Tasting Room Associate

7 months ago

West Kelowna, Canada Rollingdale Winery Full time

**TASTING ROOM ASSOCIATE**

**Rollingdale Winery **is a small family owned organic winery located in West Kelowna. Besides being known for our organic wines, our down to earth roots, we are also known for giving great customer service. Our small team is committed to giving our customers a memorable experience along with some fantastic wines.

We are looking for a **Tasting Room Associate **to join our small team and provide support in the tasting room and winery as required. As a Tasting Room Host you will be the face of Rollingdale welcoming guests into the Winery, educating and guiding them through our lineup of wines while **always **providing exceptional customer service from beginning to end.

**Responsibilities**:

- greeting all visitors, educating them on Rollingdale history, Rollingdale wines and guiding them through their tasting experience;
- interacting with tour drivers and guides;
- setting the wine shop up each day, ensuring tasting bars are clean, glasses ready, ice buckets filled; essentially ensuring the winery is ready for its daily guests;
- educating and inviting customers to join our Case Club;
- answering the telephone as necessary and understanding our reservation system;
- cleaning stations, washing and polishing glasses, restocking wine shelves as necessary;
- performing closeup duties, including restocking shelves, cleaning tasting bars, wastage, storage of open wine;
- working closely with all team members in a professional, efficient and friendly manner;
- other tasks as assigned;

**Required Skills**:

- Serving It Right Certificate
- WSET Level 1 or higher an asset or Ambassador Program;
- Wine industry experience preferred but not necessary;
- Knowledge of wine and passion for the industry;
- Weekday and/or weekend availability; flexible hours;
- Must be able to meet physical needs of standing for extended periods of time; able to lift 40 lbs;
- Demonstrate excellent verbal, interpersonal and customer service skills;
- Ability to communicate, educate and entertain diverse clientgroups of varying sizes;
- Punctual, reliable and diligent; ability to work well with a team;

**Job Types**: Part-time, Seasonal, Casual
Contract length: 5-6 months
Part-time hours: 8-24 per week

**Salary**: From $18.00 per hour

**Benefits**:

- Store discount

Day range:

- Holidays
- Monday to Friday
- Weekend availability

Flexible Language Requirement:

- French not required

Shift:

- 4 hour shift
- 8 hour shift

Ability to commute/relocate:

- West Kelowna, BC V1Z 1Z5: reliably commute or plan to relocate before starting work (required)

**Experience**:

- serving: 1 year (preferred)

Licence/Certification:

- Serving It Right (required)

Shift availability:

- Day Shift (required)

Work Location: In person

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