Housing & Social Services Clerk

2 months ago

Kingston, Canada City of Kingston Full time

Opening Statement
We acknowledge that the City of Kingston is situated on traditional Anishinabek (Ah
- nish-in-ah-bay), Haudenosaunee (Ho-den-o-show-nee) and Huron-Wendat (huron-wen-dat) territory and is the home of many Indigenous peoples. We are grateful to reside and work on this land.

Kingston is a smart, livable city in the heart of eastern Ontario. Its stable and diversified economy includes global corporations, innovative start-ups and all levels of government. Kingstonians enjoy a high quality of life with access to world-class education and research institutions, advanced healthcare facilities, affordable living and vibrant entertainment and tourism activities.

Position Summary
The Housing & Social Services Clerk will provide clerical support for Housing & Social Services programs and work units. The Housing & Social Services Clerk will perform general office duties including processing customer service inquiries over the phone and in person and schedule appointments data processing, client/service provider payment/recoveries processing, document and file preparation and data management.

**KEY DUTIES & RESPONSIBILITIES**:
Provide clerical support for Housing & Social Services programs and work units.

Responsible for general office duties including processing customer service inquiries, scheduling appointments, data entry, client/service provider payment/recoveries processing, document and file preparation and management.
Qualifications, Competencies
1 year certificate in human services or office administration or equivalent in education

1 year related clerical experience in a complex and fast paced work environment

Experience in a government or human service agency preferred

Experience in bookkeeping, finance and data entry preferred

**Must demonstrate Core Competencies**: Customer Focus, Teamwork, Results Orientation, Integrity
Skills, Abilities, Work Demands
Typing 40 w.p.m. (tested) and Basic Microsoft Office skills (Word and Excel tested), mathematical skills

Verbal French language skills is an asset

Strong organizational skills with the ability to meet deadlines and to learn and perform duties of a variety of assignments

Strong interpersonal, customer service and telephone skills

Observance of strict confidentiality required with knowledge of conflict resolution and interventions

Ability to manage difficult customer service interactions

Knowledge of provincial social assistance technologies (SAMS, OCCMS, YARDI) an asset

Must be able to obtain and maintain a satisfactory criminal reference check, including Vulnerable Sector.
Closing Statement

Your resumé must demonstrate how you meet position requirements. Please upload to your profile any educational Degrees, Diplomas and/or Certificates that are relevant and required for the position. We thank all who apply, however, only those selected for further consideration will be contacted. Information collected will be handled in accordance with the Municipal Freedom of Information and Protection of Privacy Act.

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