Solution Implementation Specialist

3 weeks ago

Toronto, Canada Thentia Full time

**About **Thentia**

Thentia is a fast-growing, venture capital-backed software as a service (SaaS) company that is emerging as a world leader in government technology with a platform that is transforming and modernizing how regulatory organizations are conducting business. As a company of builders, thinkers, and owners, Thentia gives employees the opportunity to create amazing solutions, showcase their talents, and benefit from our shared success as we scale up in the U.S., Canadian, and global markets. Our solutions directly impact public trust and regulatory integrity, helping regulators and agencies meet 21st century standards by leveraging predictive analytics, Big Data, AI, and other innovative capabilities. Internally, our culture fosters collaboration, inclusivity, intellectual curiosity, and professional development. We lead by our values of customer focus, integrity, accountability, adaptability, achievement, purpose, teamwork, and authoritativeness.

**About the **R**ole**:
The Implementation Specialist role is a critical role to ensure the smooth and efficient onboarding of new clients on to Thentia’s software. This is a client facing role requiring superb customer service skills, a positive energy, tenacity with solving problems, and truly caring about a client’s successful usage of the product.

**Responsibilities**:

- Consult with clients to determine the best configurations for the client’s business needs and long-term usage of the product
- Configure the product to meet the needs and requirements of the client
- Become proficient with the product and translate client requirements to capabilities of the product
- Assist clients with the preparation of their existing data for migration
- Collaborate with the Customer Success Management team and Training team to understand the client needs and requirements to ensure a timely and complete implementation process
- Provide regular status updates on implementation deliverables and milestones through defined processes with both clients and internal stakeholders
- Balance multiple concurrent projects within set workload expectations

**Qualifications**:

- Bachelor's degree, college diploma in related field and/or equivalent experience
- 2 years minimum of software implementation, customer service and/or transferable experience
- 2 years experience working with database-driven workflow products
- Strong interpersonal skills including collaboration, clarity in communication, managing expectations, enthusiasm and friendliness
- Strong organization skills and superb capabilities with managing multiple high priority projects simultaneously and successfully
- Excellent communication skills (both verbal and written) to ensure all parties are kept abreast of the implementation process (both internally and externally)
- Working knowledge of business productivity software
- Learner’s mindset with drive and ability to consistently improve knowledge and abilities

**Nice to Haves**:

- Customer Success and/or Project management experience
- Knowledge of professional licensing and/or regulation

**We**’re** proud to be **‘Great Place to Work’ certified** in the U.S. and Canada. **Nearly 90% of our employees have participated and nearly 9 out of 10 employees overall agreed that Thentia is a ‘great place to work’.

**We are a h**ybrid **w**ork**place**:At Thentia, we've adopted a hybrid work model with 3 days a week in office and 2 days at your discretion. As a company, hybrid collaboration is key to our success because:

- It’s noticeably and positively different when we have people together
- Being all remote is pretty impersonal and can be isolating
- Serendipitous interactions can spark new big ideas and innovation
- Problem solving and sharing ideas in real time moves us forward faster
- Cross group collaboration makes us stronger
- Having fun, together helps us win together
- Best of all feeling the energy in the room around ideas and wins is incredible

**Compensation**

Thentia provides employees with a competitive base salary along with:

- Full Health Insurance coverage (programs vary for each country)
- Flexible paid-time-off, including vacation and wellbeing days, and volunteer days
- Parental Leave
- Year-end bonus potential (for eligible roles)
- Professional development & training, including Udemy Business

**Our **C**ommitment**

We thank all applicants in advance for applying. Only individuals selected for interviews will be contacted.

**Staffing Firms**:Thentia does not accept unsolicited submissions. All firms must have valid agreements in place.

LI-DNI

**#LI-DNI

  • Solution Implementation Specialist

    4 weeks ago

    Toronto, Canada Thentia Full time

    **About **Thentia** Thentia is a fast-growing, dynamic software company that is emerging as a world leader in government technology. A company of builders, thinkers, and owners, Thentia gives employees the opportunity to create amazing solutions, showcase their talents and benefit from our shared success as we scale up in the US, Canadian, and global...

  • Implementation and Service Specialist

    5 days ago

    Toronto, Canada Hilti North America Full time

    Hilti: Implementation and Service Specialist Job reference: WD- Implementation and Service Specialist Greater Toronto Area What's the role? The role of the Specialist, is responsible for the 2nd phase of our Tool Services (ON!Track, Fleet Management, Health & Safety, etc.) solution sales proce

  • Implementation Specialist

    1 month ago

    Toronto, Canada AlayaCare Full time

    **About AlayaCare**: AlayaCare is revolutionizing the way home health care is delivered. Our leading cloud-based software allows our clients around the world to manage their employees, scheduling, billing, and enable better delivery of care. We're a fast-growing SaaS company with a team of 650+ team members across Canada, US, Australia, and Brazil. We aim to...

  • Implementation Specialist

    1 month ago

    Toronto, Canada Enghouse Full time

    **About us** Enghouse is a Canadian-based, publicly traded company (TSX:ENGH) that provides enterprise software solutions focusing on remote work, visual computing, and communications for next-generation software-defined networks. Enghouse shares are traded on the Toronto Stock Exchange (TSX) under the symbol “ENGH”. Enghouse Qumu provides the tools...

  • Implementation Specialist

    4 weeks ago

    Toronto, Canada Mercatus Technologies Full time

    Who We Are Mercatus helps leading grocers get Back in Charge of their eCommerce experience, empowering them to deliver exceptional retailer-branded, end-to-end online shopping, from store to door. Our expansive network of more than 50 integration partners allows grocers to work with their partners of choice, on their terms. Together, we enable clients to...

  • Migration Implementation Specialist

    3 days ago

    Old Toronto, Canada Medium Full time

    The Migration Implementation Specialist plays a critical role in orchestrating seamless transitions for clients migrating from legacy software to our new SaaS platform. This position is instrumental in driving customer satisfaction and retention by ensuring efficient and effective technical implementations. The role involves working closely with internal...

  • Migration Implementation Specialist

    3 days ago

    Old Toronto, Canada Medium Full time

    The Migration Implementation Specialist plays a critical role in orchestrating seamless transitions for clients migrating from legacy software to our new SaaS platform. This position is instrumental in driving customer satisfaction and retention by ensuring efficient and effective technical implementations. The role involves working closely with internal...

  • Migration Implementation Specialist

    3 days ago

    Toronto, ON, Canada Medium Full time

    The Migration Implementation Specialist plays a critical role in orchestrating seamless transitions for clients migrating from legacy software to our new SaaS platform. This position is instrumental in driving customer satisfaction and retention by ensuring efficient and effective technical implementations. The role involves working closely with internal...

  • Migration Implementation Specialist

    3 days ago

    Old Toronto, Canada Medium Full time

    The Migration Implementation Specialist plays a critical role in orchestrating seamless transitions for clients migrating from legacy software to our new SaaS platform. This position is instrumental in driving customer satisfaction and retention by ensuring efficient and effective technical implementations. The role involves working closely with internal...

  • Client Implementations Specialist

    1 month ago

    Toronto, Canada Street Context Full time

    The objective of the Client Implementations Specialist is to ensure our clients are set up and using our product to its fullest potential within their enterprise ecosystem. This means maintaining all current implementations, and ensuring future implementations are clearly defined, carefully managed, and drive positive outcomes for both our clients and Street...

  • Project Controls Specialist, Implementation

    5 days ago

    Toronto, ON, Canada Itechpost Full time

    Specialist Identity and Access Management (SAP) Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and safely and our employees can...

  • Implementations Specialist

    2 days ago

    Toronto, Canada Givex Full time

    Our Givex Implementation team is expanding! We are looking for a driven, dedicated and excited individual who is looking to move their career in a new direction. The Givex Implementation team is responsible to execute client implementations for a variety of Givex products. Some of the main tasks would be performing the setup and configuration of systems...

  • Bilingual Project Implementation Specialist

    1 month ago

    Toronto, Canada BlueSky Personnel Solutions Full time

    Our client located in the west GTA is seeking a Bilingual Project Implementation Specialist to add to their team. What’s in it for you: Opportunity to work with an industry leader compensation package along with an outstanding benefits program bonus structure Engaging and fulfilling work environment Hybrid role (work in the office 3 days per week) In...

  • Bilingual Project Implementation Specialist

    1 month ago

    Toronto, Canada BlueSky Personnel Solutions Full time

    Our client located in the west GTA is seeking a Bilingual Project Implementation Specialist to add to their team. What’s in it for you: Opportunity to work with an industry leader compensation package along with an outstanding benefits program bonus structure Engaging and fulfilling work environment Hybrid role (work in the office 3 days per week) In...

  • Bilingual Project Implementation Specialist

    1 month ago

    Toronto, Canada BlueSky Personnel Solutions Full time

    Our client located in the west GTA is seeking a Bilingual Project Implementation Specialist to add to their team. What’s in it for you: Opportunity to work with an industry leader compensation package along with an outstanding benefits program bonus structure Engaging and fulfilling work environment Hybrid role (work in the office 3 days per week) In...

  • Implementations Specialist

    2 days ago

    Toronto, Canada Givex Full time

    Our Givex Brazil Implementation team is expanding globally! We are looking for a driven, dedicated and excited individual who understands the Brazilian culture and is passionate about advancing their career with this unique business opportunity. The Givex Implementation team is responsible to execute client implementations for a variety of Givex products....

  • Technical Specialist

    1 month ago

    Toronto, Canada Vtech Solution Inc Full time

    Hi, This is Anjali from vTech Solution, Inc. Hope you are doing well. Wish to check if you would like to consider below job: If yes, kindly send me a copy of your resume in word format and work authorization status details. Hope you are doing well. **Role: Technical Specialist** **Location**:Toronto, Ontario Mode: Hybrid **Type: - 12...

  • Client Implementations Specialist

    1 month ago

    Toronto, Canada Street Context Full time

    As a Client Implementation Specialist at Street Context, your job is to manage the day-to-day of all client implementations. This entails managing the scope, deliverables, and timeline for client implementations, while simultaneously providing oversight and mitigation for risks on both the client and Street Context side. You will be responsible for...

  • Bilingual Project Implementation Specialist

    1 month ago

    Toronto, Canada BlueSky Personnel Solutions Full time

    Our client located in the west GTA is seeking a Bilingual Project Implementation Specialist to add to their team.What’s in it for you:Opportunity to work with an industry leader compensation package along with an outstanding benefits program bonus structure Engaging and fulfilling work environment Hybrid role (work in the office 3 days per week)In this...

  • Project Controls Specialist, Implementation

    3 weeks ago

    Toronto, ON, Canada Canadian National Railway Full time

    Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and safely and our employees can focus on value-added tasks. The Specialist Identity...