Agent, Customer Service

4 weeks ago

Boucherville, Canada Rona Inc. Full time

At Lowe’s Canada, over 26,000 employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service some 450 corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our Lowe’s, RONA, Reno-Depot, and Dick’s Lumber banners are always looking for dedicated employees to help meet the needs of all DIYers and contractors.

You’ve got the talent? We’ve got the tools Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills. All that in a work environment that offers a lot of flexibility because the well-being of our teams is an everyday priority.

So if you’re looking to do what you love, and to grow and evolve within our family—one of the best employers in Canada according to a recent Forbes survey—we could be perfect for each other.

**Our expectations**

Under the supervision of the Call Center Manager, the agent is responsible for responding to customer requests for products and installation services offered under Lowe's Canada's various banners. The installation call center plays a key role in executing sales cycle, coordinating the installations, support stores from various banners in their relationship with suppliers and in their customer service, Canada wide. In a dynamic environment focused on results and customer satisfaction, the incumbent is also responsible for promoting the sale of our residential installation services.

**Your role**
- Proceed with the sale of residential products and installation services.
- Respond to incoming calls, web requests, and store requests.
- The agent must listen to customers to properly qualify installation needs.
- Work in close collaboration with installers and stores on the various installations services offered and ensure the necessary follow-ups to bring cases to complete resolution.

**The qualifications we are looking for**
- Available to work evenings and weekends
- A minimum of 1 year of experience in sales
- Demonstrate commitment toward the department and team success
- Autonomy, empathy, leadership and creativity.
- Ability to perform in a busy and changing environment.
- Ability to work under pressure.
- Ease and speed of learning the technical specifics of the installation services and products offered.

**Your benefits of working for Lowe’s Canada**:
By joining the Lowe’s Canada family, you’ll enjoy many benefits, such as:

- A fitness centre, sports activities, and showers
- A childcare centre that can accommodate up to 78 children
- A cafeteria with a delicious menu prepared by a dedicated chef, healthy options, as well as FARO Roasting Houses and Tim Hortons coffee stations
- Exclusive employee discounts, plus a 10% discount on store merchandise (at all Lowe’s Canada locations)
- Benefits: retirement savings plan, annual bonuses, stock purchase plan, student incentive program, etc.
- Electric car charging stations
- Career growth opportunities within the company
- An inclusive and safe working environment
- Promotion of work-life balance
- An employer that’s involved in the community
- And much more

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