Room Service Server

7 months ago

Victoria, Canada Chateau Victoria Full time

Acting as an ambassador of Vista 18 and Chateau Victoria Hotel & Suites, this food and beverage support role will have flexibility in their availability with a natural customer service ability. This position is a great entry into the food and beverage realm where you'll gain exposure to the whole hotel operations. Opportunities to cross-train and build your skillset.

**We are currently looking to fill both AM and PM shifts that are approximately six hours a day, 2-3 days a week and holiday relief.**

**We offer**:

- A free meal per shift
- Comprehensive benefits package (based on hours worked) including a union pension plan
- Recognition programs - birthday, holidays and work milestone recognitions
- Employee, Friends & Family hotel discount
- Vista 18 and Clive’s Classic Lounge employee discount ~ 50%
- Other Industry discounts
- Employee events ~ Holiday and employee appreciation celebrations
- Learning and development opportunities
- Bike storage facilities, onsite parking and discounted bus pass with BC Transit - ProPASS

**Responsibilities & Duties**:

- Responsible for set-up, deliver and retrieve all food and beverage orders to guest rooms, hospitality suites and meeting rooms while ensuring quality service and guest satisfaction.
- Answer incoming telephone calls to take restaurant reservations, requests, inquiries and to receive and process room service orders.
- Provide constant support to the whole food and beverage team. Retrieves supplies, bussing tables and ensuring a smooth service in the restaurant.
- Thorough & detailed preparation of meeting rooms and hospitality suites including table and chair set up, catering supplies, and other specified requests.
- Follow established procedures and policies when completing tasks.

**Qualifications**:

- Serving it Right and FoodSafe Level one certification or equivalent
- Must possess exceptional customer service skills and professionalism along with a positive personality and high level of energy
- Proven communications skills and ability to work positively in a team environment and respond well to direction
- Proven ability to multitask and work well under pressure
- Previous food and beverage experience an asset

**This job has physical requirements**: Constant standing and walking throughout the shift. Frequent lifting and carrying up to 50 lbs. Frequent kneeling, pushing, pulling, lifting.

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