Server

5 months ago

Toronto, Canada CKTL & CO. Full time

**Overview**

As an employee of **CKTL & CO.**, your role is greater than just delivering great tasting food to the table. You are the guests’ first impression of a **CKTL & CO.** experience, and you set the tone and expectation for what is about to come. As a professional server you will not only instill confidence through your skill, but also as an ‘F&B Broker’ guiding guests through our menu options featured on a platform known as The Drink Exchange where feature items will fluctuate in price and mimic the movements on the stock market.

This is a fun and unique concept in which you will have to be aware of frequent changes in our offerings and communicating those changes to guests at a moments’ notice. You will build the trust of our guests by providing clarity around what they can expect during their visit. You are responsible for introducing the guest to an immersive **CKTL & CO.** experience by providing menu recommendations and accompanying beverage based on their preference for items listed on the Drink Exchange or regular menu offerings.

**Server Job Description**

The Server is responsible for the overall dining experience of each guest. The Server plays a key role in creating the _vibe_ and an environment where our guest feels relaxed and engaged. Be yourself, have fun and create a memorable and lasting impression whereby every one of our guests cannot wait to come back. Your passion for the guest experience is the cornerstone of our success.

**Server Key Roles**
- Be enthusiastic, professional, and hospitable
- Ensure every guest leaves wanting to return by providing a hospitable guest experience
- Provide the guest suggestions/recommendations for food and beverages based on their wants or needs
- Possess a sincere attitude to be of service to others with a desire to succeed
- Adherence to operational standards
- Dining room and service side station cleanliness including all equipment, tools, and surfaces

**Competencies**
- Collaborative: focused on success of the team not individual
- Passion for Guest Experience: provides exemplary guest service and builds relationships with guests to set the standard for employees
- Time Management: effectively manages time to achieve tasks while satisfying the guest service needs
- Organization: can effectively move between tasks and prioritize appropriately between execution, operational tasks, and cleanliness

**Duties & Responsibilities**
- Knowledgeable about **CKTL & CO.** including all products, menu’s and promotions - be able to relay all information in appealing and informative manner to all guests
- Table service - taking orders, answering menu and beverage inquiries, explaining daily features, placing orders with kitchen while following all standards as it pertains to each task
- Delivery of food and beverage to tables in the dining room and lounge
- Processing bills and taking payment
- Handling guest concerns with and without the support of the management team
- Providing the highest quality of service at all times in all guest interactions
- Clearing, setting, polishing, and cleaning tables, glassware and utensils
- Preparation and cleanliness of the dining room area and equipment before, after and during each service
- Proper adherence to all cash handling procedures as outlined in company policies
- Correct use of POS system, adhering to all company standards and policies
- Ensure safe and responsible alcohol service as per all Smart Serve Regulations
- Ensure food is presented with exceptional level of detail prior to delivering to guests

**Job Requirements**
- Ability to prioritize and stay organized in a high-paced environment
- Minimum of 2 years’ experience serving in a full-service restaurant environment
- Fluency in English both written and verbal
- Ability to work flexible hours including mornings, days, evenings, nights, weekends and holidays
- Must be able to carry and lift items weighing 25lbs, must be able to stoop and bend
- Must be able to stand and move for extended periods of time to continuously perform essential job functions
- Current and valid Smart Serve certification

**Job Types**: Full-time, Part-time, Permanent

**Salary**: $16.55 per hour

**Benefits**:

- Discounted or free food
- Flexible schedule

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- On call
- Weekends as needed

Supplemental pay types:

- Tips

Ability to commute/relocate:

- Toronto, ON M5H 2S8: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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