Service Reliability Specialist Intern

2 months ago

Toronto, Canada Equinix Full time

Service Reliability Specialist Intern
**Who is Equinix?**

Equinix is the world’s digital infrastructure company, operating 245+ data centers across the globe and providing interconnections to all the key clouds and networks. We provide 10,000+ customers across almost every industry access to 2,000+ network services, 3000+ cloud and IT services, 450+ content and digital media services, and 4,700+ enterprises.

An internship with Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. If you’re a forward-thinking, hard-working college student who loves to learn and wants to make a positive impact on the world while growing your career, join us and help shape the digital world.

**Why Join Equinix?**

We pride ourselves on our Global Program being an immersive and impactful experience designed to kick start your corporate career and set you up for future success.
- ** Work on real business challenges**: You will be assigned with a project and work directly with teams to gain real-work experience, contribute to the business, and impact the digital world.
- ** Participate in a curated program of workshops and events**: Learn from our leaders through our Executive Speaker Series, continue to grow through our workshops and build meaningful worldwide connections through our networking events.

**Team and Role**:
**Assignments and Responsibilities**:

- Assist in the maintenance and configuration of network and server infrastructure.
- Monitor and troubleshoot system performance, security, and reliability issues.
- Work collaboratively with peer teams to implement solutions that meet business needs.
- Assist in the creation and maintenance of technical documentation and standard operating procedures.
- Attend team meetings and participate in project discussions.
- Participate in training and development opportunities to improve skills and knowledge.
- Help other team members as needed.
- Provide day-to-day operational support of Windows Server Operating Systems.
- Provide day-to-day operational support of Microsoft Infrastructure Services (Active Directory, DNS and DHCP).
- Provide day-to-day operational support of Citrix Storefronts for various Managed Services and internal customers.
- Analyze service KPIs to identify opportunities to improve the performance, reliability, or availability of a product or service through automation or other technical innovations.
- Participate in postmortem and root cause analysis.
- Participate in evaluation of new requirements, technical designs, the definition of standards, guidelines, best practices, and metrics as directed.
- Responsible for incident, problem, change and configuration management processes as they relate to all facets of Managed and internal customer server operating system components, including license management.
- Ensure operational stability by maintaining security patching of all Managed Services and internal customers on a regularly scheduled basis.
- Develop and execute implementation plans associated with onboarding new Managed Services customers.
- Manage and maintain internal server image libraries and associated tool sets.
- Develop tools (scripts/programs) for automating routine activities.
- Provide solution and system architecture support for new products and services.
- Create and maintain customer and internal technical documentation.
- Research industry trends, best practices and new technologies that will provide operational insights to internal teams.

Joining our internship program means you will have a chance to secure a future role at Equinix when you graduate

**Who You Are (Requirements and Qualifications)**:

- Strong interest in learning about system administration, network infrastructure, and cybersecurity.
- Experience using PowerShell, Python, or other automation or programming languages
- Excellent communication and collaboration skills.
- Ability to work independently and as part of a team.
- Basic understanding of Linux and Windows operating systems.
- Familiarity with cloud computing and virtualization technologies is a plus.
- Strong problem-solving and analytical skills.
- Ability to prioritize tasks and manage time effectively.
- Eagerness to learn and take on new challenges.
- Currently pursuing a degree in Computer Science, Information Technology, or related field.
- Prior experience in an IT-related role or relevant coursework is a plus.
- Experience working in an agile environment.
- Experience deploying, configuring, supporting, and optimizing Microsoft Server Operating Systems, including Microsoft infrastructure ecosystem services, such as Active Directory, DNS, DHCP, etc.
- Experience deploying, configuring, supporting, and optimizing Microsoft Exchange, SQL, and SharePoint.
- Experience supporting virtual server environments using VMware’s ESXi hypervisor.
- Experience and understanding of designing robust, s

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