Cook/customer Service

3 weeks ago


Newmarket, Canada Thai Express Full time

**Job Overview**
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will assist customers with inquiries related to our food service offerings, ensuring they have a positive experience while upholding our commitment to food safety and quality.

**Duties**
- Provide information about menu items, meal preparation, and food handling practices.
- Assist customers with order placements and modifications, ensuring accuracy in their requests.
- Address customer complaints or concerns with empathy and professionalism, striving for resolution.
- Collaborate with kitchen staff to ensure timely meal preparation and delivery of services.
- Maintain a clean and organized workspace that adheres to food safety standards.
- Educate customers on food safety practices and proper handling techniques as needed.
- Support team members in various tasks related to food service operations.

**Experience**
- Previous experience in a customer service role is preferred, particularly within the restaurant or food industry.
- Familiarity with meal preparation processes and kitchen operations is a plus.
- Knowledge of food handling regulations and food safety practices is beneficial.
- Strong communication skills with the ability to engage effectively with customers.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- A positive attitude and willingness to help others are essential for success in this role.

Join us in delivering outstanding service while contributing to a dynamic team focused on quality food experiences

**Job Types**: Full-time, Part-time

Pay: $24.75-$26.47 per hour

Expected hours: No more than 25 per week

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

**Experience**:

- Food safety: 1 year (required)
- Customer service: 1 year (required)
- Restaurant experience: 1 year (required)
- Food handling: 1 year (required)

Work Location: In person


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