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Winery Ambassador

1 month ago

Kelowna, Canada O'Rourke's Peak Cellars Full time

Overview:
Peak Cellars is located on a 7-acre property in Lake Country, and is home to our Goldie Road Vineyard. Wine isn’t the only thing the property produces; the half-acre organic vegetable garden and two greenhouses supply the highest quality fruits and vegetables for the Garden Bistro. We are looking for a **Winery Ambassador** to join our incredible team of wine and food lovers.

**Role scope**:
The scope of all Host roles is to provide professional, timely and memorable experiences for guests across all properties.

**Responsibilities**:
The main responsibilities of Host include:

- Greet guests and enthusiastically represent our brand, providing service that goes above and beyond the expectations of our guests.
- Continually learn information about organizational menus, wine industry trends, winemaking practices, wine club memberships, and events across the entire organization.
- Adhere to Health and Safety policies and procedures outlined in the Health and Safety Program.

**Core responsibilities for the Host include**:

- Maintain a neat, organized front-of-house environment, and create a positive and welcoming experience for all guests.
- Work with the Bistro Management Team to ensure that all reasonable guest requests are actioned.
- Work with the Bistro Management Team to maximize seating, with the goal of accommodating every request for either in the Tasting Room or Garden Bistro.
- Answer phones and schedule reservations according to reservation policy.
- Check voice messages, and respond to inquiries, or pass along the information to the appropriate team/person.
- Use Tock to coordinate Bistro Reservations and Tasting/Tour Appointments.
- Register guests (small groups) without an appointment into our appointment system.
- Control seating and initiate a wait list to ensure an even and steady workflow for the culinary team.
- Rotate seating between server sections (when applicable) to ensure even workloads for all.
- Periodically walk through of Bistro to determine the flow of service, and collaborate with Bussers and Servers to ensure tables are ready for the next set of guests.
- Assist guests with retail purchases, including taking payments
- Alert the assigned server if a guest has made a request.
- Report any unsatisfied guest to a Manager.
- Experienced in providing excellent customer service, ideally in a restaurant, winery or retail environment.
- Experienced in cash handling
- Dedicated to providing personalized and professional service to all guests, and to showcasing the local region and estate offerings.
- Able to withstand extended periods of standing, and other physically demanding conditions.
- Able to operate in high pressure environment and remain calm and focused in urgent situations.
- Able to work flexible hours, including evenings, weekends and holidays, as well as overtime from time to time.
- Able to manage time efficiently.
- Able to pay strong attention to detail.
- Able to maintain a professional appearance and demeanor, aligning with dress code
- Able to follow verbal and written instructions.
- Holds or is willing to work towards a Serving it Right certification.
- Holds or is willing to work towards holding a First Aid, Level 1 certification.
- Holds or is willing to work towards WHMIS certification.

**Employee Benefits**:

- On-site parking
- Compensation: $16.75-$17.50 per hour plus gratuities
- Discounts on wine purchases, food and merchandise

**How to Apply**: