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Customer Care Centre

4 months ago

Ottawa, Canada Dilawri Automotive Group Full time

**Work Location**: 390 West Hunt Club - Hyundai on Hunt Club

**Duties/Responsibilities**:
The main responsibility is to help create business opportunities for all 10 dealerships through inbound and outbound calls.
- Work as a team to coordinate and set up appointments for customer service requirements.
- Update customer records with all interactions and customer transactions.
- Assist inbound customer needs while maintaining strict outbound targets.
- Answering all inbound calls in a timely and efficient manner.
- Working closely with teammates to ensure customer satisfaction and requests are met.

**Job Requirements & Qualifications**:

- Secondary School Diploma required.
- Ability to multitask and work under pressure.
- Ability to maintain a positive attitude with teammates.

**Experience**:

- Minimum 1 year experience working in a retail customer service or call center environment.

**Schedule**:

- 8 hour shift
- Monday to Friday

**Compensation**:

- $19/hr + bonus

**Job Types**: Full-time, Permanent

Pay: From $19.00 per hour

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

**Experience**:

- Customer Service: 1 year (required)
- Call Centre / Telephone: 1 year (preferred)

Work Location: In person