General Manager
6 days ago
**Company Description** About Us**:
SENSE (pronounced [**es**-_uh_ns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything ElseTM.SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views. Approximately 70% of its audience is between the ages of 18 to 40.
**Job Description** About the Team**:
The General Manager will oversee the full spectrum of the SSENSE MONTRÉAL flagship sales and operations while leading the team to achieve store business objectives. This role is responsible for delivering financial targets, and other key business metrics, including driving profitability, operational excellence, and an elevated end-to-end customer experience, while ensuring alignment with SSENSE’s brand values and luxury standards.
The General Manager will act as a visionary leader, fostering a culture of excellence and innovation, cultivating deep client relationships, and mentoring a high-performing team to achieve both immediate and long-term business objectives. The General Manager will collaborate closely with cross-functional stakeholders across Technology, Operations, Real Estate, Marketing, and Customer Care to address day-to-day operational challenges, resolve deficiencies, and ensure seamless processes that drive customer engagement, operational efficiency, and profitability.
**Why Join Us**:
- Drive top-line revenue growth by maximizing sales performance to achieve revenue, gross margin and profit targets;
- Act as a key liaison with corporate stakeholders to align on financial planning, strategic objectives, and growth initiatives;
- Lead the team in delivering an unparalleled luxury customer experience that increases client engagement, loyalty, and market share and oversee the implementation of CRM strategies to enhance client acquisition, retention, and engagement, delivering data-driven, personalized interactions;
- Optimize all aspects of SSENSE MONTRÉAL operational model, including, but not limited to, the employee experience, customer experience, operational processes, and store expenses;
- Drive accountability through giving in-the-moment feedback, clear goal-setting, performance reviews, and succession planning for all team members, while actively recruiting and developing a talent pipeline.
**Qualifications** How To Excel In This Role**:
- A minimum of 5 to 7 years store management experience in a high volume clienteling environment and retail operations;
- Excellent knowledge of the labels carried by SSENSE including creative direction, history, and technical garment information;
- Ability to lift heavy boxes (15kg);
- Hours/days of work can be varied due to the demands of the business.
**What Sets You apart**:
- Proven ability to coach, lead, and inspire high-performing teams while cultivating a client-focused culture;
- Understanding of the luxury market and client expectations, with a track record of delivering exceptional customer experiences;
- Highly motivated with a strong internal drive to consistently exceed performance targets and strategic goals, mobilize teams and pursue new opportunities;
- Strong financial acumen, with a proven track record of being accountable for P&L and gross margin in a retail setting.
**Additional Information** Perks And Benefits**:
- Extended health and dental benefits, including comprehensive mental health programs and coverage;
- Parental top up program;
- Generous Employee Discount;
- Access to telemedicine and employee and family assistance program;
- Savings and retirement plan matching contributions;
- Gender Affirmation Coverage;
- Opportunity to work with cutting edge technologies and an innovative team that’s pushing the boundaries of technology.
- SSENSE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you need special accommodations, let us know. We will do our best to accommodate you_
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