Customer Service Specialist

3 weeks ago

North York, Canada Del Condominium Rentals Full time

**Customer Service Specialist**

**Scope and General Purpose of Job**:
The Customer Service Specialist is responsible for caring for the needs of both our valued tenants and owners. CSS’s will represent the company throughout the entire client tenure providing a positive, professional and rewarding experience at all times.

The Customer Service Specialist is responsible Providing support to the organization by obtaining, analyzing and verifying the accuracy of order information in a timely manner. Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained. Prepares customer service summary reports. Co-ordinates the handling of difficult and/or unusual situations.

**Responsible to**:
Customer Service Manager

Main Duties

Financial

1. Develop and maintain understanding of Owner and Tenant ledgers and all charges applied to either

2. Ensure proper Managerial sign off for any rebates prior to communicating to the client

Administration

1. All communication must be performed in a positive, professional and upbeat attitude

2. All communication performed in a timely fashion

3. All complaints must be resolved in a timely fashion, seeking Managements assistance when required

4. All clerical work is to be organized, efficient and error free

Operational

1. Responsible for communicating to team all owners wishing to terminate their MAR

2. Responsible for communicating to team all tenants wishing to terminate vacancy

3. Responsible for communicating with Provident each month with respect to accounts in arrears

4. Assist DOCS in the process of releasing deposits to clients when leaving our program

General

1. Report for duty

2. Maintain a high standard of personal appearance and hygiene at all times

3. Maintain a good rapport and working relationship with all team members

4. Attend and contribute to all team meetings or related activities

5. Ensure that the place of work and surrounding area is kept clean and organized at all times.

**Requirements**:
1. Respond to all tenant and owner’s, providing efficient and accurate information to best fulfill their inquiries

2. Process all forms required by both tenants and owners and ensure all forms are completed accurately

3. Communicate as necessary and required with regards to alterations or amendments pertaining to our clients

4. Schedule appointments as required by either owners, tenants or the company

5. Ensure all relevant documentation is loaded into company PMS for future reference

6. Ensure all departmental filing is processed efficiently, effectively and in a timely fashion

8. Handle all complaints in a positive and professional manner, using all resources to provide a resolution to the problem in a timely fashion

9. Consult Management should any problems arise that cannot be resolved in a timely manner

10. Any other task asked of management as long as not unethical, immoral or illegal.

11. Assist coverage of renewal and reception desk as and when required

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00-$55,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Work from home

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift

Supplemental pay types:

- Bonus pay

**Experience**:

- Customer service: 1 year (preferred)

Work Location: One location

  • Customer Service Specialist

    7 days ago

    North York, Canada Bolton Group Canada Full time

    **About the Group**: Bolton Group is an Italian Multinational and family-owned company that has been producing and distributing for over 70 years a vast range of innovative, sustainable and high-quality branded consumer products. Our portfolio encompasses over 50 successful and renowned brands in Food, Home & Personal Care, Adhesives, Beauty Care, entering...

  • Customs Specialist

    6 days ago

    North York, Canada Pantos Logistics Canada Inc. Full time

    **Company Summary** Pantos Logistics Canada Inc. provides top global logistics solutions to over 1,000 clients in services including Ocean, Air, E-Commerce, Trucking, Customs Brokerage, Warehousing, and Cargo Projects. **Job Duties** - Provide customers with tariff classification, valuation, marking, and guidance on customs and government agency...

  • Customer Support Specialist

    3 weeks ago

    North York, Canada Novalink Marketing Inc Full time

    As a **Customer Support Specialist**, you will be the primary point of contact for our customers, providing exceptional assistance and resolving inquiries in a timely, professional, and empathetic manner. Your role is essential to ensuring a positive customer experience by addressing concerns, answering questions, and guiding customers through product or...

  • Customer Service Specialist

    7 months ago

    North York, Canada JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** As a Specialist in the Merchant Support Group, you will be an advocate for our US and Canadian merchants and internal chase partners. You will provide phone support offering resolutions to payment processing, technical troubleshooting, and addressing general inquiries. You will take ownership of each customer interaction, treating...

  • Spanish Speaking Personal Support Worker

    1 week ago

    North York, Canada Elite Specialist Group Full time

    Elite Specialist Group is a dynamic organization that deals with Accident Benefit claim assessments, medical devices, in-home care, treatment and therapy for patients who have been in motor vehicle accidents. We are looking for highly motivated and passionate Personal Support Workers for one of our clients in Grimsby. You will be required to assist with...

  • Personal Support Worker

    3 weeks ago

    North York, Canada Elite Specialist Group Full time

    Elite Specialist Group is a dynamic organization that deals with Accident Benefit claim assessments, medical devices, in-home care, treatment and therapy for patients who have been in motor vehicle accidents. We are looking for highly motivated and passionate Personal Support Workers for our clients in Brampton. You will be required to assist with daily...

  • Customer Relations and Administrative Specialist

    2 weeks ago

    North York, Canada Caviar Centre Inc. Full time

    Caviar Centre Inc., a premier name in the luxury food industry, is seeking a **Customer Relations and Administrative Specialist** to join our team. If you have exceptional communication skills, a strong command of technology, and a passion for delivering unparalleled customer service, we want to hear from you! **Key Responsibilities**: - **Client...

  • Service Customer Care Representative

    7 days ago

    North York, Canada City Buick Chevrolet Cadillac GMC Full time

    City Buick Chevrolet Cadillac GMC is looking for Customer Care Representative to join their team in Toronto. We are seeking a highly motivated individual who will be responsible for effectively handling database leads and creating appointments for our Service team. City Buick Chevrolet Cadillac GMC has been serving the Greater Toronto Area, including North...

  • Client Services Specialist

    2 months ago

    North York, Canada Data Communications Management - DCM Full time

    **Position: Client Services Specialist** **Type: Full Time Permanent** **Location: North York, ON** DCM is a communication solutions partner that adds value for major companies across North America by creating more meaningful connections with their customers. We pair customer insights and thought leadership with cutting-edge products, modular enabling...

  • Customer Relationship Management Specialist

    2 weeks ago

    North York, Canada Boyd Interactive Full time

    POSITION: Customer Relationship Management (CRM) SpecialistWORK MODALITY: Hybrid: 3 days per week onsiteTHE COMPANYBoyd Interactive, the operating division of Pala Interactive Canada Inc., is a full service real-money and social gaming technology provider and operator which caters to both B2C and B2B markets. Boyd Interactive offers a full spectrum of games...

  • Customer Relationship Management Specialist

    2 weeks ago

    North York, Canada Boyd Interactive Full time

    POSITION : Customer Relationship Management (CRM) Specialist WORK MODALITY: Hybrid: 3 days per week onsite THE COMPANY Boyd Interactive, the operating division of Pala Interactive Canada Inc., is a full service real-money and social gaming technology provider and operator which caters to both B2C and B2B markets. Boyd Interactive offers a full spectrum of...

  • Customer Relationship Management Specialist

    2 weeks ago

    North York, Canada Boyd Interactive Full time

    POSITION: Customer Relationship Management (CRM) SpecialistWORK MODALITY: Hybrid: 3 days per week onsiteTHE COMPANYBoyd Interactive, the operating division of Pala Interactive Canada Inc., is a full service real-money and social gaming technology provider and operator which caters to both B2C and B2B markets. Boyd Interactive offers a full spectrum of games...

  • Customer Relationship Management Specialist

    22 hours ago

    North York, Canada Boyd Interactive Full time

    POSITION : Customer Relationship Management (CRM) Specialist WORK MODALITY: Hybrid: 3 days per week onsite THE COMPANY Boyd Interactive, the operating division of Pala Interactive Canada Inc., is a full service real-money and social gaming technology provider and operator which caters to both B2C and B2B markets. Boyd Interactive offers a full...

  • Customer Service Specialist

    2 weeks ago

    York, Canada ORACLE 8 Mega solutions Full time

    Job Title: Customer Service AssistantLocation: Halifax, Nova Scotia (Remote)Salary: $15.20 - $28.13 per hourType: Full-time / Part-timeSchedule: Day, Evening, or Night Shift OptionsAbout the Role:We’re looking for a Customer Service Assistant to join our team! In this role, you’ll play a key part in managing tasks and delivering outstanding service to...

  • Customer Service Specialist

    2 weeks ago

    York, Canada ORACLE 8 Mega solutions Full time

    Job Title: Customer Service AssistantLocation: Halifax, Nova Scotia (Remote)Salary: $15.20 - $28.13 per hourType: Full-time / Part-timeSchedule: Day, Evening, or Night Shift OptionsAbout the Role:We’re looking for a Customer Service Assistant to join our team! In this role, you’ll play a key part in managing tasks and delivering outstanding service to...

  • Customer Service Specialist

    2 weeks ago

    York, Canada ORACLE 8 Mega solutions Full time

    Job Title: Customer Service AssistantLocation: Halifax, Nova Scotia (Remote)Salary: $15.20 - $28.13 per hourType: Full-time / Part-timeSchedule: Day, Evening, or Night Shift OptionsAbout the Role:We’re looking for a Customer Service Assistant to join our team! In this role, you’ll play a key part in managing tasks and delivering outstanding service to...

  • Customer Service Specialist

    2 weeks ago

    York, Canada ORACLE 8 Mega solutions Full time

    Job Title: Customer Service Assistant Location: Halifax, Nova Scotia (Remote) Salary: $15.20 - $28.13 per hour Type: Full-time / Part-time Schedule: Day, Evening, or Night Shift Options About the Role: We’re looking for a Customer Service Assistant to join our team! In this role, you’ll play a key part in managing tasks and delivering outstanding service...

  • Customer Service Specialist

    2 weeks ago

    York, Canada ORACLE 8 Mega solutions Full time

    Job Title: Customer Service AssistantLocation: Halifax, Nova Scotia (Remote)Salary: $15.20 - $28.13 per hourType: Full-time / Part-timeSchedule: Day, Evening, or Night Shift OptionsAbout the Role:We’re looking for a Customer Service Assistant to join our team! In this role, you’ll play a key part in managing tasks and delivering outstanding service to...

  • Customer Service

    1 week ago

    North York, Canada Decotec Inc. Full time

    We are a distribution company supplying European wood based panels to various manufacturers in Canada. We are looking for an energetic, and enthusiastic person so join our team as an administrative assistant / customer service representative. There are various tasks involved with this positions such as, but not limited to: Communication with customers over...

  • Customer Service

    7 days ago

    North York, Canada Budget Camera Studio Inc Full time

    BC Studios is a studio and film equipment rental company in Toronto. We are looking for individuals who are willing to deliver an excellent customer service experience to join our team. Your job responsibilities will include but are not limited to: - Providing an outstanding professional but friendly service to all customers - Completing bookings (Send...