Collection Agent
3 months ago
Responsibilities:
- Contact customers to collect outstanding payments and resolve any billing issues
- Maintain accurate records of all collection activities and customer interactions
- Utilize phone etiquette to communicate effectively and professionally with customers
- Analyze customer accounts and perform account reconciliations
- Negotiate payment arrangements and develop repayment plans with customers
- Provide excellent customer service by addressing inquiries and resolving complaints
- Collaborate with other departments to resolve customer disputes or discrepancies
**Requirements**:
- Previous experience in collections or a related field is preferred
- Knowledge of accounting software and proficiency in Microsoft Office Suite
- Familiarity with accounts receivable processes
- Ability to analyze financial data and make informed decisions
- Excellent communication and negotiation skills
- Detail-oriented with strong organizational abilities
Please note that this job description is intended to provide a general overview of the position. Other duties may be assigned as necessary to meet business needs.
**Job Types**: Full-time, Permanent
**Salary**: From $40,000.00 per year
**Benefits**:
- Dental care
- Extended health care
- On-site gym
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
**Experience**:
- Accounts receivable: 3 years (required)
Ability to Commute:
- Edmonton, AB T5J 4K2 (required)
Ability to Relocate:
- Edmonton, AB T5J 4K2: Relocate before starting work (required)
Work Location: In person
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