Game Day Box Office Associate

2 weeks ago

London, Canada Western University Full time

**About Western**:
Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

**About Us**:
Student Experience fosters equitable learning environments in which all students can thrive to their full potential. Through our commitment to integrating research, theory, and practice across all of the programs, resources, and supports we provide, Student Experience leads an ecosystem of people, places, and spaces that empower student thriving. Our vision is for all Mustangs to discover their personalized pathway through Western’s rich, wholistic learning environment; engage in brave conversations with our diverse community on and off campus, and develop the courage to be uncomfortable without fear of failure in order to thrive throughout their degree and after graduation. At Western, the Student Experience portfolio is organized into three inter-dependent pillars that provide the programmes and supports that inspire Western Students to discover themselves; engage with their communities and thrive as learners. These pillars are: Wellness & Wellbeing (comprised of the following departments: Health & Wellness, Student Support & Case Management and Wellness & Equity Education), Sports & Recreation (comprised of the following departments: Recreation & Active Well-being, Sport and Spirit & Connection), and Leadership & Learning (comprised of the following departments: Academic Support & Engagement and Careers & Experience). Professional and student staff working across these three pillars collaborate with student organizations and academic and administrative leaders throughout campus to foster inclusive and wholistic learning environments that maximize the potential of each student.

The Sports & Recreation pillar collectively works to enrich student thriving through a focus on developing leadership and success in sport and recreation. With a commitment to diversity and inclusion we engage Mustangs in active-wellbeing and inspire spirit and tradition in order to strengthen the bonds of the Western community. Our vision is for students to discover balance in their lives and pursue challenges without fear of failure, ultimately enhancing their ability to thrive.

Spirit & Connection builds tradition, creates memories, and fosters school spirit. Sport and Recreation plays a key role in creating a welcoming environment at Western. Sport and Recreation works closely with Western and the local community to make connections, foster goodwill, encourage involvement and school spirit, offer experiential opportunities for students, make a positive impact, deliver spirited programming and events, and encourage collaboration and entrepreneurship. The Mustangs’ brand is a passion point that unifies current students and alumni around the world. Our signature spaces, events, programmes, and teams serve to act as a connection point for Western students, faculty, staff, and alumni, as well as for external businesses, government, and organizations.

**Responsibilities**:
PURPOSE OF ROLE:
Reporting to the Manager of Fan & Stakeholder Engagement, the Game Day Box Office Associate is responsible for serving customers at the highest-level during Mustangs games.

RESPONSIBILITIES:

- Provide friendly and informed responses to inquiries
- Assist patrons with ticket questions and purchases
- Perform opening and closing duties at your box office station
- Operate ticket system to print tickets and process payments
- Operate POS debit/credit machine, handle cash accurately
- Keep workstation and equipment clean and organized
- Complete ticket reconciliation and deposit form
- Ability to work evening and weekends
- Perform other tasks as required

MINIMUM QUALIFICATIONS:

- Ability to take direction and work cooperatively
- Ability to work in a detail-oriented environment
- Friendly personality and customer service skills

EXPERIENCE:

- Experience in retail sales/cash handling

**Why Western?**:
**Background Checks**:
Please note, successful applicants may be required to produce current record check(s) (e.g. vulnerable sector, criminal record and police information) from a police service prior to commencing employment.

Consideration of applicants will include an assessment of previous performance, experience, and qualifications. Applicants should have oral communication skills in English.

**Western Values Diversity**:
**Please Note**:
We thank all applicants for their interest; however, only those chosen for an interview will be contacted.

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