Customer Service/sales Representative

3 weeks ago

Camrose, Canada Scott's Quality Lawn Care Full time

**Customer Service & Sales Rep**

**Urgently Needed for Fast-Growing Small Business**

Are you happy with your current job?

Are you looking for a thriving company, a local leader in its field, that’s been growing every year without fail?

Are you looking for a highly successful company that can offer you an excellent long-term career path?

**Scott’s Quality Lawn Care, a leading Central Alberta business within the Lawn Care industry, is seeking a Customer Service & Sales Rep preferably with at least 2 to 3 years of customer service & sales, administrative & general office experience preferably within a small business office environment.**

**This is an excellent long-term career opportunity for the right person**. We pride ourselves in hiring the best caliber of employees to join the Scotts Quality Lawn Care Team. For us it’s about the skills one brings to the tablebut even more importantly, it’s also about the “right fit”, the right temperament, and how your talents add to those of your co-workers on our Team.

**We’re a thriving small business that’s been steadily growing its customer base and market share since its inception back in 2010.**

** We’re looking for a personable, professional, highly-dedicated, detail-oriented, and efficient individual who believes in doing their best always. Being great with customers and co-workers, is a MUST --
- Ÿ Customer Service can mean many different things. We are looking for experience within a very busy office environment, wherein it’s direct-to-customer service and support (via the phone glued to your ear, so to speak, not unlike a busy call center at our busiest times).

Ÿ You’ll be one of our front lines’ “ambassadors” selling our 1600+ customers our numerous services.

** Prior small business experience is a huge asset and “wearing multiple hats” as needs may be, is the norm.

** Apart from some considerable diversity and depth within those 2 to 3 years of experience, some of your key personal strengths MUST BE your flexibility, adaptability, and dependability.

Ÿ We’re looking for someone who is a quick learner and embraces change, and is accustomed to a dynamic evolving small business. We surely have our normal daily and monthly routines but we’re growing fast which means, you need to be able to adapt along with us.

Ÿ If you prefer only routine predictability and the same old, same old everyday, or that things must run like never-changing clockwork or else you can’t handle it, this opportunity is NOT for you.

** If you have a proven track record of contributing to the success of the previous organizations you've been part of, in a similar office position, we want to talk to you

**RESPONSIBILITIES**:
We’re a highly efficient small team... Currently, Scott's Quality Lawn Care employs one Customer Service/Sales Rep. We will be moving this person to primarily a Sales & Business Development role. As the potential new hire you will take over a degree of his customer service and office admin responsibilities. The two of you will comprise our Customer Service & Sales Support front line and share in the joint responsibilities of looking after all our customers.

Ÿ **SECONDARY DUTIES** --- There will be considerable data entry within our CRM program, and your other duties will include a variety of office functions such as, but not limited to, sending invoices to customers and handling whatever administrative and support functions are deemed necessary at times.

Ÿ Ideally, we're looking for someone with prior experience on CRM software solutions --- Via our Lawn Care Service Business software, you will be providing customer service and customer relationship management to our 1600+ customers. We expect that to increase by at least 12% to 18% in 2024. This CRM software works very well for our business and helps our office staff stay organized and on top of their duties.

Ÿ Ideally, we’re also preferring someone who has some basic marketing experience and especially, significant social media savvy, as you may be tasked with looking after some of our Facebook page and doing some of our social media marketing in collaboration with our company owners and managers etc. If you understand social media and can produce content for our social media platforms that is a huge plus, and if you have skills in video, photography or other media this would be a major asset to our company and could result in further compensation based on meritorious performance.

**MUST-HAVE QUALIFICATIONS**:
Ÿ Ideally 2 to 3 years of diverse experience in office-related customer service, office administration, along with some direct-to-customer phone sales experience.

Ÿ Intermediate to advanced computer skills and MS Office Suite or comparable proficiency.

Ÿ Intermediate to advanced social media experience with a creative flair for social media content creation.

Ÿ Experience with CRM programs and interactive online collaborations programs.
- Tho

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