Operations Support Clerk
7 months ago
Come and join one of North America's largest home and commercial services and energy solutions companies We offer comprehensive benefits, savings match plans, overtime, shift premiums and a DC Pension Plan after 24 months. If you are passionate about delivering 5 Star Customer Service, we would love to hear from you.
**Job Title**: Operations Support Clerk
**Reporting To**: Customer Operations Manager
**Department**: Customer Operations
**Location**: Markham
**Rate of Pay**: UNIFOR Clerical Range 2
**File number**: 2560
**Hours of Work**: 35 hours per week: Monday to Friday: 8:00 a.m. - 4:00 p.m.
The primary focus of this role will involve acting as a triage point of contact and support for cross functional teams including Energy Management Consultants, District Sales Managers, General Managers and Sales Support to drive resolutions on deficient HVAC contracts. The role itself is a key support role to both the install and service business. This key function will ensure that corporate goals are met in a manner that provides best-in-class service delivery and customer satisfaction.
**Responsibilities**:
- Support cross functional teams and drive resolutions on deficient HVAC contracts in a timely manner
- Processing of miscellaneous credits and debits in GERS as request by the field
- Provide a regular interface with WNS to support corrections in a timely manner
- Process CRM’s to correct input errors
- Balancing of Cash draws of previous days activities for both Service and Install transactions on a daily basis
- In charge of HVAC order entry and finalization including Serial Number input, credit card processing and task information entry once the deficient contracts issues have been corrected
- Responsible for running of MASF on service transaction
- Ensure filing of all Install and Service paperwork and Reg Tags in a timely manner
- Providing retrieval of documents from Iron Mountain upon request
- Investigating sub contractor transactions to determine if claw backs are required on a daily basis
- Processing of sub contractor payment, for both service and install subs
- Processing of queue cases to resolve customer escalations in a timely manner
- Assisting with contractor payment reconciliation
- Processing of paperwork associated to any rental or purchased products
- Processing of all manual subcontractor paperwork in Clarify
- Account for the review and processing of errors as defined within the existing suite of error reports
- Drafting of collections and NSF Cheque letters upon request
- Inbound and outbound handling of Customer calls,
- Act as a courteous and friendly central point of contact for both internal and external customers.
- Reconciling the bank deposit against sales and field invoices, deposits and payments
- Responsible for prepping daily bank deposits, filing of paperwork
- Faxing of Red tags and Homecare Checklist in a timely manner
- Ability to effectively resolve customer complaints to the satisfaction of both customer and the company
- Pulling of paperwork to resolve a customer request for documentation within the outlined service level
- Ability to provide reporting and data analysis as requested by management
- Undertake special projects and assignments as assigned
- Achieve defined productivity and performance measures on a consistent basis
- All other duties as assigned
**Qualifications**:
- Working knowledge of GERS A/R processing and interaction with external account partners (ie.GENPAC)
- Customer focused with excellent interpersonal skill
- Ability to effectively use ClickSchedule, GERS, Clarify & MS Office software programs
- Ability to concurrently use various computer information packages in conjunction with telephone / wireless radio communication devices
- Must be capable of working well under pressure and understanding various business processes in relation to different products and services offered
- Must be extremely flexible to handle the different scenarios that can arise in dealing with customer billing issues and make the appropriate decisions accordingly
- Ability to maintain focus and work in a fast-paced, pressure filled team environment
- Proven decision-making skills
- Strong organizational skills
- Capable of doing financial analysis to rectify variances
- Grade 12 education
- Post secondary education is preferred
This position applies to UNIFOR Local 975.
Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due
-
Operations Support Clerk
21 hours ago
Markham, Canada ENERCARE Full timeCome and join one of North America's largest home and commercial services and energy solutions companies! We offer comprehensive benefits, savings match plans, overtime, shift premiums and a DC Pension Plan after 24 months. If you are passionate about delivering 5 Star Customer Service, we would love to hear from you. **Job Title**: Operations Support...
-
Operations Support Clerk
6 days ago
Markham, Canada ENERCARE Full timeCome and join one of North America's largest home and commercial services and energy solutions companies! We offer comprehensive benefits, savings match plans, overtime, shift premiums and a DC Pension Plan after 24 months. If you are passionate about delivering 5 Star Customer Service, we would love to hear from you. **Job Title**: Operations Support...
-
Flightline Operations Clerk
2 weeks ago
Markham, Canada Toronto Buttonville Municipal Airport Full timeWe are a private Fixed Base Operation catering to corporate and private aircraft owners. We are seeking a Flightline Operations Clerk full-time reporting to the Reports to Line Service Manager. The primary function of this position is to meet every Million Air Customer's expectations in regards to personal service and satisfaction. **JOB...
-
Facilities Clerk
6 days ago
Markham, Canada Home and Community Care Support Services Full timeJob Description**:Facilities Clerk** **Regular Part Time** **Quality and Safety, Facilities Team** **Home and Community Care Support Services Central** **Initial Location Newmarket** **Position Summary** Reporting to the Facilities Supervisor, the primary purpose of this position is to provide customer and administrative service for the organization and...
-
Operations Support Clerk
2 weeks ago
Markham, Canada ENERCARE Full timeCome and join one of North America's largest home and commercial services and energy solutions companies! We offer comprehensive benefits, savings match plans, overtime, shift premiums and a DC Pension Plan after 24 months. If you are passionate about delivering 5 Star Customer Service, we would love to hear from you. **Job Title**: Operations Support Clerk...
-
Facilities Clerk
7 months ago
Markham, Canada Home and Community Care Support Services Full time**Job Description**: Are you highly organized, detail-oriented and able to work accurately in a busy environment with frequent interruptions? Are you seeking a rewarding career that cares for others, in an organization that cares for you? You’re looking in the right place. As a **Facilities Clerk **, reporting to the Manager, Facilities, the primary...
-
Ab Litigation Clerk
6 days ago
Markham, Canada Aviva Full timeIndividually we are people, but together we are Aviva. Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence. Aviva Trial Lawyers is currently seeking an Accident Benefits Litigation Clerk for our Markham office. As an Accident Benefits Litigation Clerk you will be responsible for supporting one...
-
Facilities Clerk
7 months ago
Markham, Canada Home and Community Care Support Services Full time**Job Description**: **Facilities Clerk** **Temporary Part Time (up to 6 months)** **Home and Community Care - Facilities & Administration** **Initial Location Allstate,** **coverage required across all sites** Reporting to the Facilities Supervisor, the primary purpose of this position is to provide customer and administrative service for the...
-
Office/fleet Clerk
20 hours ago
Markham, Canada Colas Hungária Zrt. Full time**Subsidiary**:Miller Paving Limited **What Does an Office/Fleet Clerk Do?**: Reporting directly to the Equipment Group Administrator, the Office Clerk supports operations by ensuring that all MTO protocols regarding equipment insurance and licensing are adhered to. **As an Office/Fleet Clerk, You Will**: - Process renewal stickers for vehicles, change of...
-
Accounts Receivable Clerk
3 days ago
Markham, Canada Pacific Smoke International Inc Full time**Do you believe that a company’s success depends on its people?** If so, PSI is the place for you! PSI is nothing without people who build, design, and support it. We’re looking for an Accounts Receivable Clerk to join our scaling organization. At Pacific Smoke International, our mission is to help people quit smoking by providing safer alternatives to...
-
Pharmacy Clerk
2 weeks ago
Markham, Canada Sentrex Pharmacy Group Inc. Full time**Position Type**: Full Time **Department**:Pharmacy **Work Location**: Markham, ON **Work Arrangement**: On-Site **Work Hours**:8-hour shifts between 7am and 7pm **Travel Required**: No A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers,...
-
Dispatch Clerk
3 days ago
Markham, Canada Miller Transit Ltd. Full timeMiller Transit has been delivering public transit operations and maintenance services to municipalities in York Region since 1984. Currently, Miller Transit conducts operations under a long-term contract with the Regional Municipality of York. Under this contract, it operates and maintains more than 150 municipally-owned buses, and provides modern, efficient...
-
Office Clerk
3 months ago
Markham, Canada Top Press Co Ltd Full time**Job Summary** **Responsibilities** - Greet visitors and clients in a professional manner, providing assistance as needed. - Manage incoming calls, directing them to the appropriate personnel or taking messages as necessary. - Perform data entry tasks accurately and efficiently, ensuring all information is up-to-date. - Maintain organized filing systems...
-
Claims Clerk
3 weeks ago
Markham, Canada Miller Waste System Full timeMiller Waste Systems Inc. (Miller Waste) is a family-owned company that has been in operation since 1961. A leader in the environmental services and waste management sector, Miller Waste has been providing government and industries with a wide range of services in the provinces of Ontario, Nova Scotia, New Brunswick and Manitoba for over 60 years. Miller...
-
Claims Clerk
5 days ago
Markham, Canada Miller Waste System Full timeMiller Waste Systems Inc. (Miller Waste) is a family-owned company that has been in operation since 1961. A leader in the environmental services and waste management sector, Miller Waste has been providing government and industries with a wide range of services in the provinces of Ontario, Nova Scotia, New Brunswick and Manitoba for over 60 years. Miller...
-
Ar Clerk
2 weeks ago
Markham, Canada Pacific Smoke International Inc Full time**About Us**: Pacific Smoke International is Canada’s leading distributor of electronic vaporizers and manufacturer of nationally recognized best-selling brands. Our goal is to empower people nationwide to quit smoking and make the switch to a safer alternative to combustible cigarettes. We are a young, thriving company, located in Markham and we are...
-
Law Clerk
2 weeks ago
Markham, Canada Allstate Canada Full time**Who is Allstate**: Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive,...
-
Accounts Receivable Administrative Support Clerk
2 weeks ago
Markham, Canada K-DENTAL INC. Full time**Junior Accounts Receivable Administrative Support Clerk** **Responsibilities**: - Maintain detailed records of all products returned to vendors. - Follow up with vendors for RMA’s, credits, ETA's, updates etc. - Actively investigate and resolve defective returns. - Work collaboratively with accounts payable to ensure accuracy in finances. - Review...
-
Junior Accounting Clerk
7 months ago
Markham, Canada St Regis Group Full time**Jr. Accounting Clerk** Founded in 1999, the St Regis Group has grown steadily to become the premier supplier for awards, recognition, and promotional products. First focusing on awards and recognition, the St Regis Group now boasts 13 companies with over 50,000 products ranging from wall plaques to wine bottles and everything in between. **Why work at St...
-
Corporate Law Clerk
5 months ago
Markham, Canada Sorbara Law Full timeSorbaraLaw is one of the largest and most respected full service regional law firms in Ontario. Our diverse team of skilled lawyers allows us to be responsive to our clients’ constantly changing needs. As a regional law firm, we have a cost structure that allows excellent legal services to be priced competitively. We are currently looking for an In-Office...