Client Care Specialist, Part-time

2 weeks ago

Lake Country, Canada Tri Lake Animal Hospital & Referral Centre Full time

**Tri Lake Animal Hospital and Referral Centre **is currently welcoming a **part-time,** customer service-focused **Client Care Specialist **to join our **weekend team**. This great opportunity includes a range of responsibilities which directly attributes to the efficient and effective daily operation of the hospital. Your primary responsibility is to ensure our clients and their pets feel welcomed, expertly cared for, and appreciated Additional responsibilities and qualities for this role are;
- Create a warm and welcoming environment for our patient and pet parents
- Assisting veterinary staff with various tasks and treatments when required
- Ability to answer a multi-line phone system and track and book appointments effectively
- Placing outbound calls to pet parents for follow-up and future appointment bookings
- Admitting and discharging pet patients
- Invoicing/billing; creating estimates and explaining fees, obtaining pet owner confirmation and processing payments
- Scheduling appointments
- Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
- Strong organizational skills
- General housekeeping duties; cleanliness of reception area, pet holding areas and common areas including the removal of animal waste
- Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments

**What VCA Canada Offers**

Join our team and you will make a huge difference in the lives of pets and their families With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture you can thrive in: _**We have the right fit for you**_
- A caring culture of _**Wellness and Appreciation**_
- Competitive wages and benefits
- _**Employer match (5%) group RRSP plan**_ - Planning for your future just got easier with VCA Canada
- Wellness days, sick days, and vacation time
- Annual uniform allowance
- Exceptional career development: there is room to grow here
- Referral Bonus Rewards
- E-tools to assist with meditation, better sleep, exercise, and focus
- Virtual health care (telemedicine) offering quick access to quality care
- Opportunities to give back in your community through VCA initiatives
- Generous personal pet care discounts
- And extra perks like shopping discounts and cool wellness apps

**Job Type**: Part-time

**Benefits**:

- Casual dress
- Company events
- Employee assistance program
- Flexible schedule
- On-site parking

Flexible Language Requirement:

- French not required

Supplemental pay types:

- Overtime pay

Work Location: In person

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