Retail Operations Associate

4 weeks ago

Toronto, Canada ATLAS TOOLS AND MACHINERY Full time

Primarily a sales support role reporting to the Customer Experience Manager - Retail

Operations. The Customer Experience Associate - Retail Operations (CXARO) will

deliver operational excellence that enables the Atlas Experience to customers that

is Fun, Memorable, Personalized, Effortless and Value Added.

The CXARO contributes actively and positively to sales-merchandising culture and

operational excellence at retail. They will lead a number of functions in the store

including, but not limited to: replenishment, visual merchandising, Section

Perfection standards, auto-replenishment maintenance, inventory management,

planogram design, event setup, warehouse maintenance, receiving, analysis of

reporting tools to enhance merchandising experience to drive sales, and when

required, customer service and sales.

The CXARO will be responsible for section and POD Ops Excellence and ensure that

retail sales per square foot is maximized. Using data driven decision making, Retail

Ops will deliver full, attractive, interactive displays that are in line with the Section

Perfection Playbook. They will focus on following replenishment guidelines and

work with the POD CXAs, CX Lead and CX Manager to remedy inventory issues and

constraints in the replenishment process.

Delivering sales growth through world class visual merchandising and operational

excellence is key to success in this role.

**KEY DUTIES & RESPONSIBILITIES**:

- Warehouse Management and Receiving, Prepare receiving warehouse for daily truck deliveries. Ensure truck path is clear and receiving dock is organized.
- Conduct daily opening and closing safety walk of warehouse and back end

hallways to ensure pathways and racking are clean, uncluttered and secure.
- Ensure safe, efficient and organized offloading and loading of transfer truck.
- Ensure all shipments being sent back on the truck are accounted for and

secured on the vehicle.
- Follow all protocols related to safely providing green light for truck receipt and

dispatch.
- Organize shipments and stage them to be sent to the sales floor or be put

away in designated warehouse bays.
- Receive store bound PO shipments. Follow all receiving procedures to ensure

all inventory is accounted for. Escalate discrepancies following established

SOP.
- Maintain clean and organized signage and fixture zones. Monitor stock levels

of store use supplies and fixtures and create order requests to appropriate

party.
- Maintain safe, clean and organized display box inventory section. Assist with

display sales.

Merchandising and Inventory Management
- Coordinate replenishment activities by flowing stock to the sales floor.
- Surface issues with auto-replenishment, overstock and inventory to be

addressed post replenishment.
- Perform post auto-replen OOS procedure as per SOP for Auto-Replen.
- Perform cycle counts where required to correct discrepancies.
- Perform inventory investigations and escalate concerns in line with SOP
- All sections must be merchandised to the standard outlined in the Section

Perfection Playbook. Perform scheduled store walks to identify problem areas.

Partner with POD team to close gaps.
- Perform adjustments to transfer order min/max levels when observing out of

stock items within the store. Suggest adjustments to purchasing reorder

min/max values based on sku performance data and OOS frequency
- Create interactive and engaging displays that encourage play and trial at the

front of major sections and in line where appropriate. Partner with section

associates and leaders on planning.
- Maintain full bays at all times and react daily to stock outs with extra facings

and substitute items using the Black Dot Program. Identify need for section

reflow where stock outs are excessive and black dot program will not work.

Partner with CXM and Purchasing to escalate stock deficiencies.
- Replace empty hooks with adjacent double facings and substitutes in

accordance with the Section Perfection Playbook Black Dot Program.
- Maintain signage standards in accordance with the Section Perfection

Playbook.
- Coordinate with marketing and purchasing and execute large signage drops

such as quarterly price changes, in store specials, events, etc. Partner with CXA

team to execute.
- Execute promo plans, sales and events through coordination with all

stakeholders.
- Execute event setup by auditing flyers, product locations and pricing in line

with the Event Prep Checklist. Partner with CXA and OXA team to execute.
- Participate in and promote culture of ongoing cleaning and section

maintenance to maintain 10/10 look and feel all day, every day.

**Customer Experience and Sales**
- Achieve sales to budget targets.
- Acknowledge customers while on the sales floor.
- Filter customers through appropriate sales channels. Perform warm handoffs

to Customer Experience Associates and customer success channels.
- Deliver service that is fun, memorable, personalized, effortless and value

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