Account Manager

3 days ago

Thunder Bay, Canada Lakeside Process Controls Ltd. Full time

**What you will be doing as an Account Manager**:
Your responsibilities may include, but are not limited to:

- Developing and maintaining relationships with management personnel of major customers and other personnel in various functional departments, such as: engineering, purchasing, maintenance, production, and expediting
- Developing and implementing strategies at key accounts to promote partnering. Taking full responsibility for management of designated accounts, including recommendations for both short
- and long-term strategies (i.e. Account Plans)
- Determining sales call frequency for all assigned customers and make personal sales calls
- Training customer personnel in the use of and advantages inherent in products, services and solutions offered by Lakeside
- Promoting all new products and product improvements
- Developing Differentiation and Value Selling Skills
- Developing Quantified Business Results for major customers
- Discussing and developing strategies with Sales Manager for all competitive bids
- Provide direction to inside sales staff with respect to structure and content of quotations
- Gaining and maintaining detailed knowledge of competitors’ offerings and sales organizations
- Keeping abreast of and advising competitive market information such as new products, pricing strategies and market directions
- Entertaining key customer personnel to strengthen relationships
- Providing a leadership role, internally and externally
- Promoting a team approach within Lakeside
- Providing a premier level of customer service
- Handling all customer complaints immediately
- Responding immediately to warranty claims and making recommendations for resolution
- Assisting the Finance team in the collection of overdue accounts
- Preparing a yearly forecast of sales volume for assigned territory and making recommendations for increasing sales and profit
- Participating in trade shows

**Knowledge and skills required for the role**:

- University degree in Mechanical or Chemical Engineering
- Two to Seven (2-7) years’ experience in an outside sales related role with proven account management success
- Two to Seven (2-7) years’ experience in technical sales with an understanding of process control equipment
- Knowledge of process control and instrumentation products
- Must be customer oriented
- Must have knowledge of account management concepts
- Strategic thinking ability
- Thoroughness
- Results oriented
- Excellent written and oral communication skills
- Personal credibility

**What we give YOU**
- Flexible working schedules, including **hybrid remote work** programs
- A **competitive compensation **package, with RRSP-matching
- Comprehensive **benefits coverage** (medical, dental, vision, EAP & on-demand virtual health care)
- A culture that promotes healthy **work-life balance** with above-market **paid time off**:

- Challenging work and **direct exposure to key industries** in the Canadian market
- A structured **training and development** program and opportunities for continuous learning
- Opportunity to participate in an award-winning **wellness program**

**About Us**:
Lakeside Process Controls Ltd. (‘Lakeside’) is recognized as a market leader, providing complete automation solutions to a wide range of industries. Our capabilities in process management and industrial automation enable us to solve our customers’ process automation challenges, keeping their operations running safer.

Our solutions range from devices that measure and relay diverse physical and chemical conditions, devices that control flow of materials, networks that transmit event-related information, to process control systems that collect information and trigger necessary actions to ensure continued operations.

Lakeside’s success is due to its exceptional people. Our skills and passion for our work is the key to our strong business results. Our commitment to a culture of integrity, teamwork and collaboration is what drives our continued and sustainable growth.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Work Location: Hybrid remote in Thunder Bay, ON P7B 5M6

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