Manager, Technical Recruiting

6 months ago

Vancouver, Canada Dialpad Full time

**About Dialpad**

**Work Beautifully**

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

**About the team**

**Your role**

Reporting to the Vice President, Global Talent Acquisition, the Manager, Technical Recruiting will work directly with senior leadership, talent stakeholders, and the People Experience Leadership Team to manage a team that drives critical business results. This person will execute on all components of the technical recruitment strategy in support of Dialpad's next phase of growth.

**What you'll do**
- You'll lead, coach and inspire an outstanding technical recruiting team that supports Engineering, Product, Design, and IT leaders globally
- Manage, mentor and develop a high performing diverse team. Invest in a culture of continuous learning and improvement
- Drive winning results against the hiring plan by allocating time and resources on the most important challenges, making fast data driven decisions, and taking extreme ownership for outcomes
- Operational Excellence: Own and drive increased visibility and understanding of recruiting performance, strengths, and opportunities through clear, consistent reporting and story-sharing. Improve TTF, offer acceptance rate and other key metrics through continuous improvement and the adoption of new processes
- In partnership with executive stakeholders, execute a data-driven technical talent acquisition strategy that stays focused on the biggest customer problems and consistently exceeds expectations through consistent high quality delivery. You'll understand the talent demand based on business goals and be a key partner in headcount planning.
- Advise senior leaders as you collectively devise and deploy diverse talent strategies. Foster an environment of shared ownership around talent outcomes
- Drive innovative and impactful initiatives to increase our brand recognition in order to attract and engage diverse world-class talent
- Continue to raise the bar for talent through research motivated targeting and consistent use of high-quality assessment tools

**Skills you'll bring**_ _
- BA/BS or equivalent experience
- 6+ years of total in house or third party technology recruiting experience. One year of direct employee people leadership experience within talent acquisition in a global hyper growth SaaS or other technology recruiting environment is strongly preferred
- Experience managing a high performing technical recruiting team in a US headquartered, fast paced global environment
- Experience directly influencing senior executive stakeholders in a medium company environment (1500+ employees)
- Competent in the operational best practices of talent acquisition including recruiting systems, tools and reporting
- Passionate manager who has successfully influenced a cohesive recruitment culture across an organization
- Voracious learner with the ability to drive results in a fast paced, ambiguous environment
- Commitment to diversity equity and belonging and a belief that diverse teams bring better business and customer outcomes

**Dialpad benefits and perks**

**Equity, balance, and belonging**

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

**Culture**

We've been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.

**Compensation and equity**

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

**Benefits, time-off, and wellness**

An apple a day keeps the doctor away—and it doesn't hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more

**Continuing education**

Dialpad offers a yearly stipend for continued learning and education expenses.

**_ Dialpad is an equal-opportunity emplo

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