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Customer Implementation Project Manager

4 months ago

Waterloo, Canada IMS Full time

**Company Overview
IMS (Insurance and Mobility Solutions) is a leader in connected car and telematics services. We provide services and analytics to insurers, governments, and enterprises. We are proud to be the developer of the industry-acclaimed; cloud-based “Drive-Sync” connected car platform. From insurers and governments to dealerships and everyday drivers, we’re proud to produce technology that makes driving - Safer. Smarter. Greener.

**Description
The Project Manager full-time role (12-Month Maternity Leave cover) is part of our global Program and Project Management team. They are responsible for planning, coordinating, and ensuring the successful completion of customer, product, or enterprise-level projects in a cohesive, transparent, and measurable process. Working with multiple cross-functional teams, the Project Manager is a critical role in supporting the execution and delivery of our client’s projects.
- This position is a vital component of the business, and is responsible for:_
- Working closely with functional teams, including (but not limited to) Sales, Product, SCM, Engineering and IT teams to initiate, plan, and & execute robust implementation plans by program, including strategy, timelines, resources, risk management, and budget.
- Meet with clients (as needed) to take detailed ordering briefs and clarify specific requirements of each project
- Lead the projects through the initiation, planning, execution, monitoring, and closure phases.
- Manage projects with the goal of delivering each project on time, within budget, and within scope.
- Maintain standards, processes, tools, and templates and act as a champion utilizing the project management methodology
- Ensure that all projects are visible to the IMS Organization and that there is regular performance-to-plan transparency & reporting.
- Ensure that all projects and programs are properly documented in an easily referenced repository.
- Conduct lessons learned on completed and/or closed projects, and ensure that key learnings are captured, and embedded into future project &/or program rollouts.
- Provide ongoing status reporting and stakeholder communications, internal and external, including status reporting, performance to plan, and risk management.
- Contribute to PMO structure and process improvements.

**Requirements**:

- We know you will have a wide skill set, but to thrive in this role we think you will need:_
- Bachelor’s degree or equivalent from a recognized college or university
- Minimum 3+ years experience in a Project Management role, preferably with international components
- Experience in leading change management activities and processes, while developing and maintaining positive stakeholder relationships
- Experience in a B2B environment handling large corporate clients
- Demonstrated ability to drive complex process analysis and changes to successful completion
- Demonstrated experience influencing cross-functional teams for project success
- Advanced communication and negotiation skills (both verbal and written)
- Expert proficiency in Microsoft Project or similar software
- Advanced proficiency in Microsoft Office suite (Word, PowerPoint, Excel, Visio)
- Results-oriented with a strong personal drive for success.
- Familiar with Waterfall and Agile methodologies
- Managed software projects in a tech environment
- Bonus Skills:_
- PMP or similar certification
- Six Sigma certification
- black or green belt (or similar)

**Why should you join us?**
- Brand new collaborative, open-concept office We’re located in the David Johnson Research + Technology Park.
- We’re an innovative technology leader with plans for growth in the global telematics industry. These are some exciting times
- We want to see you grow and do great things We’re committed to your personal and professional development
- Company-paid group health (and dental) benefits program, with no waiting period - they start from day one
- Flexible holiday scheme (unlimited vacation) to really make the most of your time and wellbeing
- 'Work From Anywhere' Policy - work almost anywhere in the world for 30 days per year
- Funded training opportunities and a dedicated online learning platform
- Management coaching programs
- Employee Assistance Program
- Kudos Hub - a peer-to-peer recognition system, where you can recognize others using points. These points can be collected and redeemed against a huge catalog of rewards