Supervisor, Employment Services

2 weeks ago


North York, Canada Tropicana Community Services Full time

**JOB STATUS & DURATION**: Full Time, Permanent Position

**DEPARTMENT**: Tropicana Employment Center

**AFFILIATION**: Non-Unionized Position

**LOCATION**: North York, ON

**HOURS**: Mon-Fri, 7 hours per day

**EXTENDED HOURS**: Contingent on needs of the program

**SALARY**: $69,000.00 per annum

**ABOUT THE ORGANISATION** Tropicana Community Services, a Toronto-based multiservice organization, provides all youth, newcomers, people of Black and Caribbean heritage and others in need with opportunities and alternatives that lead to success and positive life choices. Our mission is achieved through culturally appropriate programs such as counselling, childcare, educational, and employment services and youth development.

**What you will do**:
**_ Program Management and Delivery_**_:_**
- Responsible for ensuring the efficient daily operations of Employment Ontario suite of employment programs to ensure achievement of Tropicana’s annual, quarterly and monthly goals and objectives while ensuring full compliance to Tropicana and funder’s policies and requirements
- Support Senior Manager, Employment Programs and Director, Employment Programs to develop Business Plans and operational guidelines for the Employment Programs
- Review EOIS CaMs report monthly to monitor and evaluate monthly program KPIs; make recommendations to improve efficiency and effectiveness for the employment programs and effectiveness; successfully implement strategies in a timely fashion following approval from Program Manager
- Collect Customer Satisfaction data and prepare quarterly reports for Senior Manager, Employment Programs and Director, Employment Programs
- Lead quality assurance of front lines services provided to clients, community partners and employers

**_ Staff Management: _**
- Provide daily direct supervision, support and leadership to a team of Employment Counsellors, Job Developers and Resource and Information Specialist in order to meet and exceed program’s annual, quarterly and monthly goals and objectives
- Provide direct formal and informal coaching/supervision/performance management for staff including Employment Counsellors, Job Developers and Resource and Information Specialist to ensure that individuals’ annual, quarterly and monthly performance goals/targets are met or exceeded
- Manage vacation schedules, including sick and time off requests for direct reports to ensure staffing gaps are monitored and filled
- Facilitate monthly team meetings; arrange for development sessions that offer training, with the intent to expand employee ability to supporting clients to achieve successful outcomes

**_ Financial Management:_**
- Work with the Senior Manager, Employment Programs and Director, Employment Programs to establish budgets and manage site cash flows in accordance with organizational and ES guidelines
- Monitor, manage and track expenditure of participant placement incentives and client supports in accordance with quarterly budget allocations

**_ Program Marketing and Community Outreach:_**
- Represent Tropicana widely throughout the community to build and maintain relationships with new and existing employers and community partners and other stakeholders to achieve Tropicana’s strategic goals
- Collaborates with service agencies and employment programs
- Participate in outreach activities and make presentations to service agencies and employers to increase client service access and improve service collaboration
- Spearhead the planning of job fairs, hiring events, mentoring and networking events on a frequent basis

**What you need for this role**:

- Post-secondary education in the Human Services, Business or Social Work; University Degree preferred. Career Development Practitioner certificate is an asset
- 3 to 5 years of work experience delivering, managing and evaluating employment programming and community outreach, marketing and placement of multi-barriered, clientele in the Employment Services sector.
- 3 to 5 years of supervisory experience with established leadership skills to provide direction, performance planning, management and motivation to staff, students, volunteers and interns in order to maintain smooth, high performing, professional functioning programs
- Possess strong interpersonal and strong people skills with the ability to utilize a variety of approaches in engaging and problem-solving with staff and community

**What We Offer**:

- Competitive base salary, step Increase for the first 2 years of employment
- Group Benefits Plan with Extended Healthcare and Dental Benefits
- Options for company-matched RRSP programs
- Career growth and development opportunities
- A chance to play an active role in giving back to your community
- Employee Assistance Program

**HOW TO APPLY**
- Tropicana Community Services commits to promoting inclusion, diversity, equity and access (IDEA) through its information and support, advocacy, programming, internal policies, and governance structures.



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