Advisor, Presence Management

6 days ago


Boucherville, Canada Lowe's Canada Full time

At Lowe’s Canada, over 26,000 employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service some 450 corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our Lowe’s, RONA, Reno-Depot, and Dick’s Lumber banners are always looking for dedicated employees to help meet the needs of all DIYers and contractors.

You’ve got the talent? We’ve got the tools Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

So if you’re looking to do what you love, and to grow and evolve within our family—one of the best employers in Canada according to a recent Forbes survey—we could be perfect for each other.

**Our expectations**:
As a Presence Management Advisor, you will be working in a context of changes and improvements. Reporting to the Team Lead, Presence Management, you are expected as an Advisor to manage work accident and disability complex claims.

You must demonstrate a high sense of responsibility, a high level of customer service to internal partners as well as effective priority management.

**Your role**:

- Manage of STD, LTD and Worker Compensation claims (Ontario, Quebec and Maritimes) proactively and in collaboration with our internal partners with the support of our external providers.
- Act in an advisory role with managers and internal partners.
- Possess knowledge of best practices in the management claim management industry.
- Remain up to date of any changes in regulations and laws that may affect disability case management.
- Work in collaboration with the team to identify improvement opportunities and contribute to the implementation of various projects.

**The qualifications we are looking for**:

- Bachelor’s Degree in human resources, industrial relations, disability management, other related fields, or any pertinent level of experience
- 2-5 of experience in a similar role
- Experience in disability and worker compensation claim management in Canada (Comprehension of laws, norms, and regulations nationwide)
- Critical thinking, analytical skills, and keen interest in solving challenging situations.
- Focus on providing exceptional customer service, empathy and excellent communication and listening skills.
- Ability to prioritize and manage a high volume of work.
- Keen to work in a dynamic environment where things change quickly.
- Ability to make good decisions based on valid justifications.
- Ability to identify opportunities of improvements.

**Your benefits of working for Lowe’s Canada**:
By joining the Lowe’s Canada family, you’ll enjoy many benefits, such as:

- A fitness centre, sports activities, and showers
- A childcare centre that can accommodate up to 78 children
- A cafeteria with a delicious menu prepared by a dedicated chef, healthy options, as well as FARO Roasting Houses and Tim Hortons coffee stations
- Exclusive employee discounts, plus a 10% discount on store merchandise (at all Lowe’s Canada locations)
- Benefits: retirement savings plan, annual bonuses, stock purchase plan, student incentive program, etc.
- Flexible hours and remote working
- Electric car charging stations
- Career growth opportunities within the company
- An inclusive and safe working environment
- Promotion of work-life balance
- An employer that’s involved in the community
- And much more



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