Appointment Coordinator

2 weeks ago


Cambridge, Canada Greg Vann Nissan Full time

Position: Appointment Coordinator.

Location: Cambridge

Primary Objective: To help support our continued growth and provide great customer service and satisfaction, we are seeking a result focused, high energy & self-motivated individual for the role of Appointment Coordinator.

Key Responsibilities:

- Service work order booking and assessment.
- Communicate with customers to understand their needs and inquires.
- Customer satisfaction follow up calls.
- Update customer information as required.
- Maintain and build positive customer relationships by going the extra mile in order to provide an excellent customer experience and retain customers.
- Resolve customer complaints and disputes by following company policies, while focusing on providing excellent customer service.
- Manage outgoing and incoming calls in a timely manner.
- Keep records of conversations.
- Other duties as assigned.

**Requirements**:

- Reception or Appointment Coordinator experience.
- Strong phone and verbal communication skills.
- Strong listening skills.
- Customer focus & adaptability to different personality types.
- Ability to multitask & set priorities
- Excellent time management skills
- Fluent in English (verbal & written)
- Self-motivated
- Available to work some weekends if required.
- If you are searching for an opportunity to grow your career while adding value to our team, then this is the right role for you We invite you to submit your resume for our review and consideration._

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person



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