System Technician

2 weeks ago


Thunder Bay, Canada Shaw Communications Full time

A little about us
What we do at Shaw matters - in a world where being connected has never been more critical, we bring the best wireline and wireless technology and solutions together to create exceptional customer experiences. Every day we help millions of Canadians live their best-connected lives through the strength, capacity and combined power of our Fast LTE and Fibre+ networks.

At Shaw we say we’re brighter together, and we believe it’s the diverse mix of brilliant people here that really makes us shine. When you join our team, you’ll see we are so much more than just a company. Shaw connects you with limitless opportunity, an incredible culture, career development and a great benefits package. We are a friendly, collaborative group, and we have a lot of fun finding new ways to delight our customers.

Come dream bigger and brighter with Shaw.
The role
As a System Technician, you will perform project co-ordination and design to facilitate with the construction, maintenance, and repair of our communications network.
A typical day
- Install residential wiring, including drops, outlet wiring, and building infrastructure
- Operate and understand test equipment related to the maintenance of 2-way coaxial and fibre systems including system analyzers, field strength meters and leakage monitors
- Detect, diagnose and correct issues affecting the services of our customers in a safe and controlled manner
- Respond to and resolve customer service issues arising from the installation and operation of the Shaw High-Speed Internet, Digital Phone and/or cable services with an extreme emphasis on one-call resolution
- Complete all routine service calls independently as well as work with other technical staff as required to ensure the correction of customer problems in an effective and timely manner
- Ensure vehicle, test equipment and tools are maintained in excellent condition
- Maintain accurate system records and support documentation for all work orders
- Promote and sell a positive image of Shaw's products and services
- Learn and adhere to all applicable Health & Safety regulations
- Various other duties as needed

Your skills/experience
- Must possess and maintain a valid driver’s license and must provide a driver’s abstract annually
- Physically able to perform all aspects of job including, climb ladders and poles, carry ladders, drag manhole covers 1 - 1.5 m, move televisions and/or entertainment units and/or computer stations, work in a crouched position behind furniture, and work in confined areas such as attics.
- Standout colleague with excellent written and verbal communication skills and a commitment to improvement
- Ability to perform work safely in all types of environmental conditions - indoor and outdoor
- Ability to work various shifts including evenings, weekends and statutory holidays
- A positive “can do” demeanor and customer focused approach that will enable you to deal with exciting situations with integrity, empathy and sincerity

Other details
- This position requires the successful completion of a criminal background check
- Location - Thunder Bay, Ontario


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