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Medical Office Assistant/receptionist

3 months ago

Brantford, Canada Avenue Medical Centre Full time

**About us**

Avenue Medical Centre is the largest multispecialty medical centre in Brantford. Support staff provide assistance to physicians in Family Practice, Obstetrics and Gynecology and General Surgery. Employees enjoy working as part of a large collaborative team with opportunities for learning multiple roles and responsibilities.

We are hiring a for part time and full time positions please let us know which you are interested in.

**Hours of Work**:

- Shifts of varying lengths from 4-9 hours during the hours:

- Monday to Thursday between 8:00 am and 5:00pm
- Friday between 8:00 am and 3:00 pm
- Weekday evening 4:30 pm to 8:30 pm (occasional)
- Weekend 8:30 am to 12:30 pm (occasional)

**Qualifications**:

- Bondable
- Graduate of a Medical Office Assistant or equivalent program preferred
- Previous reception experience in a medical setting an asset

**Competencies**:

- Flexible, with the ability to work in a fast paced & changing environment
- Excellent organizational skills and time-management skills
- Decisive and able to prioritize
- Proficient at multi-tasking
- Must be able to work independently and as part of a team, with excellent interpersonal skills
- Self motivated
- Strong communication skills (oral & written)
- Intermediate or strong computer skills for use with electronic medical records
- Able to maintain confidentiality
- Professional demeanor and appearance

**Job Summary**:

- Greet and arrive family practice patients
- COVID screening patients and visitors via phone and at door
- Update patient demographics
- Create EMR charts for new patients
- Answer appointment desk phones; book appointments; re-bookings, answer inquiries from patients re; AHC schedules, referrals, test results, etc.
- Book appointments for family practice patients with appropriate doctor
- Book patient in the injection clinic
- Manage multiple line and re-direct call appropriately when working switchboard
- Direct patients to various areas in the clinic (pharmacy, lab, specialty areas)
- Move incoming electronic faxes to patient chart
- Attach electronic medical reports to patient charts
- Review schedules for accurate bookings and time allowances
- Give forms to patients and explain how to complete them
- Give correspondence and samples to patients from the physicians
- Prepare lab kits
- Make change for parking lot machine
- Give forms to patients and take payment for those forms
- Track and record all payments received appropriately
- Maintain tidiness in the reception and patient waiting area
- Assist patients with disabilities as needed
- Communicate with hallway staff as needed, re; late arrivals, special requests, fit-ins, etc.
- Other duties and projects as assigned

**Avenue Medical Centre provided the following inclusive hiring information**:
We are an equal opportunity employer and consider all qualified applicants equally without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
- Women-led organization
- Inclusive of minority and disadvantaged groups
- LGBTQ+ friendly workplace
- Age-inclusive

**Salary**: $16.00-$17.00 per hour

Expected hours: 32 - 40 per week

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Vision care

Schedule:

- 8 hour shift
- Holidays
- Monday to Friday
- On call
- Weekends as needed

Work Location: In person

Application deadline: 2024-01-31
Expected start date: 2024-02-19