Automotive Service Appointment Coordinator
3 weeks ago
Edmonton BMW is looking for a full-time **Automotive Service Appointment Coordinator** who can meet the high standards of our luxury brand and our discerning clientele. As a vital member of our service team, you will be in charge of scheduling service appointments for our customers, confirming their details, following up on their feedback, and ensuring their satisfaction. You will also liaise effectively with service advisors, technicians, and managers to facilitate service operations.
**Requirements**:
- Prior service and customers relations experience is a must. 2 years of Service Appointment Coordinator experience in the auto industry will be preferred.
- CDK experience preferred.
- Strong organization and time management skills
- Excellent communication skills
- Customer service experience
- Ability to work in fast-paced environment.
Duties will include:
- Answering phone calls
- Making outbound appointment phone calls
- Cashing out customers
- Booking Appointments
- Assisting customers, etc
- Writing express work orders
What we offer:
- Competitive wages
- Excellent Group Benefits package
- Group RRSP Contribution program
- Training and support programs
- Unlimited career opportunities within our automotive group
**Benefits**:
- Dental care
- Extended health care
- On-site parking
Schedule:
- Day shift
- Monday to Friday
- Weekends as needed
**Experience**:
- CDK: 2 years (preferred)
- dealership: 2 years (preferred)
- automotive service appointment coordinator: 2 years (required)
Work Location: In person
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