Service Manager

2 weeks ago

Toronto, Canada Serpa Automotive Group Full time

**Serpa Chrysler Dodge Jeep RAM **is seeking a experienced and professional Service Manager

**Reports to**: Director of Aftersales

**Summary**
This position is responsible for customer retention and profitability by measuring the performance of service staff and establishing customer focused service standards. The position is also responsible for ensuring that the technician's time is consistently sold to service customers.

**, Permanent**

**Responsibilities**
- Maintain excellent Customer Satisfaction score for the Service Department.
- Assists service staff in setting goals and objectives for employees to achieve goals.
- Responsible for monitoring the performance of the service staff. Ensures effective communication within the department and with other departments in the dealership.
- Creates a customer focused environment and continuously strives to improve the customer satisfaction ratings.
- Ensures that customer complaints are handled promptly and effectively and works closely with the customer to settle disputes.
- Understands, keeps abreast of, and complies with federal and provincial regulations that affect servicing vehicles.
- Understands and ensures compliance with manufacturer warranty and policy procedures.
- Develops, implements and monitors performance, systems and standards for the Service Department using appropriate reports, tracking systems, and surveys.
- Provides product and training resources for service staff on a continuous basis.
- Ensures staff understand and follow department policies and procedures.
- Develops and implements a marketing plan which promotes new and repeat business.
- Greets customers ensuring optimum customer service and assists service advisors if required. Ensures that accurate estimates are given on costs and time required for repairs and maintenance.
- Monitors and follows up on parts orders with the Parts Manager to ensure availability.
- Informs Technicians of time allowances on each repair order.
- Maintains high-quality service repairs to minimize comebacks.
- Conducts quality inspections of completed jobs for thoroughness and quality.
- Serves as liaison with corporate and factory representatives.
- Ensures the proper care, storage and inventory of specialty tools.
- Keeps abreast of new equipment and tools available and recommends purchases.
- Ensures that all customer files are up-to-date and readily available for reference.
- Prepares pricing guides and maintenance menus for frequent labour operations.
- Handles customer complaints immediately, according to dealership guidelines.
- Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience.
- Ensures all company policy and procedures are followed and service staff is all in compliance
- Maintains customer and company confidence by keeping information confidential and secure.
- Maintains a positive working relationship with team members and management in a team environment.
- Working with shop foreman to ensure work is dispatched accordingly

**Skills and Qualifications**
- Minimum 5 years of progressive experience in a service department including a minimum of 3 years in a supervisory role
- Proficient with the following computer environments: Microsoft Office, Microsoft Excel, Internet Explorer and Outlook.
- Advanced knowledge of technical repairs and procedures and Stellantis manufacturer warranty policies.
- Advanced knowledge of Provincial Safety Standards concerning the performance and area of position responsibility.
- CDK experience is required.
- Excellent leadership and management skills.
- Excellent interpersonal and customer service skills.
- Must be able to communicate, verbal and written, in English (Chinese speaking is an asset)
- Ability to build a customer focused team environment.
- Ability to build long-lasting and trusting customer relationships.
- Excellent problem-solving skills in order to resolve customer issues.
- Ability to work efficiently and effectively under pressure with simultaneous deadlines.

**What’s in it for you**

In addition to a fast-paced, exciting environment that rewards the entrepreneurial spirit, we offer excellent pay plans, benefits packages for full-time employees, professional training and development, and advancement opportunities throughout our dealer group, such as:

- Very Favourable Bonus Pay Structure
- Favourable Salary
- Extensive Group Health Benefits
- Support in career advancement

**Schedule**
- 8 hour shift(s)

**Experience**
- Automotive: 5 years (required)
- Management: 3 years (required)

**Licence/Certification**
- Driving Licence (required)
- Background Check

  • Office Manager

    4 weeks ago

    Toronto, Canada Air Charter Service Full time

    **Company Description** OUR STORY** Air Charter Service was established in 1990 in the basement of our Chairman’s home and today employs over 500 people globally, across 27 offices on six continents. We’re not just the largest charter brokerage in the world, but also the largest charter family, holding those same values that started this business at the...

  • Funeral Services Assistant Req.124716

    1 week ago

    Toronto, Canada Service Corporation International Full time

    **Job Summary** Provides clerical and administrative assistance supporting funeral operations. Other general duties include meeting the general public, answering questions and providing information on funeral and cremation information and other related topics, answering phones courteously and in a polite manner, assisting on funeral, memorial and other...

  • Funeral Services Assistant Req.133154

    4 weeks ago

    Toronto, Canada Service Corporation International Full time

    **Summary Job** Provides clerical and administrative assistance supporting funeral operations. Other general duties include meeting the general public, answering questions and providing information on funeral and cremation information and other related topics, answering phones courteously and in a polite manner, assisting on funeral, memorial and other...

  • IT Service Manager

    4 weeks ago

    Toronto, Canada Peoples Group Full time

    **About us**: Peoples Group is a boutique Financial Institution with offices located in Vancouver, Calgary, Toronto, and Montreal that has been in the Canadian marketplace for over 30 years. Our mission is to exceed our customers' expectations by providing exceptional customer service backed by extensive product knowledge and experience. Our culture here at...

  • Project Manager

    4 weeks ago

    Toronto, Canada TransForm Shared Service Organization Full time

    **PROJECT MANAGER** **Company**: TransForm Shared Service Organization **Location**:Remote (Must reside in Ontario) **Posting Period**: May 16, 2023 to June 6, 2023 Closes 4:00pm **Employment Type**:Temporary, Full-Time,12 month term. **Benefits**: Pension, Vacation and more. Visit our _website_ for more details **Scope**: Internal &...

  • Operations Manager

    4 weeks ago

    Toronto, Canada Crown Food Service Equipment Full time

    **OPERATIONS MANAGER** Our North York Company is a Canadian manufacturer specializing in custom fabricated equipment, sold to a global marketplace for over 25 years. A publicly traded company, we are committed to creating a positive work experience for employees by providing them with a safe work environment and opportunities for growth. We are a supplier...

  • IT Service Manager

    7 days ago

    Toronto, Canada HSB BI&I Full time

    **IT Service Manager **(M/F/d) ** **:**Primary Objectives**: *** Provides a strategic interface between HSB Canada internal business stakeholders and the Global / HSB Group IT Shared Services.** *** The IT Service Manager acts as a trusted advisor to ensure HSB Canada’s business IT requirements are met through the successful execution of requests and...

  • Service Manager

    5 days ago

    Toronto, Canada Sapiens Full time

    **Service Manager**: - Req ID: 53515- Location: Toronto, CA**Title - **Service Manager** **Location - Remote** Sapiens International Corporation (NASDAQ and TASE: SPNS) empowers the financial sector, with a focus on, to transform and become digital, innovative, and agile. Backed by 40 years of industry expertise, Sapiens offers a complete platform, with...

  • Service Manager

    3 weeks ago

    Toronto, Canada Children's Aid Society Sudbury and Manitoulin Full time

    The Organization The Children's Aid Society of the Districts of Sudbury and Manitoulin (CASDSM) is a non-profit community organization with a legal mandate to safeguard children and youth from abuse and neglect. The organization is governed by a volunteer Board of Directors who are elected from within the community. They develop programs and services based...

  • Service Manager

    3 weeks ago

    Toronto, Canada Children's Aid Society Sudbury and Manitoulin Full time

    The Organization The Children's Aid Society of the Districts of Sudbury and Manitoulin (CASDSM) is a non-profit community organization with a legal mandate to safeguard children and youth from abuse and neglect. The organization is governed by a volunteer Board of Directors who are elected from within the community. They develop programs and services based...

  • Service Manager

    3 weeks ago

    Toronto, Canada Children's Aid Society Sudbury and Manitoulin Full time

    The Organization The Children's Aid Society of the Districts of Sudbury and Manitoulin (CASDSM) is a non-profit community organization with a legal mandate to safeguard children and youth from abuse and neglect. The organization is governed by a volunteer Board of Directors who are elected from within the community. They develop programs and services based...

  • Service Manager

    3 weeks ago

    Toronto, Canada Children's Aid Society Sudbury and Manitoulin Full time

    The Organization The Children's Aid Society of the Districts of Sudbury and Manitoulin (CASDSM) is a non-profit community organization with a legal mandate to safeguard children and youth from abuse and neglect. The organization is governed by a volunteer Board of Directors who are elected from within the community. They develop programs and services based...

  • Service Manager

    4 days ago

    Toronto, Canada Children's Aid Society Sudbury and Manitoulin Full time

    The OrganizationThe Children's Aid Society of the Districts of Sudbury and Manitoulin (CASDSM) is a non-profit community organization with a legal mandate to safeguard children and youth from abuse and neglect. The organization is governed by a volunteer Board of Directors who are elected from within the community. They develop programs and services based on...

  • Manager of Commercial Finance II

    3 weeks ago

    Toronto, Canada Abacus Service Corporation Full time

    Description : Finance Systems Implementation Manager: Finance Systems Implementation Manager is responsible for leading the implementation of new finance systems within the organization. the entire finance systems implementation project, including planning, data gathering ,uploading, validation and testing and successful completion. .Continuous...

  • Manager of Commercial Finance II

    3 weeks ago

    Toronto, Canada Abacus Service Corporation Full time

    Description: Finance Systems Implementation Manager: 1.The Finance Systems Implementation Manager is responsible for leading the implementation of new finance systems within the organization. 2.Lead the entire finance systems implementation project, including planning, data gathering ,uploading, validation and testing and successful...

  • Coord-customer Service

    1 week ago

    Toronto, Canada Canadian Linen and Uniform Service Corp Full time

    Canadian Linen & Uniform Service (CLAUS) provides uniforms and related products to more than 300,000 customers nationwide, in virtually every industry. From designing and manufacturing to laundering and delivering, CLAUS works with local and national clients to create and maintain a total uniform solution that promotes teamwork and establishes a professional...

  • Service Manager

    2 days ago

    Toronto, Canada Children's Aid Society Sudbury and Manitoulin Full time

    The OrganizationThe Children's Aid Society of the Districts of Sudbury and Manitoulin (CASDSM) is a non-profit community organization with a legal mandate to safeguard children and youth from abuse and neglect. The organization is governed by a volunteer Board of Directors who are elected from within the community. They develop programs and services based on...

  • Fleet Manager

    3 days ago

    Toronto, Canada JP Towing Service & Storage Ltd. Full time

    JP Towing is looking for an experienced, Fleet Maintenance person. This person must be experienced in Fleet and Vehicle maintenance. - Direct and oversee the day-to-day operations of our towing vehicle fleet, ensuring optimal performance, regular maintenance, and strict compliance with safety regulations. - Lead and mentor our team of drivers, providing them...

  • Lifeguard and Pool Manager

    4 days ago

    Greater Toronto Area, Canada Service de sauveteurs Full time

    Lifeguard Manager - Summer 2024 **General job description** **Account Management**: - Communicate with pool clients on a weekly basis. Act as a client relations representative to address any client problems, issues, and disagreements and communicate all client issues to SDS Group head office supervisor - Assisting with pre-season pool kick-off meetings...

  • Route Service Representative- 4 Days a Week\10

    3 days ago

    Toronto, Canada Canadian Linen & Uniform Service Full time

    **Customer Service Driver - $500 Sign On BONUS** **Career opportunity** If you’re looking for full time, secure, reliable, rewarding Monday to Friday career with opportunities to learn and grow, in a positive, team environment this is the job for you. We look forward to having you on our team.” **What you’ll do**: - Load truck safely and...