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Customer Service Representative/sales Support
4 months ago
**POSITION**:Customer Service Specialist & Sales Assistant
**REPORTS TO**: General Manager - Sales & Marketing
**Position Summary**:
Our company is seeking a well-organized individual who is passionate about pets and who thrives in a position that will vary in responsibilities. The position will require a person who can shift between roles as they support our General Manager of Sales and Marketing in the continual development of our brand.
**Job Responsibilities and Duties**:
**Customer Service**
- Manage customer phone calls.
- Manage customer needs for our e-commerce platform.
**Administration**
- Order and supply ongoing point-of-sale materials to the sales team and distribution partners.
- Sign up for tradeshows and events and coordinate all event needs.
- Assist in the preparation of sales documents including YTD performance spreadsheets.
- Act as a first reviewer of monthly sales team travel expenses.
- Act as a first reviewer of weekly sales team call logs.
- Continually update the website store locator.
**Marketing**
- The scheduling of social media content is provided by the marketing manager.
- Assist in proofing marketing materials and packaging for accuracy.
- Assist with the development of advertising media including social, print and video materials.
- Assist in maintaining our blog.
- Assist in ongoing project communications with our outside creative company.
**Qualifications**:
- Post-secondary diploma/degree in a marketing or business-related program and/or previous experience working in a marketing support role.
- Highly organized and able to handle multiple tasks and deadlines.
- Keen attention to detail.
- Advanced proficiency in MS Office Suite: Word, Excel and PowerPoint.
- Excellent verbal and written communication skills.
- Friendly and customer-focused attitude.
- Ability to work well within a team and independently.
- A passion for Pets.
- **Bonus**: Design skills, including Basecamp, Photoshop, and InDesign, are desirable.
- **Bonus**: Experience using Hootsuite, Later and Mailchimp or other content management systems desirable.
**Working Environment**:
This position is based out of our head office in North Vancouver, British Columbia, Canada. The working environment may change with the needs of the week or day.
**Supervisory Responsibility**:
- No direct reports
**Bonus - Not Required**:
- Dependable vehicle
**Salary**: $45,000.00-$50,000.00 per year
**Benefits**:
- RRSP match
- Vision care
Schedule:
- Monday to Friday
- Weekends as needed
**Education**:
- Secondary School (preferred)
**Experience**:
- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)
Ability to Commute:
- North Vancouver, BC V7G 1L2 (required)
Ability to Relocate:
- North Vancouver, BC V7G 1L2: Relocate before starting work (required)
Work Location: Hybrid remote in North Vancouver, BC V7G 1L2
