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Technician

4 months ago

Montréal, Canada Concordia University Full time

**Position Number**: 50001761 / P5512A
**Department**: Service Centres Main
**Grade**: Technician Class I
**Campus**: Sir George Williams (Downtown)

**Salary**: $28.93 - $43.49 per hour
**Union/Association/HR Policy**: CUUSS-TS

**Posting deadline**: January 19, 2023

Recognized as Canada’s top university under the age of 50, and one of Montreal’s top Employers, Concordia University is the place to be if you are looking to grow, contribute and innovate in a dynamic and multicultural environment.

Be part of a community that addresses society’s big challenges, supports your personal and professional growth, and makes a real impact in building a more sustainable world.

As a member of our community, you will have access to comprehensive benefits, a defined pension plan and numerous on site well-being facilities such as a state of the art gym and health clinic as well as a variety of educational and cultural opportunities.

**NOTE**:

- This posting represents a replacement contract until July 7, 2023._

**SCOPE**
Reporting to the Supervisor, Service Centre, the incumbent provides technical support, troubleshoot and resolve problems for the Concordia administrative and academic community, as well as set up, maintain and repair classroom and lab audio-visual and computer equipment.

**PRIMARY RESPONSIBILITIES**
- Restore disrupted services in a timely manner by deploying approved workarounds or permanent solutions.
- Implement approved changes to support IT infrastructure endpoints.
- Provide front-line customer service, ie. Information, consultation, training and technical support to faculty, students and staff in using instructional technology.
- Use and update the information technology support management systems with all pertinent information.
- Deliver, set-up, tear-down and troubleshoot audio-visual and computer equipment in classrooms, video-conferencing facilities, labs, special venues and in remote locations as required.
- Maintain information on equipment inventory, maintenance and repair activities undertaken and specific information on problem resolution.
- Share knowledge to help others resolve work related problems and act as a source of expert information guiding and training end users.
- Perform and is responsible for routine maintenance and installation of equipment and workstations, including, software in classrooms, conference rooms, auditoria, labs, offices and the service area in a timely manner.
- Consulting with staff & faculty when buying computers or software in order for the client to make the right purchase for their technical requirements.
- Act as a backup to other functions in the service area. including front-line service at the counters.

**REQUIREMENTS**
- Diploma of Collegial Studies (3-year technical DEC) in a field related to the primary responsibilities and 4 years of relevant experience.
- Good knowledge (Level 4) of spoken English and basic knowledge (Level 3) of spoken French.
- Good knowledge (Intermediate level) of Microsoft Windows and Apple Mac OS platforms and related equipment.
- Experience with a wide variety of audio-visual equipment including data projectors, laptops, video players, PA systems, microphones, mixing boards, digital recorders and document cameras.
- Good organization skills and ability to prioritize tasks and to work independently.
- Ability to multitask.
- Strong interpersonal and communication skills; ability to interact effectively with faculty, students, staff and external community.
- Physical ability to perform primary responsibilities (e.g maintains laboratory equipment and facilities) attested by successful completion of medical evaluation to the University’s satisfaction.

Concordia University is an English-language institution of higher learning at which the primary language of instruction and research is English. Since this position supports academic and administrative functions of the university, proficiency in English and French, as indicated, is required.

**Territorial Acknowledgement**
Concordia University is located on unceded Indigenous lands. The Kanien’kehá:ka Nation is recognized as the custodians of the lands and waters on which we gather today. Tiohtià:ke/Montreal is historically known as a gathering place for many First Nations. Today, it is home to a diverse population of Indigenous and other peoples. We respect the continued connections with the past, present and future in our ongoing relationships with Indigenous and other peoples within the Montreal community.

**Employment Equity**

**Accessibility**

**Immigration Status