Coordinator Ii Ctts

3 months ago

Guelph, Canada NSF International Full time

Coordinator II

At NSF International, our mission is to protect and improve human health. We’re a global leader in standards development, testing, auditing, certification and training. We provide these services for a diverse set of industries including food, water, health sciences, sustainability and management systems. We’re passionate about the work we do, because together, we have a broad impact on our world.

Our nearly 3,000 employees provide services in over 170 countries through our many global offices, at our client sites, from home offices and in state-of-the-art laboratories. We’re growing fast, and that’s where you come in. Come join our team.

More information about NSF International can be found at nsf.org.

Description

NSF is seeking to add a **Coordinator II** to its growing team. In the role, you will provide administrative support to the NSF North America Training Business unit. This position is responsible for responding to routine customer questions and ensures customers are responding within designated timelines.

**Principal Accountabilities** include, but are not limited to:

- Collaborate with Operations, Programming and Instructional Design teams to drive sales and successfully deliver training projects throughout North America, including the generation, distribution and collection of training client proposals.
- Work and communicate directly with clients, independent contractors, internal and external stakeholders to deliver high quality training programs.
- Implement customer retention activities for the Food Division Training Business in North America based on strategic plan to support growth of the training business in North America.
- Drive and reach service KPIs and turnaround times as outlined by the department.
- Evaluate and identify process gaps, duplications and required updates, and identify and recommend opportunities for process improvement.
- Maintain documentation and record-keeping in compliance with corporate, accreditation (through the Learner Management System) and client requirements.
- Coordinate all logístical elements of upcoming courses - confirm trainers, update LMS, register courses on 3rd party sites, arrange for course materials, collaborate with ID, set up virtual classrooms, moderate classes as needed.
- Work with Operations Manager to develop annual calendar of course offering, communicate schedule and obtain commitment from trainers.
- Monitor registration numbers to ensure classes meet minimum requirements.
- Provide administrative support to the Trainer Delivery team as needed.
- Provide excellent customer service by responding to inquiries quickly and effectively, monitoring and responding to client satisfaction surveys and supporting continuous improvement efforts to drive efficiency.

Qualifications
- Bachelor’s degree
- Minimum 2 years of administrative or customer service experience
- Prior experience handling scheduling and logistics work
- Ability to link activities logístically and to prioritize work-load
- Effective oral communication
- Exceptional attention to detail
- Excellent organization and multi-tasking skills
- Experience with Microsoft Office Suite, i.e. Word, Excel, Outlook, etc
- Ability to work independently, follow through on all assignments and meet deadlines

Preferred Qualifications
- Experience working in business coordination and delivery.
- Experience working in a training, business-to-business environment.
- Knowledge of LMS (Learner Management Systems), and/or digital and technical environments.
- Experience leading or moderating webinars on an online platform

LI-DNI

Work Classification: Hybrid

Job: Client Services

Primary Location: CA-CA-Guelph

Schedule: Full-time

Requisition Title:Coordinator II CTTS

Job Number:FDS2645

NSF Canada and NSF International Strategic Registrations (ISR) Canada Company values diversity in our workplace. We are therefore happy to accommodate any individual needs in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, and we will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources in advance of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

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