Program Supervisor

4 months ago

Surrey, Canada Phoenix Society Full time

**Title**: Program Supervisor (Grid 30).

**Location**: Surrey B.C.

**Position Status**: Temporary Full Time, 37.5 hours per week.

**Reports to**: Senior Manager - MHSU.

**Supervision of**: Clinical Support Workers.

**Compensation**: $30.15- $31.89

**Job Summary**:
The Program Supervisor is accountable for the daily operations of Phoenix House and ensures that operational and quality standards are always maintained. Works to ensure a safe, well maintained, and healthy environment. This position also works with community partners and other organizations within the Tri-Cities and is accountable for community support and engagement, as well as statistics collection.

**Responsibilities**:
**Risk Management**:

- Ensures the health and safety of all residents.
- Takes lead role in incident management and reporting. Acts as an OHS member.

**Staff Supervision**:

- Provides supervision, direction, coaching and assistance to staff in the completion of daily operating tasks and routines.
- Supervises medication administration and is accountable for ensuring accuracy and completeness of administration and documentation for the medication program.
- Orients, trains, supervises, and evaluates new employees, volunteers and practicum students on shift responsibilities and routines and reports to supervisory position.
- Motivates staff team to maintain and exceed agency work standards. This position does not involve hiring, firing, or disciplining employees.
- Ensures that all documentation for shift tasks, responsibilities and routines are completed.
- Performs other tasks and duties as required.

**Client Support**:

- Role Modeling-Acts as a positive role model for clients. Teaches clients effective social and interpersonal skills through tasks of appropriate daily living and social activities.
- Environmental Support - Contributes to maintaining a therapeutic environment following therapeutic community principles which encourage awareness of inter-dependence of community members, and the value of responsible concern for self and others.
- Monitors - residents' behavior and activities and reports to program director, if necessary.

**Qualifications**:

- Position requires a 2-year post-secondary diploma. Preference given to those with a degree in a relevant discipline such as social services community services, etc., or equivalent.
- 3+ years of experience working with marginalized populations, substance use services, mental health, corrections, etc., or equivalent.
- Experience in a non-profit setting is an asset.
- Satisfactory completion of a criminal records check with vulnerable sector screening is required.
- Satisfactory completion of Tuberculosis Screening form is required.
- Satisfactory completion of Employee Immunization Record form is required.
- First aid certification with CPR is required.
- Valid driver’s license is required.

**Skills & Knowledge**:

- Knowledge of Windows, Microsoft Word, Excel, and database management systems.
- Knowledge of and ability to operate standard office equipment, including telephone system, fax machine, photocopier, printer, and computerized building security monitoring system.
- High level of integrity and dependability with a strong sense of urgency and results-orientation.
- Strong problem solving, analytical, and creative skills with the ability to exercise sound judgement and make decisions based on accurate and timely analyses.
- Strong interpersonal skills and ability to communicate effectively in writing and verbally in English.
- Demonstrated commitment to the social sector with a passion for the organization’s mission is essential.

**Competencies**:
***Approach to Work**:

- Demonstrates initiative, flexibility, adaptability, and resourcefulness.
- Actively seeks and incorporates feedback to inform continuous self-improvement.
- Sets goals, creates, and implements action plans, monitors progress, and evaluates results.
- Adeptly manages competing tasks and uses time efficiently and effectively.

**Job Knowledge & Quality of Work**:

- High degree of relevant and current job knowledge and skill.
- Consistently produces accurate, thorough, high-quality work in a timely manner.
- Builds and promotes a culture of health and safety in the workplace.
- Implements and enforces best practices in health and safety within the workplace.

**Judgement & Decision-Making**:

- Models independent thinking and creativity.
- Demonstrates effective problem-solving skills.
- Makes clear, consistent, transparent, and timely decisions after contemplating various available courses of action.
- Exercises sound judgment in the best interests of the organization.

**Communication & Interpersonal Skills**:

- Expresses themselves clearly and professionally both verbally and in writing.
- Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations.
- Has a manner, style and presence that makes a positive impression

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