Computer Support Specialist

2 weeks ago

Fort Nelson, Canada Fort Nelson First Nation Full time

**Job Scope**

Reporting to the Information Technology Technician, the Computer Support Specialist is responsible for timely and effective resolutions to end-user productivity issues as they relate to IT-serviced computer operations. This will be accomplished by performing question/problem diagnoses, guiding users through to issue resolution, communicating technical solutions in user-friendly language, and conducting end-user training where necessary. IT Support is also responsible for recording problems/solutions within the IT call-tracking system. The Computer Support Specialist will provide hardware and software maintenance, installation, training, consultation and troubleshooting services, ensuring employees have appropriate credentials and access. The Computer Support Specialist will help the Information Technology Technician evaluates new and enhanced approaches to deliver IT services; tests and optimizes the functionality of systems, networks, and data; and defines technical requirements for the network.

The Computer Support Specialist has graduated from a recognized technical program in computer systems and networking studies, supplemented by related work experience. The Computer Support Specialist has good interpersonal, communication, and organization skills, and is a critical thinker who can trouble shoot and problem-solve IT issues and can take initiative to resolve issues. Maintaining a courteous approach in all matters, and possessing good listing and observation skills is key for this team player who is comfortable with deadlines, task-switching, and prioritizing a busy workload. The ability to work independently in a busy, varied, and diverse environment with changing priorities requires this employee to be self-motivated, independent and a team player with attention to detail.

**Minimum Requirements**
- High school diploma or equivalent with an acceptable combination of on-the-job training (or post-secondary certificate or diploma in computer sciences)
- Minimum 3 years’ experience working directly in IT support.
- Experience with computer and server hardware. Hands-on experience performing activities associated with installing, maintaining, and servicing computer-related products, including but not limited to desktops, notebooks, tablets, iOS devices, servers, and network devices, printers, and cellular devices, using standard methods, techniques and tools.
- Extensive knowledge of different office software suite such as Microsoft Office Software and LibreOffice.
- Knowledge of: computer workstation setup, multi-function printers, Microsoft Active Directory how to setup domain users.
- Knowledge of directories and managing users.
- Experience with networking protocols, including TCP/IP, DNS, DHCP, VPN, networking and IP addressing.
- Able to quickly analyze issues and determine best course of action using available resources.
- Sound judgment to escalate issues to IT Technician.
- Good customer service mindset and able to communicate in user-friendly language.
- Compliance with BC Immunization program, TB screening, and COVID-19 vaccinations.
- Ability to provide own transportation to and from work.
- Satisfactory completion of a Police Information Check.
- Valid Class 5 BC Driver’s License and drivers abstract is required.

**Additional Information**
- Google drive, calendar, forms and other Google products.
- Ability to speak Dene and/or Cree.
- Other certificates: WHMIS, First Aid.

**Work Conditions**

This work takes place Monday to Friday, 8:30 a.m. - 4:30 p.m., excluding holidays. The majority of work occurs at various public/employer buildings on reserve. Requirement to travel to several sites on reserve.

**Application Instructions**

**Closes**: When filled. **Remuneration**: Rate offered to the successful incumbent is pending certification(s), skills, experiences, knowledge. *Preference may be given to qualified First Nation’s applicants. Kindly forward your cover letter and resume.
- Constitution Act, 1982 [Section 35]; Canadian Charter of Rights and Freedoms [Section 15(1)]; Canadian Human Rights Act [Section 16(1)]; Employment Equity Act [Section 5(a), 10(b)]; Declaration on the Rights of Indigenous Peoples [Article 22]; ILO Convention 169 on Indigenous and Tribal Peoples in Independent Countries.

**Job Types**: Full-time, Permanent

**Salary**: $29.15-$33.05 per hour

**Benefits**:

- Casual dress
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

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