Team Lead, Customs Brokerage

4 weeks ago

Brampton, Canada CN Full time

At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you're part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to thrive in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us
Job Summary

The Team Lead, Customs Brokerage is responsible for managing daily shift operation workload and work flows for CN's Customs Brokerage team. The position acts as a key resource and Subject Matter Expert (SME) for all customs brokerage-related questions, specifically from the Junior and Customs Analysts. The role also manages all communications between customers, carriers, and agents and ensures that work being completed is compliant with government requirements.

Main Responsibilities
Manage Operational Flows
- Oversee work flows for all imports and exports across Canada and the US
- Manage daily workload for self and team
- Receive information from customers related to all modes of transportation (e.g. air, ocean, rail, truck)
- Merge data and distribute to appropriate team members
- Respond to queries from team members related to information gathered
- Determine relevant government requirements for each commodity
- Communicate with customers to obtain missing information

Problem-Solving and Decision-Making
- Resolve system issues related to electronic communication to customs and other government departments
- Resolve all software issues (e.g. Descartes, CERS, ACE, ACI)
- Develop corrective actions to resolve issues
- Act as SME for all customs brokerage-related issues

Manage Operational Relationships
- Establish and maintain positive customer and vendor relationships
- Coordinate with internal and external suppliers (e.g. ports, system software vendors)
- Arrange deliveries and carry out other logistics-related tasks
- Ensure Certified Customs Specialist (CCS) certification is kept up to date

Working Conditions

The role has standard working conditions in an office environment and is based on a defined shift (morning, evening). The incumbent must be available to respond to queries during the day and at night.

**Requirements**:
Experience

Customs Brokerage
- Between 5 to 7 years of customs brokerage experience in a large organization
- Experience managing people and workflows
- Experience with customs software (e.g. Descartes, CERS, ACE, ACI)
- Experience managing and defining processes
- Experience in the railway industry*
- Experience in the trucking cross-border industry*
- Any experience for these above would be considered as an asset

Education/Certification/Designation
- Bachelor's Degree in a related field
- Certified Customs Specialist (CCS)

Competencies
- Continuously displays a customer centric attitude in order to improve the customer's journey
- Cultivates relationships to proactively support customers' supply chain needs or those that support them
- Builds and maintains an internal network to support a better overall work experience
- Inspires others with impactful communications and adapts to the audience
- Makes informed and timely decisions to get things done
- Applies analytical thinking to make recommendations that pursue sustainable performance

Technical Skills/Knowledge
- General Microsoft computer skills
- Knowledge of the Customs Act
- Knowledge of customs D-Memorandums
- Familiar with Advanced Commercial Information (ACI) reporting

About CN

CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada's Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.

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