Customer Onboarding Project Manager

2 weeks ago

Vancouver, Canada eSentire Full time

About eSentire

eSentire is on a mission to hunt, investigate and stop cyber threats before they become business disrupting events. We were founded from the premise that if you can't find a solution, you build it. Entrepreneurship and innovation are in our DNA. Our culture is based on transparency, candor, and resiliency. At eSentire, continuous improvement isn't an option. It's expected.

Join our team and build your cybersecurity career in one of the world's most dynamic industries.

About The Customer Success Team

Our Customer Success team supports a wide array of customers along the entire customer journey, as they engage with us and adopt our services to achieve their goals. We ensure customers are optimized and scale effortlessly through impactful engagements, all focused on driving business and technical value. Our obsession is understanding a customer’s business to build lasting partnerships that continue to add value over time. We are laser focused on making customer success a company-wide imperative and building a culture around putting customers first.

We are looking for an ambitious and resourceful Customer Onboarding Project Manager to join our ranks, as we exponentially grow our customer base.

Who You Are

As a Customer Onboarding Project Manager, you will be responsible for project managing a seamless customer onboarding journey ensuring medium to large-sized customers experience a rapid time to value.

You are passionate about customers and transforming and optimizing customer experiences, and you will manage projects with ease.
You get energized by a low-ego, “all hands on deck” environment and care deeply about not only making your portfolio customers successful, but also collaborating with your peers to ensure eSentire’s success. You are empathetic, enthusiastic and take risks - upping the game of the Onboarding team. You are an independent critical decision maker and a strategic thinker with no problem taking on the nitty-gritty work.

What You Are Great At

Your top priority will be onboarding and driving customer engagement for your portfolio of customers.

**Your responsibilities will include that you**:

- Deliver a seamless customer experience throughout the customers onboarding journey
- Leverage project management principles to drive engagement and progress on large, complex deployments with multiple cross functional stakeholders with completing external priorities Driving the successful delivery of services to eSentire’s customers under the pressure of tight timelines and complex environmental and resource interactions
- Drive customer engagement through product discussions, service delivery and platform demonstrations
- Track progress and report on actual project status internally and to customers throughout the project life cycle
- Establishing good communications and relationships with the customer to ensure that customer queries or problems are resolved in a timely manner
- Managing scope, risk, schedule, quality, and communication for various stakeholders
- Coordinate transition from Onboarding to ongoing Support/CSM at completion of project
- Helping to define process models for handling multiple service deployments
- Create and manage engaging and useful onboarding documentation for customers
- Develop internal processes to improve the project lifecycle, simplifying the process for customers
- Contribute to customer success plans - understanding customer objectives and can develop plans to manage with CSM team members
- Collaborate with peers to ensure customers are successful
- Make recommendations and influence important operating issues/decisions for the broader team
- Find ways to streamline work, innovate key processes and leverage technology

What We Require
- 3+ years of managing customer facing implementation projects, customer service, account management or customer success, or equivalent industry experience
- Experience managing a high volume of customers.
- Proven success and experience in managing, communicating, and supporting customers
- Advocate as the voice of customers - identify and convey customer feedback and use cases to product team
- Deliver and communicate confidently
- Proactive and aggressive to set and deliver ambitious metrics
- Ability to learn and persuasively articulate eSentire’s value proposition to customer senior executive teams
- Patient and positive as we aggressively scale-up and embrace change

Why a Career with eSentire?

**Our Culture**: At eSentire we work in a collaborative and innovative work environment. We work with brilliant and passionate people who strive and encourage others to do their best. eSentire’s idea-rich environment welcomes creative and sometimes unconventional perspectives

**Growth Opportunities**: At eSentire you will have the opportunity to grow and make an impact from your work. We encourage innovation in all who become a part of our team. With growing operations internationally, there are m

  • Manager, Customer Onboarding

    Found in: Talent CA C2 - 11 hours ago

    Vancouver, Canada CLIO Full time

    What your team does:   Your Onboarding team includes Onboarding Specialists and Implementation Managers who leverage a deep understanding of enterprise customer goals & workflows to help them achieve concrete and rewarding value at the right time.  Working closely alongside our Customer Success Managers, Data Migrations & Account Builder teams,...

  • Project Manager

    5 hours ago

    Vancouver, Canada Colliers Project Leaders Full time

    Overview: At Collier Project Leaders, we deliver capital project solutions to fulfill our clients’ needs across the built environment. The work we do makes a difference in communities and for the people who live there. We have a passion for it. Our commitment to realizing our clients' vision inspires us to look beyond the immediate - to the...

  • Project Manager

    3 days ago

    Vancouver, Canada Colliers Project Leaders Full time

    Overview: At Colliers Project Leaders, we deliver capital project solutions to fulfill our clients’ needs across the built environment. The work we do makes a difference in communities and for the people who live there. We have a passion for it. Our commitment to realizing our clients' vision inspires us to look beyond the immediate - to the...

  • Project Manager

    3 days ago

    Vancouver, Canada Colliers Project Leaders Full time

    Overview: At Collier Project Leaders, we deliver capital project solutions to fulfill our clients’ needs across the built environment. The work we do makes a difference in communities and for the people who live there. We have a passion for it. Our commitment to realizing our clients' vision inspires us to look beyond the immediate - to the...

  • Assistant Project Manager

    2 days ago

    Vancouver, Canada Colliers Project Leaders Full time

    Overview: We deliver capital project solutions to fulfill our clients’ needs across the built environment. The work we do makes a difference in communities and for the people who live there. We have a passion for it. Our commitment to realizing our clients' vision inspires us to look beyond the immediate - to the _possibilities_ of what we can achieve...

  • Project Manager

    5 hours ago

    Vancouver, Canada Colliers Project Leaders Full time

    Overview: At Colliers Project Leaders, we deliver capital project solutions to fulfill our clients’ needs across the built environment. The work we do makes a difference in communities and for the people who live there. We have a passion for it. Our commitment to realizing our clients' vision inspires us to look beyond the immediate - to the...

  • Project Manager

    2 days ago

    Vancouver, Canada Colliers Project Leaders Full time

    Overview: At Colliers Project Leaders, we deliver capital project solutions to fulfill our clients’ needs across the built environment. The work we do makes a difference in communities and for the people who live there. We have a passion for it. Our commitment to realizing our clients' vision inspires us to look beyond the immediate - to the...

  • Project Manager

    2 weeks ago

    Vancouver, Canada HS GovTech Solutions Ltd. Full time

    Role and ResponsibilitiesThe onboarding of a newly contracted customer on the HSCloudSuite platform. Onboarding responsibilities include, but are not limited to:Being the primary point of contact at HealthSpace for the customerPreparing and Distributing the project plan and other project tracking documentationTaking the lead and maintaining control of the...

  • Project Manager

    1 week ago

    Vancouver, Canada HS GovTech Solutions Ltd. Full time

    Role and ResponsibilitiesThe onboarding of a newly contracted customer on the HSCloudSuite platform. Onboarding responsibilities include, but are not limited to:Being the primary point of contact at HealthSpace for the customerPreparing and Distributing the project plan and other project tracking documentationTaking the lead and maintaining control of the...

  • Project Manager

    1 week ago

    Vancouver, Canada HS GovTech Solutions Ltd. Full time

    Role and ResponsibilitiesThe onboarding of a newly contracted customer on the HSCloudSuite platform. Onboarding responsibilities include, but are not limited to:Being the primary point of contact at HealthSpace for the customerPreparing and Distributing the project plan and other project tracking documentationTaking the lead and maintaining control of the...

  • Project Manager

    Found in: Jooble CA O C2 - 1 week ago

    Vancouver, BC, Canada HS GovTech Solutions Ltd. Full time

    Role and Responsibilities The onboarding of a newly contracted customer on the HSCloudSuite platform. Onboarding responsibilities include, but are not limited to: Being the primary point of contact at HealthSpace for the customer Preparing and Distributing the project plan and other project tracking documentation Taking the lead and maintaining control...

  • Customer Success Manager

    6 days ago

    Vancouver, Canada Fatigue Science Full time

    Fatigue Science has developed the world’s leading predictive fatigue management information system, enhancing productivity and safety in mining, transportation, and heavy industry in general. Headquartered in Vancouver, Canada, we build SaaS software that leverages scientifically validated biomathematical models and machine learning/AI to quantify and...

  • Customer Success Manager

    5 hours ago

    Vancouver, Canada Fatigue Science Full time

    Fatigue Science has developed the world’s leading predictive fatigue management information system, enhancing productivity and safety in mining, transportation, and heavy industry in general. Headquartered in Vancouver, Canada, we build SaaS software that leverages scientifically validated biomathematical models and machine learning/AI to quantify and...

  • Customer Account Manager

    2 days ago

    Vancouver, Canada Clio Full time

    -Clio is more than just a tech company-we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice Summary: We are currently seeking a Customer Account Manager to join our Customer Enablement team. This role is for tenacious and driven individuals who are customer...

  • Senior Manager, Identity

    Found in: Talent CA C2 - 2 weeks ago

    Vancouver, Canada Royal Bank of Canada> Full time

    Job SummaryJob DescriptionWHAT IS THE OPPORTUNITY?The Identity and Access Management (IAM) Onboarding Team is looking for a Senior Manager to assume a leadership position and work towards onboarding applications to RBC’s Identity and Access Management solutions in accordance with the IAM onboarding strategy and IAM goals. This role will require you to work...

  • Customer Success Manager

    1 week ago

    Vancouver, Canada HealthHub Solutions Full time

    HealthHub Patient Engagement Solutions is a Canadian technology company dedicated to bringing innovative digital solutions to the Canadian healthcare industry. Our products include integrated bedside terminals (IBTs) and the native myHealthHub operating system, which is a fully integrated platform to develop tools for healthcare professionals. Some of our...

  • Onboarding Specialist

    3 days ago

    Vancouver, Canada Peninsula Canada Full time

    **Company**: BrightHR Limited. **Job Title**: BrightHR Onboarding Specialist **Department**: BrightHR - Service **Location**: Vancouver, BC. **This is an on-site position.** **Salary**: $45,000 **About Us** Do you have the passion to succeed? Do you have the dedication to push yourself? If so, we want to hear from you! Bright believes in the power of...

  • Onboarding Specialist

    3 days ago

    Vancouver, Canada Peninsula Canada Full time

    **Company**:BrightHR Limited **Job Title**:Onboarding Specialist **Department**:Service **Location**: Vancouver, BC **Salary**: $50,000 **About Us** Do you have the passion to succeed? Do you have the dedication to push yourself? If so, we want to hear from you! Bright believes in the power of small businesses and understands their importance to our...

  • Customer Success Manager

    2 weeks ago

    Vancouver, Canada HealthHub Solutions Full time

    HealthHub Patient Engagement Solutions is a Canadian technology company dedicated to bringing innovative digital solutions to the Canadian healthcare industry. Our products include integrated bedside terminals (IBTs) and the native myHealthHub operating system, which is a fully integrated platform to develop tools for healthcare professionals. Some of our...

  • Senior Manager, Identity

    Found in: beBee S CA - 3 weeks ago

    Vancouver, Canada RBC - Royal Bank Full time

    Job SummaryJob DescriptionWHAT IS THE OPPORTUNITY?The Identity and Access Management (IAM) Onboarding Team is looking for a Senior Manager to assume a leadership position and work towards onboarding applications to RBC's Identity and Access Management solutions in accordance with the IAM onboarding strategy and IAM goals. This role will require you to work...