Utility Services Representative

3 weeks ago

St Albert, Canada City of St. Albert Full time

**Cultivate your Career**

As Alberta's 'Botanical Arts City', St. Albert is a community renowned for its botanical arts, its commitment to a green lifestyle and the cultivation of activities that provide for a well-rounded quality of life. Our employees provide over 70,000 residents with high-quality programs and services and we are proud to contribute to making St. Albert one of the best places to live in Canada.

**The Opportunity**

The Financial & Strategic Services department is looking for a dynamic individual with strong interpersonal and customer service skills to join the Utility Services Representative team in a permanent full-time position.

The Utility Services Representative is responsible for ensuring the accurate, timely billing and collection for utilities rendered by the City of St. Albert for water, wastewater treatment, stormwater and solid waste services. The role also administers various utility services programs and payment options, as well as responding to all resident and business enquiries regarding the utility program. Coordinating with Public Works and Engineering Services personnel for the accurate delivery of meter installations, replacements, readings and activation and deactivation of services is a key aspect of the role.

Specific responsibilities will include:

- Accurately billing for utilities services
- Opening, closing and final billing utility accounts as ownership changes
- Auditing city-wide water consumption
- Analysis of automated meter reading technology
- Customer education and troubleshooting
- Testing and implementation of new technology and software
- Assist with the coordination of department and/or corporate initiatives, as required
- Administration and promotion of eServices such as e-Billing, e-Paws, etc.
- Ensuring timely collection of revenue, limiting write-offs, mitigating arrears and processing collections.

This role is well suited for someone who enjoys working in a fast-paced, team setting and enjoys the challenge and satisfaction of resolving a high volume of customer service calls. The individual we seek is empathetic and diplomatic.

**Qualifications**
- High School Diploma. Post secondary education or training in basic accounting or business administration is an asset.
- A minimum of 2 years experience delivering front-line customer service in a municipal environment.
- Prior experience working in utilities is an asset.
- Knowledge of basic accounting.
- General knowledge of water meter technology functions.
- Skill with Microsoft Office Suite, especially Excel. Prior experience with Tempest Software or water meter technology is an asset.

**Hours of Work**

We offer a compressed bi-weekly work schedule of 72 hours (Monday - Friday, 8:00 - 5:00 with a regular day off [RDO] every two weeks).

**Compensation**

$56,686 - $67,707 per annum. In addition, the City of St. Albert offers a comprehensive flexible benefit package.

**Application Information**
- Equivalent combinations of experience and education may be considered.
- This competition may be used to fill future vacancies, at the same or lower classification level.
- Please note that the City conducts most interviews via video conference and will provide a link and instructions to applicants selected for an interview.

**Closing Statement

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