adhered to
- Report all driver absences and tardiness to the Manager.
- Ensure proper placement of trailer pool to support customers’ daily requirements while maintaining costs.
- Complete customer reporting and tracking spreadsheets as required.
- Assist in the dispatching of drivers as required.
- To perform other duties as assigned by the reporting manager.

**What you’ll bring**
- Excellent verbal and written communication skills
- Ability to handle multiple projects and tasks.
- 1 years of prior dispatch experience
- Great customer service
- Previous experience and/or familiarity with trucking
- Must be able to work in a fast-paced environment and possess excellent problem-solving skills
- Proficient in Windows Outlook, Microsoft Excel, and a transportation management system.
- Experience in a 24 x 7 operation, preferably in the transportation industry
- Familiarity with A1T as an asset

**Why people love working for Canada Cartage**
- Cohesive team and a positive, hard-working atmosphere.
- Meaningful opportunities for career growth.
- Company-wide recognition initiatives are designed to recognize employees when they demonstrate outstanding customer service, teamwork, and core values.
- Perks - discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics, to name a few
- Fun events throughout the year, like summer barbeques and driver-appreciation week regularly bring us together.
- We give back to the communities in which we operate by volunteering and donating to local charities.
- We are a strong company that weathers the storm through pandemics and recessionary periods so that we can benefit from good economic environments.

**We are a top employer**
- Canada Cartage has been recognized on the Forbes list of Canada’s Best Employers for six straight years in a row.
- Trucking HR has announced that Canada Cartage has again been selected for the 8th year in a row, as one of Canada’s Top Fleet Employers. In addition, we have been recognized as an Employer of Distinction for the 4th year in a row. This serves to reinforce Canada Cartage’s reputation as an employer of high quality.
- We’ve been acknowledged by Forbes 2023, as one of Canada’s Best Employers for Diversity

**Come work with an industry leader**
- Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

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