Night Audit

**Guest Services Night Auditor**

Basecamp Properties, Canmore

**About Basecamp**

Basecamp Properties is a rapidly growing chain of boutique hotels based in Canmore & Banff, Alberta and Revelstoke & Golden, British Columbia. We are a younger and energetic team driven by our values and providing our guests with an exceptional experience in a home away from home. We are continuously expanding to better serve the resort communities of the mountains.

**Position Overview**

**Salary**: $18.00-$20.00 per hour

Location: Northwinds by Basecamp

Start Date: May

Shifts: 8-hour - 11:00pm to 7:00am

**Key Responsibilities**
- Respond to guest inquiries, concerns, complaints, and emergencies.
- Reconcile all accounts in a timely manner.
- Manage the property’s booking management system, ensuring that bookings are carried out in the most efficient manner for housekeeping services, property revenue potential and guest satisfaction.
- Addressing issues brought forward by current or past guests and resolving them in a manner that provides the best outcome for both the guest and the property.
- Practice safe working habits, including bending and lifting appropriately to avoid injury, reporting hazards, appropriate use of cleaning chemicals and working to minimize tripping hazards.
- Report any damages or repairs to the maintenance department.
- Maintain cleanliness and organization of work areas such as front desk, property entryways, common areas, etc.
- Always greet guests in a friendly and professional manner according to Basecamp Property Management Ltd standards.
- Monitor properties at night to ensure security and quiet hour compliance.
- Comply with the Basecamp Property Management Ltd policies, procedures, and Code of Ethics.
- Uniform and personal appearance are kept clean and professional and are in accordance with the Basecamp Property Management Ltd standards.

**Skills and Experience**
- Ability to effectively deal with internal and external customers.
- Ability to read, listen and communicate effectively in English; both verbally and written.
- Ability to accurately input information using Hotel Property Management Software.
- Must be flexible to work various shifts throughout the week.
- Must have the mobility to climb stairs throughout the day and be able to lift 40lb.

**Requirements**:

- Demonstrate organizational skills and strong attention to detail.
- Able to work well independently with little supervision.
- Ability to work under pressure in a fast-paced environment.
- Take initiative in solving problems.
- Excellent guest services skills.
- Promote positive relationships in communication and cooperation with all co-workers and guests.
- Must be proficient with the use of computers and telephones, including the use of Property Management Systems.
- Must have a valid driver’s license with clean driver’s abstract.

**Why Work for Us?**
- Quarterly bonus.
- We offer staff accommodation for full-time (must have a "negative" criminal record check).
- We have a great health benefits plan for full-time.
- Family and Friends discount at Basecamp.
- We offer competitive wages.
- There is room for advancement in our growing company.
- We have a friendly atmosphere.
- We believe in working hard and having fun

**Salary**: $18.00-$20.00 per hour