Account Manager

6 months ago

Thunder Bay, Canada Scandinavian Building Services Full time

Scandinavian Building Services Ltd. is a leader in providing comprehensive janitorial and building maintenance services throughout Canada. We are committed to delivering exceptional service and value, continually innovating to meet and surpass our customers' cleaning service expectations.

**Job Duties**:
**Operations Management**
- Follow the company's values and mission.
- Responsible for operational activity: plan, direct, organize, and control all cleaning services in the region
- Schedule oneself on the monthly on-call schedule with your team leader.
- Create, evaluate, and test new service processes, procedures, and equipment.
- Continually evaluate and monitor area management to ensure performance and services are being met, and company compliance is fulfilled as required.
- Oversee the completion and appropriate department filling of all company reports (accidents, incidents, damages, etc.)
- Develop and maintain preventative maintenance methods, build new and improved performance methods, and enhanced cleaning techniques, systems, and skills.
- Create and maintain improvement initiatives that interface with all levels of the company.
- Initiate appropriate recourse if company policies and procedures are not met as required.
- Complete all forms for Accounting, Human Resources, and Operations as needed.
- Assist with new account set up, tailoring customer service requirements and negotiating customer rates to ensure the lowest possible cost.

**Customer Relationships**
- Build strong relationships with clients, responding with a sense of urgency following the 10-1-24 program.
- Retrieve all signoffs from clients for requested work and complaints.

**Site Inspections**
- Use the ScandiTRAC app, and other tools as required, to conduct site inspections at all assigned contract sites as required.
- Ensure that the facility is cleaned in accordance with the contract requirements and the company's quality expectations.
- Escalate any concerns regarding site inspections to the Regional Director.
- Assist with and enforce that all on-site inventories and Janitor Rooms are kept orderly and clean.

**Service Contracts**
- Negotiate, administer, and manage local service contracts in conjunction with the Regional Director, ensuring financial viability.
- Ensure that existing service contracts are upheld and maintained in accordance with the contract terms.
- Maintain awareness of the end date of existing service contracts, allowing for new ones to be negotiated.
- Look for opportunities to complete ad hoc jobs.
- Responsible for invoice control, budgeting, profit, and reconciliation of all accounts on a monthly, quarterly, and annual basis.

**Financial Administration**
- Manage the monthly and annual budget forecasts and processes.
- Build strategic service models to maximize results to minimize expense.

**Employee Oversight & Management**
- Communicate with staff to resolve performance and personnel problems; discuss and implement company policies and procedures.
- Assist and encourage staff to provide solutions and ideas to problems when they arise.
- Screen and hire janitorial applicants, interview applicants, and perform management orientations with HR direction.
- Provide written and verbal warnings as required.
- Provide recognition and acknowledgement when achieved.
- Hiring, termination processes and ad hoc job procedures.
- Re-assign and terminate employees when required.
- Initiate appropriate recourse if company policies and procedures are not met as required.
- Follow all HR and Support policies and processes.

**Terms of Employment**: Permanent, full-time position with a 40-hour work week. The role requires flexibility to respond to the needs of the business, which may include early mornings, evenings, weekends, overnight shifts, and holidays. The schedule is highly variable and dependent on the clients' needs, as well as any required contract supervision.

**Language of Work**:English. Excellent written and oral communication skills.

**Wage**:CAD 45.67 per hour.

**Benefits**: Extended medical and dental insurance, life insurance, long-term disability, accidental death and dismemberment coverage, and an annual health care spending account.

**Vacation**: 3 weeks of vacation annually with vacation pay equal to 6% of gross wages. The entitlement to vacation days and pay increases after four years.

**Locations of work**: Thunder Bay, Ontario. This job is highly mobile and necessitates travel to various client sites. It involves approximately 80% of daily travel within Thunder Bay and up to 20% travel to the cities of Fort Frances, Dryden, and Kenora in the Northwest Region of Ontario (which falls within the manager's area of responsibility). The company will provide a monthly gas allowance of CAD 600.

**Education**: No formal education requirements.

**Work Experience**:A minimum of 2 years in a management or leadership role with direct reports, coupled with at least 2 years in the janitorial in

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