Service Team Manager

1 month ago

Saskatoon, Canada Saskatoon Soccer Centre Inc. Full time

Saskatoon Soccer Centre Inc. owns and operates the largest dedicated training and competition facilities in Western Canada. We were built by and for the community to support and serve Saskatoon’s amateur soccer community and the sporting public. As a non-profit organization, we are an avid community partner, and our facilities can be adapted for multiple sports and community use. We are currently seeking a Service Team Manager.

Reporting to the Chief Executive Officer, the Service Team Manager provides excellent customer service for our members and guests and promotes the ideal throughout the organization. The goal is to keep the department running in an efficient manner, to increase customer satisfaction, loyalty and retention, and to meet or exceed their expectations. This involves becoming proactively involved in the various activities throughout the two facilities; ensuring safety and security for players, patrons and staff; keeping schedules running on times; acting as a liaison between our user groups and SSCI staff; and planning, coordinating and controlling the activities of the Customer Service Team to maintain and enhance customer relationships and meet organizational and operational objectives.

Main

**Responsibilities**:

- Develop and implement customer service policies and procedures across both locations
- Define and communicate customer service standards
- Oversee the achievement and maintenance of agreed customer service levels and standards
- Recruit, mentor and develop service team members and nurture an environment where they can excel through encouragement and empowerment
- Plan, prioritize and delegate work tasks to ensure proper functioning of the department
- Ensure the necessary resources and tools are available for quality customer service delivery
- Take ownership of customers’ issues and follow problems through to resolution
- Identify and implement strategies to improve quality of service and efficiency
- Identify and address staff training and coaching needs
- Report problem areas
- Key on-site liaison with members and guests, i.e. leagues, tournament organizers, special event organizers, school groups, etc.
- Ensure professional and clean appearance of facility and staff team

**Qualifications**:

- Strong interpersonal skills and ability to deal professionally, courteously and effectively with the public
- Thorough, organized and detail oriented with a positive attitude
- Demonstrated ability to be a team player who is able to establish effective working relationships with the general public and employees
- Excellent communication skills with a proven focus on quality customer service
- Proficient in use of computer software including Microsoft Office. Experience with online booking software would be a benefit, but is not required
- Proven working experience as a customer service manager, retail manager or assistant manager
- Experience supervising or managing staff, including hiring, scheduling, training and evaluation

Key Competencies
- Customer service focus
- Supervisory skills
- Problem analysis and problem solving
- Decision making
- Planning and organizing
- Initiative
- Flexibility

Hours of Work
- Daytime, evening and weekend hours, as required
- Permanent, full time position

This position will be located at our Saskatoon Sports Centre and our Saskatoon Kinsmen/Henk Ruys Soccer Centre, as required.

Human Resources, Saskatoon Soccer Centre Inc., 150 Nelson Road, Saskatoon, SK S7S 1P5

**Salary**: $1.00-$2.00 per year

**Benefits**:

- Dental care
- Extended health care
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- On call
- Weekends as needed

Ability to commute/relocate:

- Saskatoon, SK: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Will you be available to work a variety of shifts, including day, evening and weekends? As well as cover for staff absences as required? This position is based at both of our facilities: Saskatoon Sports Centre 150 Nelson Road and Saskatoon Kinsmen/Henk Ruys Soccer Centre 219 Primrose Drive.

**Language**:

- English fluently (required)

Work Location: In person

Application deadline: 2023-09-05

  • Project Manager

    1 month ago

    Saskatoon, Canada Team Power Solutions Full time

    **POSITION MANDATE** **REPRESENTATIVE DUTIES** **Technical** - Possesses an In-depth knowledge of safety standards, applicable safety equipment and is responsible to maintain personal safety, personal PPE and all other workers safety. - Demonstrates quality workmanship of personal tasks. - Practices strong communication and mathematical skills - verbal and...

  • Project Manager

    1 month ago

    Saskatoon, Canada Team Power Solutions Full time

    **POSITION MANDATE** **REPRESENTATIVE DUTIES** **Technical** - Possesses an In-depth knowledge of safety standards, applicable safety equipment and is responsible to maintain personal safety, personal PPE and all other workers safety. - Demonstrates quality workmanship of personal tasks. - Practices strong communication and mathematical skills - verbal and...

  • Project Manager

    4 weeks ago

    Saskatoon, Canada Team Power Solutions Full time

    **POSITION MANDATE** **REPRESENTATIVE DUTIES** **Technical** - Possesses an In-depth knowledge of safety standards, applicable safety equipment and is responsible to maintain personal safety, personal PPE and all other workers safety. - Demonstrates quality workmanship of personal tasks. - Practices strong communication and mathematical skills - verbal and...

  • Service Technician

    2 days ago

    Saskatoon, Saskatchewan, Canada Petro Service Full time

    K.W. Petroleum Services, a Petro Service Limited company, is an industry leading solutions provider to the fueling landscape with operations throughout Canada. Established in 1985, Petroservice evolved from rebuilding gas pumps to being one of the fastest growing Petroleum Service providers servicing clients from Alberta to Newfoundland. Our customers...

  • Service Technician

    2 days ago

    Saskatoon, Canada Petro Service Full time

    K.W. Petroleum Services, a Petro Service Limited company, is an industry leading solutions provider to the fueling landscape with operations throughout Canada. Established in 1985, Petroservice evolved from rebuilding gas pumps to being one of the fastest growing Petroleum Service providers servicing clients from Alberta to Newfoundland. Our customers...

  • Instrumentation Supervisor

    4 weeks ago

    Saskatoon, Canada Team Power Solutions Full time

    **POSITION MANDATE** **Supervises a team of Instrumentation Specialists to complete specific projects covering, but not limited to, process design and optimization, process control, device level commissioning, maintenance, calibration, and troubleshooting. Primarily works through others, occasionally performs project work directly in response to...

  • Branch Manager

    1 month ago

    Saskatoon, Canada Quality Tire Service Ltd. Full time

    With locations throughout Saskatchewan, Quality Tire Service Ltd. is a business centered on providing exceptional customer service and exceeding our customer's expectations. The success of our company is due to the dedication of those who have chosen to build their careers with us. **Role** **Purpose**: As a Branch Manager you will be responsible for the...

  • Branch Manager

    4 days ago

    Saskatoon, Canada Quality Tire Service Ltd. Full time

    With locations throughout Saskatchewan, Quality Tire Service Ltd. is a business centered on providing exceptional customer service and exceeding our customer's expectations. The success of our company is due to the dedication of those who have chosen to build their careers with us. **Role** **Purpose**: As a Branch Manager you will be responsible for the...

  • Medical Team Manager

    1 month ago

    Saskatoon, Canada Canadian Plasma Resources Full time

    The Medical Team Manager serve as the primary medical authority for the Plasma Centre. They evaluate each donor’s suitability and release donors for donations, provide counseling for donors, inform donors in case of positive test results (in which no indefinite deferral is in place), and provide medical aid in case of adverse reactions. Medical Team...

  • Service Team Member

    1 day ago

    Saskatoon, Canada Saskatoon Soccer Centre Inc. Full time

    The Service Team is responsible for providing exceptional customer service at both Saskatoon Sports Centre and Saskatoon Kinsmen / Henk Ruys Soccer Centre. By focusing on safety, security, and friendly service, the Service Team is responsible for providing a fun, safe facility for our members and guests. **RESPONSIBILITIES** - Effective communication in a...

  • Service Manager

    2 days ago

    Saskatoon, Canada Sarah Adkins & Associates Full time

    **SERVICE MANAGER** **Service Manager position is available!!** A leader in the Forklift Industry with over 50 years of continued growth and success is building their team in the Saskatoon, SK location. Under the leadership of the Operations Manager, the Service Manager is customer service driven and responsible for providing advice to customers and the...

  • Digital Applications Specialist

    7 days ago

    Saskatoon, Canada Team Power Solutions Full time

    **POSITION MANDATE** **REPRESENTATIVE DUTIES** Technical - Conceptualizes digital solutions where conventional solutions are required and clearly explains the concept to technical and non-technical people. - Executes and implements digital solutions including software development, programming, code review, sensor and equipment specification, prototyping,...

  • Team Lead, Group Benefits Service

    4 weeks ago

    Saskatoon, Canada Saskatchewan Blue Cross Full time

    Saskatchewan Blue Cross®, one of Saskatchewan’s Top Employers, is currently recruiting for a full-time permanent _Team Lead - Group Benefits Service _to join our team in the Group Benefits department. This position offers the flexibility to be in-office or participate in hybrid options in our Saskatoon or Regina office. **JOB FUNCTION** Reporting to the...

  • Accounting Associate

    4 weeks ago

    Saskatoon, Canada Team Power Solutions Full time

    **POSITION MANDATE** Provides accounting services and supports Asst-Manager/Controller in financial management for Team Power Solutions/associated companies. **REPRESENTATIVE DUTIES** Finance - Assumes responsibility for the general accounting functions for the company and related companies; including the preparation and entry of journal entries,...

  • Car Wash, Valet and Shop Maintenance Attendant

    2 weeks ago

    Saskatoon, Canada AutoPro Team Full time

    **Now Hiring - Car Wash-Valet-Shop Maintenance Attendant** Automotive Repair Shop searching for a Full-time Car Wash/Detail, Shuttle Driver, and Shop Maintenance Attendant **Main responsibilities include**: - ensuring customer vehicles are cleaned and ready prior to delivery or pick up. - safely transport customers to and from the shop (as needed). -...

  • Team Lead, Client Services

    1 month ago

    Saskatoon, Canada Sephora Full time

    **Job ID**: 245450 **Store Name/Number**: SK-Meadows Market (1570) **Address**: 3020 Meadows Parkway Unit 100, Saskatoon, SK S7V 0H5, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As a Team Lead, Client Services & Experience, you will be assigned oversight of all Worlds on-stage and for...

  • Controller

    1 month ago

    Saskatoon, Canada Team Power Solutions Full time

    **POSITION MANDATE** Provides leadership for financial management and reporting for TPS, ensuring accurate information and analysis to senior management. Oversees all aspects of Human Resources (HR), Information Technology (IT) and Administration. **REPRESENTATIVE DUTIES** **Finance Management** - Oversees financial operations including the review of...

  • Team Lead, Client Services

    1 month ago

    Saskatoon, Canada Sephora Full time

    : Regular Youll love working here As a Team Lead, Client Services & Experience, you will be assigned oversight of all Worlds on-stage and for overseeing service, classes and event execution within a specific Sephora location. Worlds at a Sephora store include Color, Skincare, Sephora Collection or Fragrance or a combination of these Worlds. You will be...

  • Team Lead, Client Services

    1 month ago

    Saskatoon, Canada Sephora Full time

    Job ID: 246812 Store Name/Number: SK-Saskatoon (0560) Address: 201 1 Avenue South, Saskatoon, SK S7K 1J9, Canada (CA) Full Time/Part Time: Full Time Position Type: Regular You'll love working here… As a Team Lead, Client Services & Experience, you will be assigned oversight of all Worlds on-stage and for overseeing service, classes and event execution...

  • Electrical Engineering Technologist

    1 month ago

    Saskatoon, Canada Team Power Solutions Full time

    POSITION MANDATE Provides electrical support including, but not limited to, low and high voltage power systems, controls, applications, repairs, installations, maintenance and consulting. Mentors team members. Investigates and solves complex technical problems. Provides technical direction in support of the project installation activities. Reviews processes...