Administrator, Abm Network Operations

2 weeks ago

Surrey, Canada Coast Capital Savings Full time

As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community - almost $90 million since 2000 alone - because when our members do well, we believe our communities should do well too.

Administrator, ABM Network Operations
- Feb 28, 2024**Location**: Help Headquarters**Job Type**: Full-time role for 1 year**myWork Options**: Hybrid**Background Screening Requirement**:

- Enhanced Criminal Record Check
- Credit Check
- Identity Verification
- Education Verification
- Employment Verification
- References

**What's the job?**

The Administrator, ABM Network Operations is responsible for providing quality, professional customer service and Payments/ABM related support to branches, Call Centre, various Administration departments and external third-party vendors. The Administrator must be fully conversant in and adherent to relevant regulatory and corporate policies and procedures, as the role will be required to make decisions based on a comprehensive understanding of all end-to-end processes and will advise internal and external clients appropriately to ensure compliance to the appropriate policy/procedure. It is essential for the administrator to process each day’s work promptly, efficiently and with due care and attention. Payment Operations operates six days a week and requires that team members have flexibility to work shifts of varying hours and days.- If you are interested and have a good knowledge of the banking system, along with Coast Capital Savings (CCS) products and services, but missing other qualifications, we would love to share our knowledge and will provide training.**What you'll get to do**:

- Responsible for key functions that support Payment and ABM admin functions and make decisions within defined parameters, using sound judgment in processing various payment functions; including but not limited to, reconciliation, traces, reports, large batch postings, outages and adjustments while ensuring a high level of accuracy within the allotted timeframe.
- Have the skills, ability, knowledge, and willingness to move between and support various functional teams to meet the needs of the department.
- Confidently and professionally liaise with various external third-party vendors and be familiar with their systems and programs.
- Keep abreast of policy changes/procedures, systems, and technology applicable to the position.
- Make recommendations for improvement of existing process or development of new processes within the department.
- Support department and corporate projects and initiatives.
- Be in regular contact with branch staff, partner departments, customers, management, and outside third-party agencies to secure and/or provide information.
- Provide technical support, policy interpretation and assistance to all members.
- Respond promptly and courteously to all work-related inquiries and problems. Resolve issues to mutual satisfaction, referring others or escalate as needed.
- Adhere to all regulatory and internal policies, including but not limited to CPA Rules, AMLTF, ABM network rules and privacy.
- Provide regulatory and internal policy interpretation and procedural advice to staff at all levels of Branch, Contact Centre, other Admin departments and external parties.
- Cross train in department functions as required and have the knowledge, skills, and abilities to move seamlessly from one area of the department to another.
- Be flexible in working any shift as required by the department.
- Assist others and actively participate in other duties or projects as assigned.

**Who are we looking for?**
- High School Diploma/Grade 12.
- Requires 1 to 3 years of relevant work experience.
- Practical experience in the role of Member/Customer Service Representative within Coast Capital Savings or in a similar position in the financial industry.
- Basic Skills and/or knowledge in the areas of accounting, administration processing and data inputting are required including MS Excel, Word, and Outlook.
- Proficiency with the banking system.
- Demonstrated ability to communicate and work effectively with wide range of individuals when giving or obtaining information of varying complexity.
- Ability to organize and process large volumes of paperwork, ensuring accuracy and attention to detail.
- Ability to understand, interpret and advise on policy and procedure.
- Precise adherence to standards, regulatory requirements and service levels while meeting predetermined deadlines.

**Equity, Diversity & Inclusion at Coast Capital**- Why join Coast Capital Savings?
- **Purpose is our North Star.** We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to

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