Instructor Care Specialist

5 months ago

Vancouver, Canada St. John Ambulance Full time

**Who We Are**

St. John Ambulance, British Columbia & Yukon (SJA BCY) is a not for profit ‘mission-led enterprise’ committed to _empowering safer communities through first aid leadership_. SJA BCY is part of the federated St. John Ambulance organization in Canada, which is represented from coast to coast. We are privileged to be part of an organization with over 900 years of service to humanity. Today, SJA BCY is a market leader in the development and delivery of first aid courses, first aid products and we support first aid in communities through our 1500 plus volunteers.

**The Opportunity**

Our British Columbia and Yukon headquarters is seeking a temporary Instructor Care Specialist for our Learning, Development, and Standards (LDS) team. You are an extraordinary communicator who will be cultivating, building, and maintaining positive relations with potential and current instructors across the province. You will ensure that all duties and responsibilities are completed accurately and delivered with high quality, in a timely and professional manner. This includes ensuring a quality image conveyed by St. John Ambulance BC & Yukon, at all times, and consistently and effectively communicating the St. John Ambulance vision.

**Responsibilities and Duties**
- Coordinate with branch/regional mentors on prerequisite classes for new instructors;
- Coordinate with branch/regional mentors for team teaching and monitoring;
- Monitor the LDS team inbox;
- Process course reports;
- Back up LDS Administration functions;
- Monitor instructor qualifications for renewal;
- Assist in scheduling courses for instructors for re-certification;
- Update and track instructor records;
- Oversee documents for instructors such as certificates and criminal background checks;
- Prepare instructor development materials for workshops;
- Set up instructor access to SharePoint; and
- Assist in publishing the Instructor Alert newsletter.

**Knowledge and Skills**
- Organized and self-motivated;
- Excellent communication skills (written and verbal);
- Strong conflict resolution skills;
- Ability to work well in a team and independently;
- St. John Ambulance Instructor Development Program (IDP) certification is an asset; and
- Experience as a first aid instructor is an asset.

**Why Join SJA BCY?**
- Competitive compensation package and a commitment to creating a growth environment for everyone on our team; and
- An opportunity to work in a historic and impactful organization that saves people’s lives.

Please note this is a temporary (one-year contract) full-time position.

SJA BCY is a welcoming and collaborative organization. We welcome diversity in our organization and qualified applicants of all backgrounds are encouraged to apply.

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

Pay: $43,000.00-$45,000.00 per year

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

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