Client Care Coordinator

7 months ago

Peterborough, Canada WS Audiology Americas Full time

**_HearCANADA is on a mission to provide Wonderful Sound for All - and we’re sharing our passion for making an impact in YOUR community_**

We are on the hunt for a multi-faceted Client Care Coordinator who will support the development of a new clinic in **Peterborough, ON**. This **full-time, permanent** opportunity would be a great career move for someone with strong administration/customer service skills.

**What you'll be responsible for**:

- Act as a front-line point of contact for clients attending appointments or walk-in visits to our clinic
- Balancing schedules for clinicians and maintaining systems and physical files with accurate patient information and appointment specifics
- Participating in some community events on behalf of HearCANADA to promote our services as Peterborough's number one choice for hearing care
- Processing payments (cash, card, insurance), including some third-party billing
- Ordering supplies
- Assisting clinicians with hearing product sales
- Helping with general hearing aid care/maintenance and sterilization of equipment within the clinic

**What’s in it for you**:

- Attractive compensation package including a generous hourly rate along with significant bonus/profit-sharing opportunities
- Employer-funded benefits that start on your first day
- RRSP program with employer-matching
- Additional health & wellness benefits
- Education assistance program and ongoing mentorship/professional development opportunities
- A culture that promotes inclusivity and a shared passion in making a positive impact in our community

**What we are looking for**:

- Completion of high school diploma or equivalency; post-secondary education or courses in marketing, business, or healthcare would be an asset, though not required
- Prior experience in customer service, administration, and retail/b2c sales
- Access to a vehicle and a valid driver's license is required as some localized travel will be required
- An energetic, self-driven person who is excited about business development and community partnerships/marketing
- Experience in event planning, lead generation, business development a strong asset
- Excellent communication skills with an ability to establish and build relationships with colleagues, coworkers, and community partners
- Proficiency with scheduling software and MS Office

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