Solution Implementation Specialist

3 weeks ago

Toronto, Canada Thentia Full time

**About **Thentia**
Thentia is a fast-growing, dynamic software company that is emerging as a world leader in government technology. A company of builders, thinkers, and owners, Thentia gives employees the opportunity to create amazing solutions, showcase their talents and benefit from our shared success as we scale up in the US, Canadian, and global markets. Further, Thentia’s solutions directly impact public trust and regulatory integrity, helping regulators and agencies meet 21st century standards by leveraging predictive analytics, Big Data, AI, and other innovative capabilities government agencies can leverage. Internally, our culture fosters collaboration, inclusivity, intellectual curiosity and professional development.

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About the **R**ole**:
The Implementation Specialist role is a critical role to ensure the smooth and efficient onboarding of new clients on to Thentia’s software. This is a client facing role requiring superb customer service skills, a positive energy, tenacity with solving problems, and truly caring about a client’s successful usage of the product.

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Responsibilities:*
- Consult with clients to determine the best configurations for the client’s business needs and long-term usage of the product
- Configure the product to meet the needs and requirements of the client
- Become proficient with the product and translate client requirements to capabilities of the product
- Assist clients with the preparation of their existing data for migration
- Collaborate with the Customer Success Management team and Training team to understand the client needs and requirements to ensure a timely and complete implementation process
- Provide regular status updates on implementation deliverables and milestones through defined processes with both clients and internal stakeholders
- Balance multiple concurrent projects within set workload expectations

**Qualifications**:

- Bachelor's degree, college diploma in related field and/or equivalent experience
- 2 years minimum of software implementation, customer service and/or transferable experience
- 2 years experience working with database-driven workflow products
- Strong interpersonal skills including collaboration, clarity in communication, managing expectations, enthusiasm and friendliness
- Strong organization skills and superb capabilities with managing multiple high priority projects simultaneously and successfully
- Excellent communication skills (both verbal and written) to ensure all parties are kept abreast of the implementation process (both internally and externally)
- Working knowledge of business productivity software
- Learner’s mindset with drive and ability to consistently improve knowledge and abilities

**Nice to Haves**:

- Customer Success and/or Project management experience
- Knowledge of professional licensing and/or regulation

We thank all applicants in advance for applying. Only individuals selected for interviews will be contacted.

**Compensation**
Thentia provides employees with a competitive base salary along with:

- Full Health Insurance coverage
- Flexible paid-time-off, including vacation and wellness days
- Parental Leave
- Year-end bonus potential
- Remote or Hybrid working options (as position allows)
- Professional development & training, including Udemy Business

**Our Commitment**:
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LI-DNI*

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