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Investigative Adjuster

4 weeks ago

Vancouver, Canada Intact Full time

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are
- here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

**About the role**

We’re looking for a **Investigative Adjuster **to join** Investigative Services Unit (ISU)**. In this role, you will identify, adjust, analyze and investigate claims that require investigation with moderate to high levels of complexity.

**This is a hybrid-based position.**

**What you'll do here**:

- Evaluate concerns and fraud indicators to develop investigative plans for Property and/or Auto insurance claims that you will handle.
- Conduct all aspects of the investigations in collaboration with the Field Investigators while adjusting the claims with integrity and respect in a timely manner.
- Document the claim file by collecting appropriate reports and information from auto and property appraisers, third party adjusters, claimants, police, cause and origin experts, and any other pertinent specialists.
- Analyze the information gathered, and determine when sufficient information or evidence has been gathered to make coverage decisions
- Maintain up to date knowledge of insurance products as well as investigation techniques
- Identify process improvements and recommend changes to policies or procedures to maintain quality service and competitiveness
- Participate in projects lead by the Investigative Services Unit (ISU)

**What you bring to the table**:

- Minimum 3 years experience handling auto and/or property claims of moderate to high levels of complexity.
- Claims investigation experience is a strong asset
- Exceptional investigative interviewing and statement-taking skill
- Sharp analytical and decision-making skills and the ability to identify claims that require additional investigation
- Excellent time management and workload management skills and the desire and ability to work in a fast-paced environment
- Capable of learning new technology and computer systems
- Strong verbal and written communication skills and works effectively with a team environment
- Post-secondary education or CIP an asset

$60,200.00 - $90,400.00

**What we offer**

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

- A financial rewards program that recognizes your success
- An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
- An extensive flex pension and benefits package, with access to virtual healthcare
- Flexible work arrangements
- Possibility to purchase up to 5 extra days off per year
- An annual wellness account that promotes an active and healthy lifestyle
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
- A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
- Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
- Inspiring leaders and colleagues who will lift you up and help you grow
- A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

**We are an equal opportunity employer**

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.